Housekeeping Lead Supervisor
About the job
- Previous experience as a housekeeping inspector or supervisor.
- Must be able to stand for long periods of time.
- Must be able to communicate clearly and professionally with guests, coworkers, and supervisors.
- Team members may be required to work varying schedules, including weekends and holidays, to reflect resort business needs.
- Assist with the supervision, training, and coaching of housekeeping staff to ensure they understand their duties and perform them efficiently.
- Inspect guest rooms, common areas, and storerooms to ensure cleanliness standards are met.
- Update appropriate team members on the status of each guest room.
- Document room inspection results, resolve deficiencies, and write work orders for maintenance issues.
- Inspect for damage and report it immediately to the manager.
- Manage, stock, and control linen, supplies, equipment, and closets.
- Perform cleaning duties based on business volume and resort needs.
- Complete daily room or section assignments for Housekeeping Room Attendants, Housepersons, and Public Area Attendants when needed.
- Coordinate with maintenance, the front desk, and other departments to support operations and guest satisfaction.
- Address guest concerns promptly and take appropriate action to resolve issues.
- Greet guests and provide prompt, courteous service.
- When needed, clean guest rooms and condos, including dusting, vacuuming, changing linens, removing trash, and cleaning bathrooms, kitchen areas, and common areas.
- Conduct property walks.
- Perform other duties as assigned.
About the company
BRH is a full-service hospitality management company operating hotels, resorts, and related dining concepts in the United States. It oversees 30 hotels and 45+ restaurants/bars, totaling more than 4,700 rooms, suites, and condos, and uses in-house data-driven processes for revenue management, pricing, distribution, and marketing. BRH provides operational management, owner relations, capital planning, renovations and repositioning, development advisory, HOA and vacation rental management, and tech-enabled reporting. Its aim is to maximize asset value and owner returns through integrated asset management and performance improvements like NOI growth and RevPAR gains, whether via management changes, new development, repositioning, or equity partnerships.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Myrtle Beach, South Carolina
Founded
N/A
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Simplify's Take
What believers are saying
- The $58 million Myrtle Beach renovation program lifts ADR and review scores in 2025.
- Affirm financing broadens conversion for vacation bookings and lifts average guest spend.
- New 2025-2026 hires, including Christy Jernigan, support faster third-party management growth.
What critics are saying
- BRH remains heavily tied to Myrtle Beach leisure demand and seasonal occupancy swings.
- Provident integration across eight Florida properties risks execution failures and culture clashes in 2025.
- A severe founder or management dispute would destabilize third-party owners and expansion plans.
What makes Brittain Resorts & Hotels unique
- Brittain manages 4,700+ rooms, 45+ restaurants, and bars across leisure assets.
- Its 2023 AI matrix and SiteMinder integration centralize pricing, CRM, and guest data.
- The 2024 Provident deal pushed BRH beyond South Carolina into Florida's resort market.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
401(k) Retirement Plan
401(k) Company Match
Bereavement Leave
Jury Duty Pay
Employee Assistance Program
Tuition Reimbursement
Resort Accommodations Discount
Company News
Brittain Resorts & Hotels wins Gold at the 2025 HSMAI Adrian Awards. Brittain Resorts & Hotels is proud to announce that its 'Seasons of Rewards' campaign has been honored with Gold at the 2025 HSMAI Adrian Awards. This recognition celebrates the industry's most innovative and effective work in hospitality marketing and reflects BRH's ongoing commitment to delivering meaningful guest experiences in every season. At BRH, exceptional hospitality extends beyond a stay. It is about inspiring moments that connect guests to the destination in memorable ways. Seasons of Rewards was created to bring that vision to life while solving one of the hospitality industry's biggest challenges. How do you sustain strong demand throughout the year, not just during peak months? A Year-Round Strategy Built on Value and Storytelling The goal of Seasons of Rewards was to transform traditional promotions into a cohesive, destination-led narrative that highlights what makes each season special in Myrtle Beach. Instead of relying solely on seasonal offers, Brittain Resorts, LLC connected guests to curated local experiences and complimentary attraction tickets through the Brittain Rewards Program. This elevated value and strengthened emotional connection with the brand. To ensure maximum impact, Brittain Resorts, LLC aligned creative, messaging, and incentives across every marketing channel, including digital, social, PPC, email, print, PR, and partnerships. This fully integrated approach created a unified guest experience that was consistent, compelling, and always relevant to the season. Performance That Set a New Benchmark The campaign delivered exceptional results across every major revenue channel, validating the power of a holistic, seasonally driven strategy. * Database growth of 187,093 contacts, contributing to 33.2 million dollars in email-attributed revenue, an increase of more than 1.28 million dollars year over year * 1.29 million PPC visits generating 18.7 million dollars in revenue for an 11.6 percent year-over-year increase * Website revenue reaching 82.2 million dollars with visits increasing 13.3 percent year over year * Social media revenue rising to 10.7 million dollars, up 44.6 percent, supported by more than 163 million impressions and strong follower growth * Call center revenue increasing to 19.5 million dollars while conversion improved to 26 percent Guests responded especially favorably to seasonal offers tied to local attractions. These packages consistently outperformed resort-only promotions in engagement and conversion, demonstrating the value of pairing stays with authentic destination experiences. Extraordinary ROI and Long-Term Brand Value Seasons of Rewards delivered $102 million in revenue and achieved a 5,504% ROI. Paid media generated a 29 to 1 return, and database marketing delivered a 44 to 1 ROI. The Brittain Rewards Program played a significant role in long-term loyalty with 70 percent of Rewards guests booking another stay within 12 months. Beyond financial performance, the campaign strengthened its brand leadership by demonstrating how integrated storytelling can elevate both guest experience and owner confidence. A Gold-Winning Vision for the Future Receiving Gold at the 2025 HSMAI Adrian Awards highlights the strength of its strategy, the creativity of its team, and the trust its guests place in Brittain Resorts & Hotels. Seasons of Rewards has become a blueprint for how Brittain Resorts, LLC will continue to innovate. By anchoring each season in meaningful experiences, Brittain Resorts, LLC is not only inspiring travel but shaping how guests connect with Myrtle Beach all year long. Brittain Resorts, LLC remain committed to creating campaigns that drive measurable impact and lasting guest relationships. This Gold recognition reaffirms that when creativity, data, and destination storytelling work together, every season truly can become high season. Thank you to HSMAI for this special acknowledgement.
MYRTLE BEACH, S.C. (August 18, 2025) - Brittain Resorts & Hotels has announced the appointment of stephanie Shaw as vice president of team member services.
MYRTLE BEACH, South Carolina - Brittain Resorts & Hotels (BRH), in partnership with EOS Hospitality, invested over $58 million in renovations at three of its properties in Myrtle Beach, South Carolina: Caribbean Resort & Villas, Ocean Reef Resort, and Compass Cove Resort.
Brittain Resorts & Hotels has partnered with Provident Hotels & Resorts to operate its prestigious portfolio of eight hotels and resorts located throughout Florida.
Affirm partners with Brittain Resorts for flexible payments.