IT Supervisor (Infrastructure)

Job Description

Position Overview

The IT Supervisor (Infrastructure) is responsible for maintaining, monitoring, and supporting the organization’s IT infrastructure. This includes servers, networks, storage systems, and related hardware/software to ensure optimal performance, security, and availability. The role involves troubleshooting technical issues, assisting end-users, and supporting infrastructure projects.

Key Responsibilities

• Infrastructure Maintenance & Support
  • Monitor and maintain servers, networks, and storage systems.
  • Perform routine system checks, backups, and updates.
  • Troubleshoot and resolve hardware, software, and network issues.
• User Support
  • Provide technical assistance to staff on infrastructure-related issues.
  • Respond to support tickets and escalate complex problems when necessary.
  • Train users related best practices for IT systems and security.
• System Administration
  • Managing user accounts, permissions, and access controls.
  • Ensure patch management and system updates are applied regularly.
  • Maintain documentation of infrastructure configurations and changes.
• Network & Security
  • Managing control on network performance and implement improvements.
  • Managing firewall, VPN, and security system management which deployed in local end market.
  • Leading compliance  related IT security policies and standards.
• Project Support
  • Assist Center of Expertise in IT infrastructure upgrades, migrations, and deployments.
  • Collaborate with regional/group IT teams on new technology implementations.
  • Managing disaster recovery planning and testing with user
  • Leading hyper-care system implementation as part of change management

Qualifications

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field.
• 3–5 years of experience in IT support or infrastructure management.
• Knowledge of:
  • Windows/Linux server administration
  • Networking (LAN/WAN, TCP/IP, DNS, DHCP)
  • Virtualization technologies (VMware, Hyper-V)
  • Cloud platforms (Azure, AWS, or equivalent)
• Strong troubleshooting and problem-solving skills.
• Good communication and teamwork abilities.
• English is a must

Preferred Skills

• Experience with IT tools (e.g. Checkpoint, SASE, O365)
• Familiarity with ITIL practices.
• Knowledge of cybersecurity principles.
• Ability to work under pressure and manage multiple tasks.

Working Conditions

• Based in the IT department, supporting all business units.
• May require occasional after-hours or weekend work for maintenance.
• On-call availability for urgent infrastructure issues.

Additional Information

Lesaffre Values

Know, understand, and demonstrate the Lesaffre values of

• TRUST,
• ENTREPRENEURSHIP,
• PASSION,
• HUMILITY, AND
• RESPECT with work colleagues and business partners.