HR Operations Associate

As an HR Operations Associate, you’ll help make everyday HR support simple and effective for Smartlies. You’ll be a first point of contact for employees, support key moments like onboarding and offboarding, and keep our HR information and systems accurate and useful. You’ll also learn how we use Workday, AI, and other tools to deliver a great employee experience at scale.

What You Will Do

• Provide friendly, first-line support for everyday employee and manager HR questions, escalating more complex, sensitive or employee relation matters to the right person.
• Support onboarding and offboarding, helping create a smooth experience for employees joining and leaving Smartly.
• Complete routine Workday transactions supporting offboarding, onboarding, mobility, and time & absence processes, keeping employee records and HR data accurate and up to date.
• Maintain our HR knowledge content, including articles, FAQs, and guidance, and flag information that is unclear, outdated, or missing.
• Use approved AI tools to find information, improve content, and make routine work more efficient, while checking outputs carefully and protecting confidential information.
• Help employees and managers use Workday and HR self-service tools effectively.
• Spot recurring questions or process issues and share them with the team so we can keep improving how HR support works.

What We Are Looking For

• You’re interested in building a career in HR Operations, People Operations, or a similar field.
• You have some experience in an administrative, operational, customer service, or people-focused environment. Previous HR experience is helpful but not essential.
• You’re organized, detail-oriented, and care about getting things right.
• You communicate clearly and empathetically and enjoy helping people find answers.
• You’re comfortable learning new technology and following established processes. Workday experience is helpful but not required.
• You’re interested in using AI and other technology responsibly to work more effectively.
• You handle confidential information thoughtfully and know when to ask for help or guidance.

What We Offer You...

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• 401K plus matching & equity grants for all new Smartlies
• Wellness benefit & learning reimbursement opportunities
• Volunteer time off days & company donation matching opportunities
• And so much more…

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

The base pay range for this position is as mentioned below per year, plus an annual performance bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurances, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.