Associate Claims Examiner

As our Shipping Insurance Claims Specialist you'll be responsible for handling customer claims related to shipping insurance, providing support for packages shipped through carriers such as UPS, FedEx, USPS, and others.

You'll be managing claims from start to finish, maintaining clear and consistent communication with customers via phone, email, and live chat, following up on each case, and ensuring that all information and documentation are accurate and up to date.

We are looking for someone who is organized, self-motivated, and customer-focused, with the ability to manage multiple cases simultaneously while providing a high-quality customer experience.

What makes us different?

• A multicultural environment where you'll practice your English every day 
• Reimbursement for English classes + free access to Udemy Learning 
• Your birthday off 
• Gym discount + partial reimbursement for your university studies 
• Monthly home office expenses covered 
• Food delivery credits
• Hybrid work model
• Recognized as a Great Place to Work for more than 10 years

What will be my duties and responsibilities in this job?

• Process and manage a high volume of claims, following each case from initial filing through resolution.
• Maintain ongoing communication with customers regarding the status and progress of their claims.
• File and follow up on claims with shipping carriers such as UPS and FedEx.
• Respond to claims-related inquiries via email, live chat, and phone.
• Assist customers with general inquiries and provide excellent customer service.
• Manage and maintain organized documentation related to each case.
• Keep customer and claims information accurate and up to date in the appropriate systems.

What are the requirements needed for this position? 

• Advanced English proficiency, both written and spoken.
• High school graduates and/or students in the early years of a university or technical degree program.
• Previous over the phone customer service experience.
• Excellent verbal and written communication skills, particularly via phone and email.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Strong computer and internet skills.

What other skills/experience would be helpful to have?

• Ability to effectively handle challenging customer interactions.
• Ability to multitask while maintaining a high level of organization and attention to detail.
• Self-motivated, proactive, and problem-solving mindset.
• QuickBooks experience is a plus.
  

What are the working conditions and physical requirements of this job?   

• General office demands
  

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. 

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

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