Enterprise Customer Success Manager - Enterprise
About the job
- At least 5 years of experience in customer success, account management, or a related client-facing role, including at least 2 years managing enterprise or strategic accounts.
- A proven track record of driving retention and expansion within a software-as-a-service or software business.
- Experience presenting to and influencing senior stakeholders at the vice president or C-level.
- Excellent communication, project management, and problem-solving skills.
- Ability to manage a complex, high-value portfolio with competing priorities.
- Experience with customer relationship management or customer success platforms such as Salesforce and Gainsight.
- Own the end-to-end customer relationship for a book of enterprise accounts and serve as the primary point of contact after implementation.
- Develop and execute strategic success plans aligned with each customer's business goals, driving adoption of core modules including job costing, production tracking, and invoicing.
- Monitor account health, usage, and risk signals, and proactively identify and mitigate churn risk.
- Lead regular executive business reviews with executive stakeholders to demonstrate return on investment and strengthen partnerships.
- Identify and drive expansion opportunities in partnership with Sales, including upselling and cross-selling additional products.
- Serve as the voice of the customer internally by surfacing product feedback and feature requests to Product and Engineering.
- Collaborate with Support and Implementation teams to resolve escalations quickly and ensure a seamless customer experience.
- Maintain accurate account records, health scores, and forecasts in Gainsight and Salesforce.
- Achieve retention, expansion, and net promoter score targets for the assigned book of business.
- Experience in field service management, landscaping, or a related vertical software-as-a-service industry.
- Familiarity with the Aspire platform or similar operations or field service software.
- Experience working cross-functionally in a scaling software-as-a-service organization.
About the company
ServiceTitan provides a cloud-based, all-in-one software platform for home and commercial trades. It runs as SaaS and covers CRM, scheduling, dispatch, invoicing, marketing, payroll, inventory, and reporting, with a mobile app for technicians and an intelligent dispatch board. Titan Intelligence adds AI-powered automation and real-time insights, and the company grows via acquisitions to add capabilities for HVAC, plumbing, electrical, roofing, landscaping, and pest control. Its goal is to help trades businesses operate more efficiently, increase revenue, and make smarter decisions by centralizing software and data.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Glendale, California
Founded
2012
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Simplify's Take
What believers are saying
- September 8, 2026 revenue reached $292.8 million, up 20.9% year over year.
- Gross transaction volume hit $26.8 billion, while net dollar retention stayed above 110%.
- Ramp’s partnership and Max adoption expand monetization across finance workflows and booking rates.
What critics are saying
- September 2026 securities investigations target Max AI claims and new-trades expansion messaging.
- The July 27, 2026 HHS breach report exposed 4,851 people, harming trust.
- Leaner focus on existing commercial trades leaves roofing and adjacent expansions vulnerable to upstarts.
What makes ServiceTitan unique
- ServiceTitan’s all-in-one trades OS unifies CRM, dispatch, invoicing, payments, and analytics.
- Max AI differentiates with embedded workflow automation for contractors, not generic horizontal copilots.
- Rikus Pretorius’s September 2026 promotion signals a deep, field-tested go-to-market machine.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Unlimited Paid Time Off
Parental Leave
Fertility Treatment Support
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%ServiceTitan has partnered with Ramp to integrate AI-powered financial tools into its contractor software platform. The collaboration brings Ramp's Bill Pay and Expense Management features directly into ServiceTitan, allowing contractors to automate business spending and reduce manual back-office work. The integration includes Bill Pay, which streamlines payment workflows within ServiceTitan's existing accounts payable system, and Expense Cards, which sync transactions automatically to specific jobs or projects. This marks Ramp's first embedded partnership within a vertical software platform. Ramp serves more than 70,000 organisations and processes over $200 billion in purchases annually. The company reports that its median customer achieves 5% savings on expenses and 16% revenue growth in their first year. The partnership aims to eliminate manual data entry and provide contractors with real-time visibility into operational costs across their businesses.
ServiceTitan Data Breach: what affected individuals need to know. ServiceTitan, a Glendale, California software company serving contractors and trades businesses, reported a hacking incident involving protected health information to federal regulators in July 2026, with 4,851 individuals listed as affected. Here is what has been disclosed so far, what has not, and what affected individuals can consider doing. What happened in the ServiceTitan Data Breach. A hacking incident reported to federal regulators in July 2026. According to the U.S. Department of Health and Human Services Office for Civil Rights breach portal, ServiceTitan, Inc. submitted a breach report on July 27, 2026. The portal categorizes the incident as a hacking/IT incident, lists the location of the breached information as a network server, and records 4,851 individuals as affected. Federal law requires HIPAA-covered entities to report breaches of unsecured protected health information affecting 500 or more individuals, and the portal indicates the ServiceTitan report is among those currently under investigation. Beyond the federal listing, ServiceTitan has not published a public statement describing the incident, and a notification letter has not been located on the public breach lists maintained by the California, Vermont, or Massachusetts attorneys general as of this writing. When the incident occurred, when it was discovered, and how it happened have not been publicly detailed. What information may have been involved. Protected health information that has not been publicly itemized. Because the incident was reported to the Office for Civil Rights as a HIPAA breach, it is understood to involve protected health information. However, the specific categories of data, such as names, dates of birth, Social Security numbers, health plan or claims information, or medical details, have not been publicly itemized as of the portal listing. Health plan records commonly combine identifying information with insurance and claims details, so affected individuals may wish to treat the situation with appropriate caution until more is known. Individual notification letters would typically describe the information involved for each person, and where health-related data may have been exposed, there can be an increased risk of medical identity theft, fraud, or targeted phishing, even where no misuse has been reported. Who may be affected by the ServiceTitan breach. Likely members of a company-sponsored health plan, not software customers. ServiceTitan, Inc. is a publicly traded cloud software company headquartered in Glendale, California, whose platform is used by home-services contractors and other trades businesses. Notably, the federal breach portal lists the reporting entity type as a health plan rather than a healthcare provider or business associate. That classification suggests the affected information relates to a health plan sponsored by the company, such as an employee benefit plan, rather than to data from ServiceTitan's software customers, though the company has not publicly confirmed who the affected individuals are. The HHS portal lists 4,851 affected individuals. Individuals whose information was involved would generally receive a written notification describing the specific data at issue and any resources being offered. If you are a current or former ServiceTitan employee, a dependent covered under a ServiceTitan-sponsored plan, or otherwise received a letter from ServiceTitan referencing a data security incident, that notice may indicate your information was among the data reported to have been affected. How ServiceTitan has responded. What is known and what to watch for. Beyond the federal breach report, ServiceTitan has not published a detailed public statement describing its response, and no notice about the incident was located on the company's public website as of this writing. Organizations responding to incidents of this kind commonly engage cybersecurity specialists, notify law enforcement, and review their security controls, but the company has not publicly confirmed which steps it has taken. If ServiceTitan is offering complimentary credit monitoring or identity protection services, those details would typically appear in individual notification letters. Affected individuals may want to review any letter they receive carefully and follow its instructions for enrolling in any services offered before the stated deadline. Steps you can take to protect yourself. Practical precautions while details remain limited. While the details of the ServiceTitan incident are still emerging, affected individuals may wish to consider a few precautionary steps: * Watch for a notification letter. It may describe the specific information involved and any services being offered. * Review your Explanation of Benefits statements. Watch for medical claims or services you did not receive, which can be a sign of medical identity theft. * Check your credit reports. You are entitled to free annual credit reports at annualcreditreport.com, and you can watch for accounts or inquiries you do not recognize. * Consider a fraud alert or credit freeze. These are available at no cost through Equifax, Experian, and TransUnion and can add a layer of protection. * Stay alert to phishing. Be cautious of unexpected emails, calls, or texts referencing ServiceTitan, your health plan, or the incident, and verify any outreach independently before responding. This information is a general overview and is not legal advice; your situation may differ, and consulting a legal professional can help you understand rights that may apply to you. Talk to Wilshire Law Firm. Were you affected by the ServiceTitan data breach? If your health information or personal data may have been involved in the ServiceTitan data breach, do you know what your options are? Its nationally recognized, award-winning team is here to help you understand your rights. Wilshire Law Firm offers free consultations and free case reviews with a legal professional, and Attorney & Law is available 24/7. Because Attorney & Law work on a contingency basis, there are no fees unless you get paid. Contact Wilshire Law Firm today to schedule your free case review and get your questions answered. Data Breach & Privacy September 24, 2026 Data Breach & Privacy September 21, 2026 Data Breach & Privacy September 21, 2026 Start your free case review. 4.9 out of 2,524 reviews * Available 24/7 * Hablamos Español * Nationally-Recognized Powerhouse Team As seen in: Attorney & Law'll contact you within minutes No fees unless you get paid. By submitting this form, you knowingly, voluntarily, and expressly consent to receive from Wilshire Law Firm telephone calls, emails, and SMS text messages, including those made using an automatic telephone dialing system (auto-dialer), artificial intelligence (AI), and/or pre-recorded or artificial voice messages. These communications are for the purpose of providing prompt consultation regarding your potential case. You understand that by providing your telephone number, you are granting permission to be contacted for this purpose, even if your number is on a federal or state Do-Not-Call registry. 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ServiceTitan (NASDAQ:TTAN) stock price up 8.4% - what's next? ServiceTitan Inc. (NASDAQ:TTAN - Get Free Report)'s share price shot up 8.4% during trading on Tuesday. The stock traded as high as $60.49 and last traded at $61.2690. 2,003,401 shares were traded during mid-day trading, an increase of 16% from the average session volume of 1,721,718 shares. The stock had previously closed at $56.53. Key headlines impacting ServiceTitan. Here are the key news stories impacting ServiceTitan this week: * ServiceTitan is partnering to expand more deeply into roofing software, extending its contractor-management platform into another large field-service trade. The move could broaden the company's addressable market, increase customer adoption and support longer-term revenue growth. * ServiceTitan's latest quarterly results provide some fundamental support: revenue increased 20.9% year over year to $292.76 million and adjusted earnings exceeded analysts' expectations. The company's Max AI platform remains a potential growth driver if it can improve contractor productivity and generate additional software demand. * CEO Ara Mahdessian, President Vahe Kuzoyan, CFO David Sherry and CAO Michele O'Connor sold shares at an average price of $57.07. The filings state that the transactions were made to cover tax-withholding obligations tied to vested equity awards, making them less significant as discretionary bearish signals. However, the CEO and president each were left with only two shares, while the CFO retained 363,511 shares. * Bleichmar Fonti & Auld announced an ongoing securities-fraud investigation concerning statements about ServiceTitan's Max AI platform and plans to expand into additional trades. The announcement does not establish wrongdoing, but it adds legal, reputational and disclosure risk at a time when investors are questioning the company's AI execution and growth outlook. * The investigation follows a separate investor alert from the same law firm after a significant stock decline, potentially reinforcing short-term selling pressure and volatility. Analyst ratings changes. TTAN has been the topic of a number of research reports. KeyCorp decreased their price target on ServiceTitan from $120.00 to $110.00 and set an "overweight" rating on the stock in a research note on Wednesday, September 9th. Citigroup lowered their price target on shares of ServiceTitan from $83.00 to $76.00 and set a "neutral" rating for the company in a report on Wednesday, September 9th. UBS Group set a $100.00 price objective on ServiceTitan in a research report on Wednesday, September 9th. Canaccord Genuity Group dropped their target price on shares of ServiceTitan from $105.00 to $90.00 and set a "buy" rating on the stock in a research report on Wednesday, September 9th. Finally, Stifel Nicolaus dropped their price target on ServiceTitan from $125.00 to $100.00 and set a "buy" rating on the stock in a research note on Wednesday, September 9th. Fourteen research analysts have rated the stock with a Buy rating, two have given a Hold rating and one has issued a Sell rating to the stock. According to MarketBeat.com, the stock currently has a consensus rating of "Moderate Buy" and an average price target of $96.38. Discover more Join Trading Exchanges NASDAQ stock quotes Stock market summary ServiceTitan trading up 8.6%. The stock has a market capitalization of $5.92 billion, a PE ratio of -45.08 and a beta of 0.11. The firm has a 50 day moving average of $80.79 and a two-hundred day moving average of $71.90. ServiceTitan (NASDAQ:TTAN - Get Free Report) last announced its quarterly earnings results on Tuesday, September 8th. The company reported $0.40 earnings per share (EPS) for the quarter, beating the consensus estimate of $0.35 by $0.05. ServiceTitan had a negative net margin of 12.12% and a negative return on equity of 5.65%. The company had revenue of $292.76 million for the quarter, compared to the consensus estimate of $285.89 million. During the same quarter in the prior year, the firm earned $0.33 earnings per share. The company's revenue for the quarter was up 20.9% compared to the same quarter last year. Equities research analysts forecast that ServiceTitan Inc. will post -0.53 EPS for the current year. Insiders place their bets. In related news, CAO Michele O'connor sold 5,581 shares of the company's stock in a transaction that occurred on Thursday, September 17th. The shares were sold at an average price of $57.07, for a total transaction of $318,507.67. Following the completion of the transaction, the chief accounting officer owned 66,095 shares of the company's stock, valued at approximately $3,772,041.65. This represents a 7.79% decrease in their ownership of the stock. The sale was disclosed in a document filed with the SEC, which is accessible through this hyperlink. The sale was made to cover tax withholding obligations related to the vesting of equity awards. Also, CFO David Sherry sold 23,246 shares of the stock in a transaction that occurred on Thursday, September 17th. The stock was sold at an average price of $57.07, for a total transaction of $1,326,649.22. Following the transaction, the chief financial officer directly owned 363,511 shares in the company, valued at approximately $20,745,572.77. This represents a 6.01% decrease in their position. The SEC filing for this sale provides additional information. The sale was made to cover tax withholding obligations related to the vesting of equity awards. Insiders sold a total of 320,153 shares of company stock valued at $26,544,329 in the last quarter. Corporate insiders own 39.89% of the company's stock. Institutional investors weigh in on ServiceTitan. Institutional investors and hedge funds have recently added to or reduced their stakes in the company. State of Wyoming purchased a new stake in shares of ServiceTitan during the 1st quarter worth about $48,000. Elevation Wealth Partners LLC grew its stake in ServiceTitan by 20.0% during the second quarter. Elevation Wealth Partners LLC now owns 863 shares of the company's stock worth $61,000 after buying an additional 144 shares during the period. EverSource Wealth Advisors LLC increased its position in shares of ServiceTitan by 30.0% in the fourth quarter. EverSource Wealth Advisors LLC now owns 906 shares of the company's stock worth $96,000 after acquiring an additional 209 shares in the last quarter. Integrated Wealth Concepts LLC acquired a new stake in ServiceTitan in the 2nd quarter valued at $115,000. Finally, Parallel Advisors LLC boosted its position in shares of ServiceTitan by 226.4% in the first quarter. Parallel Advisors LLC now owns 1,717 shares of the company's stock worth $109,000 after buying an additional 1,191 shares during the period. About ServiceTitan. ServiceTitan, Inc develops cloud-based software designed to help residential and commercial contractors manage and grow their businesses. Its platform supports trades such as heating, ventilation and air conditioning, plumbing, electrical, roofing, and other field-service industries. The company's products and services cover key business functions, including customer relationship management, lead generation, scheduling and dispatching, estimates, job management, invoicing, payments, financing, payroll, and business analytics. 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TTAN securities losses: ServiceTitan investors with losses on their investment are reminded to Contact BFA Law about the ongoing Securities Fraud investigation. BFA Law is investigating whether ServiceTitan, Inc. committed securities fraud relating to statements about the development of its AI platform, Max, and the company's plans to expand into new trades. NEW YORK, Sept. 18, 2026 (GLOBE NEWSWIRE) - Leading securities law firm Bleichmar Fonti & Auld LLP announces an investigation into ServiceTitan, Inc. (NASDAQ:TTAN) for potential securities fraud after its significant stock drop. If you invested in ServiceTitan securities, you are encouraged to obtain additional information by visiting: https://www.bfalaw.com/cases/servicetitan-class-action-lawsuit. Key Details of the ServiceTitan ($TTAN) Class Action Investigation: * Investigation Overview: Securities fraud relating to ServiceTitan's statements about the development of its AI platform, Max, and the company's plans to expand into new trades. * Stock Decline: September 9, 2026 - 30% Stock Drop * Action: Contact BFA Law to discuss your rights Why is ServiceTitan Being Investigated for Securities Fraud? ServiceTitan is an all-in-one operating system for trades businesses, such as HVAC, plumbing, roofing, landscaping, and other skilled trades. Max is ServiceTitan's AI-powered platform designed to automate business workflows for contractors and other trades businesses. BFA is investigating whether ServiceTitan misled investors about its ability to expand into new trades while developing its advanced AI platform, Max. Why did ServiceTitan's Stock Drop? On September 8, 2026, ServiceTitan reported slowing growth in its key metric, Gross Transaction Volume, and provided operating income guidance of $29 - $30 million, representing a 33.6% sequential decline. ServiceTitan revealed that it "elected to tighten our focus on existing commercial trades... rather than the planned expansion of our offering to new trades" to "enable increased investments in and attention on Max." Following that announcement, ServiceTitan shares fell approximately 30% on September 9, 2026. What Can You Do? If you invested in ServiceTitan securities, you may have legal options and are encouraged to submit your information to the firm. All representation is on a contingency fee basis; there is no cost to you. Shareholders are not responsible for any court costs or expenses of litigation. The firm will seek court approval for any potential fees and expenses. Submit your information by visiting: Or contact: Why Bleichmar Fonti & Auld LLP? BFA is a leading international law firm representing plaintiffs in securities class actions and shareholder litigation. It has been named a top plaintiff law firm by Chambers USA, The Legal 500, and ISS SCAS, and its attorneys have been named "Elite Trial Lawyers" by the National Law Journal, "Litigation Stars" by Benchmark Litigation, among the top "500 Leading Plaintiff Financial Lawyers" by Lawdragon, "Titans of the Plaintiffs' Bar" by Law360 and "SuperLawyers" by Thomson Reuters. Most recently, The Legal 500 awarded BFA the most client satisfaction accolades of any plaintiff's securities litigation law firm, with clients noting: "[t]here is no better service provider in the practice area," "[t]he interest of the client is always front and center," and "[t]here isn't a better firm in this space." One testimonial described the firm as "nimble and entrepreneurial," with a "relentless focus on adding value for clients." Among its recent notable successes, BFA recovered over $900 million in value from Tesla, Inc.'s Board of Directors, as well as $420 million from Teva Pharmaceutical Ind. Ltd. Attorney advertising. Past results do not guarantee future outcomes.
TTAN stock news: ServiceTitan Stock dropped 30% on AI issues triggering investigation on behalf of investors - Contact BFA Law if you lost money. BFA Law is investigating whether ServiceTitan, Inc. committed securities fraud relating to statements about the development of its AI platform, Max, and the company's plans to expand into new trades. NEW YORK, Sept. 16, 2026 (GLOBE NEWSWIRE) - Leading securities law firm Bleichmar Fonti & Auld LLP announces an investigation into ServiceTitan, Inc. (NASDAQ:TTAN) for potential securities fraud after its significant stock drop. If you invested in ServiceTitan securities, you are encouraged to obtain additional information by visiting: https://www.bfalaw.com/cases/servicetitan-class-action-lawsuit. Key Details of the ServiceTitan ($TTAN) Class Action Investigation: * Investigation Overview: Securities fraud relating to ServiceTitan's statements about the development of its AI platform, Max, and the company's plans to expand into new trades. * Stock Decline: September 9, 2026 - 30% Stock Drop * Action: Contact BFA Law to discuss your rights Why is ServiceTitan Being Investigated for Securities Fraud? ServiceTitan is an all-in-one operating system for trades businesses, such as HVAC, plumbing, roofing, landscaping, and other skilled trades. Max is ServiceTitan's AI-powered platform designed to automate business workflows for contractors and other trades businesses. BFA is investigating whether ServiceTitan misled investors about its ability to expand into new trades while developing its advanced AI platform, Max. Why did ServiceTitan's Stock Drop? On September 8, 2026, ServiceTitan reported slowing growth in its key metric, Gross Transaction Volume, and provided operating income guidance of $29 - $30 million, representing a 33.6% sequential decline. ServiceTitan revealed that it "elected to tighten our focus on existing commercial trades... rather than the planned expansion of our offering to new trades" to "enable increased investments in and attention on Max." Following that announcement, ServiceTitan shares fell approximately 30% on September 9, 2026. What Can You Do? If you invested in ServiceTitan securities, you may have legal options and are encouraged to submit your information to the firm. All representation is on a contingency fee basis; there is no cost to you. Shareholders are not responsible for any court costs or expenses of litigation. The firm will seek court approval for any potential fees and expenses. Submit your information by visiting: Or contact: Why Bleichmar Fonti & Auld LLP? BFA is a leading international law firm representing plaintiffs in securities class actions and shareholder litigation. It has been named a top plaintiff law firm by Chambers USA, The Legal 500, and ISS SCAS, and its attorneys have been named "Elite Trial Lawyers" by the National Law Journal, "Litigation Stars" by Benchmark Litigation, among the top "500 Leading Plaintiff Financial Lawyers" by Lawdragon, "Titans of the Plaintiffs' Bar" by Law360 and "SuperLawyers" by Thomson Reuters. Most recently, The Legal 500 awarded BFA the most client satisfaction accolades of any plaintiff's securities litigation law firm, with clients noting: "[t]here is no better service provider in the practice area," "[t]he interest of the client is always front and center," and "[t]here isn't a better firm in this space." One testimonial described the firm as "nimble and entrepreneurial," with a "relentless focus on adding value for clients." Among its recent notable successes, BFA recovered over $900 million in value from Tesla, Inc.'s Board of Directors, as well as $420 million from Teva Pharmaceutical Ind. Ltd. Attorney advertising. Past results do not guarantee future outcomes.