Executive Assistant
Lance
Executive Assistant
Lance
Multimodal AI automates hotel front desk
Help keep Lance running as it continues to scale.
Lance (YC W26) builds autonomous AI agents that run hotel operations end to end. They answer guest calls and messages and coordinate the front desk, housekeeping and maintenance across hotel systems. We work with leading hotel groups across brands like Marriott, Hilton and Hyatt. We've gone from $0 to $2M+ ARR and are live at 50+ properties in the U.S. Our agents don't just assist. They execute. We're based in San Francisco, and this role is in person only.
$80K–$130K total compensation (cash, equity, bonus)
We're hiring an Executive Assistant to support our CEO and leadership team. You'll handle the day-to-day execution that keeps the company moving, so leadership can stay focused on customers and growth.
Coordinate meetings and travel. Set up customer, investor and internal meetings, and book travel that just works.
Help run events. Support conferences, customer dinners and team events from planning to day-of.
Handle expenses and vendors. Track receipts, keep records clean, and coordinate with vendors on scheduling and follow-ups.
Support new hires. Coordinate onboarding logistics so new teammates are set up from day one.
Support operations and admin. Help keep the systems and policies running behind a fast-growing company.
Support legal and compliance. Help manage contracts and agreements, and support our SOC 2, ISO, HIPAA and PCI work.
Support finance. Help with billing, payables, bookkeeping and insurance alongside our outside partners.
Automate the busywork. Use AI to turn repetitive admin into faster, repeatable processes.
Support cross-functional projects. Help on special projects across the company and fill gaps where needed.
A degree from a strong school
Highly organized, fast and reliable, and you close loops the same day
Discreet with sensitive information
A strong, clear writer
Proactive, and you anticipate needs before anyone asks
Uses AI tools to work more efficiently and automates processes or workflows
Experience supporting a CEO or executive team at a startup, VC firm or bank
Work directly with the CEO and founders
High ownership from day one at a company with real traction
Grow with the company as it scales
Lunch provided
Health insurance: medical, dental and vision
Lance provides a multimodal AI workforce for hospitality that automates front-desk operations. Its AI agent handles guest communications via voice, SMS, and email and can visually navigate and operate a hotel's existing software stack—like PMS, task managers, and reservation tools—without API integrations. It performs complex, multi-step tasks end-to-end, from answering inquiries to executing requests such as wake-up calls or service dispatch. The platform distinguishes itself by working across legacy and modern systems, reducing call volume and staff burnout, and targeting hotels facing staffing shortages to scale operations, improve guest experience, and lower costs.
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