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Willamette Dental

Runs dental offices and sells the plans that cover them

Appointment Center Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeHazel Dell, WA, USAIn-person

About the Job

Requirements

  • A high school diploma or GED and at least one year of customer service or call center experience are required, or an equivalent combination of education and experience that provides the ability to perform the essential functions.
  • Previous computer experience is required, including working knowledge of Microsoft Windows applications, keyboarding, and 10-key skills.

Responsibilities

  • Use Appointment Center scheduling guidelines to schedule patients and offer alternatives when appropriate.
  • Apply new patient distribution and access guidelines and select correct appointment types when scheduling patients.
  • Update patient information and enter the appropriate treatment plan into the database.
  • Use the call back list effectively.
  • Identify and promptly correct scheduling errors.
  • Confirm and verify insurance information, establish accounts, and communicate payment procedures.
  • Provide patients with thorough and accurate information by directing, informing, and addressing their questions or concerns.
  • Handle protected health information in a manner consistent with HIPAA.

Desired Qualifications

  • At least one year of healthcare and/or dental experience is desirable.
  • Dental terminology knowledge is desirable.
  • Bilingual ability is desirable.

About the Company

Willamette Dental

Runs dental offices and sells the plans that cover them

Willamette Dental runs dental offices and sells the dental insurance plans that pay for care in them, serving patients across Oregon, Washington and Idaho. Members pay a fixed monthly premium and are treated by the company's own dentists, hygienists and specialists, with set copays and no annual maximum on most benefits. Its care model centers on prevention, using research-based risk assessments to build a personal care plan for each patient. Employers, public-employee benefit programs and individuals buy its plans, and its offices cover general care alongside orthodontics, root canals and other specialty treatment. Willamette Dental was founded in 1970 and is headquartered in Hillsboro, Oregon.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Hillsboro, OR
Founded
1970

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