Cermati.com

Financial product marketplace and application service

Field Collection Supervisor

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeBalikpapan, Balikpapan City, East Kalimantan, IndonesiaNo salary listedIn-person

About the Job

Requirements

At least six years of experience in collections in the banking or multi-finance industry.
A minimum S1 degree in any field.
Understanding of Microsoft Office and analytical ability.
Strong problem-solving skills.
Communication skills and leadership qualities.

Responsibilities

Manage and monitor Collection and Recovery performance to ensure achievement of established targets.
Provide superiors with reports, information, and feedback on delinquency target achievement.
Monitor moving accounts receivable (AR) daily, weekly, and monthly.
Supervise the team and provide coaching to Field Collectors.
Address Field Collectors whose performance declines.
Monitor the results and number of Field Collector visits.
Report and discuss target achievement, problems, and challenges with superiors.
Allocate service territories to each collector.
Manage and monitor consumer payments.
Analyze consumer handling and report the analysis to superiors.
Report and discuss branch target achievement, problems, and challenges with superiors.

Job Description

Mengelola dan memonitoring kinerja Collection dan Recovery untuk memastikan pencapaian target yang telah ditentukan.
Memberikan laporan, informasi dan feedback terhadap atasan terhadap pencapaian target Deliquency,
Moving AR secara harian, mingguan dan bulanan.
Mensupervisi tim serta memberikan coaching bagi Field Collector.
Memberikan penanganan terhadap Field Collector yang performanya menurun.
Monitoring hasil kunjungan dan jumlah kunjungan Field Collector
Melaporkan dan mendiskusikan pencapaian target, masalah dan kesulitan yang dialami kepada atasan.
Membagi wilayah penanganan untuk masing-masing collector.
Mengelola dan monitoring pembayaran konsumen.
Memberikan analisa penanganan konsumen dan melaporkannya ke atasan.
Melaporkan dan mendiskusikan pencapaian target cabang, masalah dan kesulitan yang dialami kepada atasan.

Qualifications

Pengalaman dibidang Collection Banking Industry/ Multi Finance minimal 6 tahun
Pendidikan Minimal S1 segala bidang
Memiliki Keterampilan Komunikasi dan Memiliki Jiwa Kepemimpinan
Memahami Ms Office dan memiliki daya analisa
Memiliki ketrampilan yang Kuat dalam Pemecahan Masalah

Additional Information

About the Company

Cermati.com

Financial product marketplace and application service

Cermati operates a financial e-commerce platform in Indonesia that lets users research, compare, and apply for financial products such as credit cards, loans, mortgages, auto loans, savings accounts, insurance, and bill payments. It aggregates product information from banks and financial institutions into a standardized format and guides, and sometimes processes, applications on behalf of partners, earning commissions from successful applications. The service differentiates itself by offering free access, a wide product catalog, and handling parts of the application and documentation flow to speed up approvals, turning a simple comparison site into an integrated fintech marketplace. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for people who are online but historically underserved by formal finance.

Company size: 501-1,000
Company stage: Series A
Total funding: $1.9M
Headquarters: Jakarta, Indonesia
Founded: 2015

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