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Greenheck Group

Greenheck Group

Application Engineer Senior - HVAC Technical Support

Full-Time
$105.6k - $130.5k/yr
Senior
Bachelor's, Associate's
Tulsa, OK, USA
In Person

About the job

Requirements
  • Six to nine years of relevant work experience in engineering.
  • A two-year associate degree or equivalent years of job experience.
  • Ability to operate standard office equipment, including a computer and phone.
  • Ability to perform sedentary office work, repetitive wrist, hand, and finger motions, and close-visual-acuity tasks.
  • Ability to attend occasional in-person meetings and complete office tasks.
Responsibilities
  • Provide complex technical support by phone and email to internal and external customers regarding product selection and application.
  • Develop and communicate solutions for unique and complex applications, including design and special pricing.
  • Travel as needed to resolve field problems requiring diagnostics or subject-matter expertise.
  • Participate in industry code and standards committees to influence industry direction.
  • Highlight and communicate key selling points of current products to sales teams and customers.
  • Identify process-improvement opportunities and implement improvements where applicable.
  • Evaluate competitors to enhance the company's marketplace position and maintain or extend its advantage in associated markets.
  • Develop, organize, and present training for internal and external customers and trade associations, both onsite and offsite.
  • Lead offsite events, including planning, setup, and organizing customer interactions.
  • Provide input to business-unit leadership for strategic planning.
  • Participate in and lead industry associations.
  • Provide mentoring, training, and indirect supervision of team members, and may have direct reports.
  • Leverage relationships with the representative network and sales channel to develop the product roadmap.
  • Manage complex team projects, including determining timelines.
  • Document service calls to record data on product questions and field issues.
Desired Qualifications
  • A four-year bachelor's degree.

About the company

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