Factory IT Technician
CA$46.34 - CA$60.82/hr+ Company bonus
Mid
Associate's
Bolton, ON, Canada
In Person
IT OperationsSystem Administration, IT Project Management
About the job
Requirements
- A 2-year Technical Degree/Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies.
- Fluency in English, with verbal and written communication skills.
- At least 3 years of Information Technology and Operational Technology experience.
- Server administration skills.
- Virtual infrastructure administration skills.
- Knowledge of IT/OT architecture.
- Knowledge of database administration.
- SQL knowledge.
- Excel and VBA knowledge.
- Ability to manage work against defined key performance indicators and objectives and proactively track progress.
- Ability to attain necessary professional qualifications and continue technical development.
Responsibilities
- Ensure delivery of Factory Operational Technology and Information Technology services to the site, provide support and serve as the first point of contact for production OT/IT systems while following applicable global and regional standards.
- Provide strategy for IT/OT asset health checks and lead implementation of site Factory OT/IT projects.
- Support the site's Manufacturing Execution System.
- Deploy remediation solutions to mitigate current risk and maintain cybersecurity standards.
- Ensure completion of network procedures, including backups, patching, and antivirus updates.
- Complete inventory, control, lifecycle management, and purchasing of IT infrastructure components for managed IT/OT assets.
- Prepare and follow the emergency and business continuity plan, including the crisis toolkit.
- Provide documentation and training to ensure consistent processes and knowledge transfer.
- Manage user accounts consistently, including Alero and domain accounts.
- Serve as the site functional expert for local applications being supported.
- Work with site associates to understand and characterize issues involving Factory OT/IT systems and applications.
- Collaborate with Mars IT and other Mars teams, including Engineering, Operations, and Quality.
- Resolve issues and continuously improve Factory IT infrastructure and solutions with relevant internal and external partners.
- Raise tickets through the global system and track key performance indicators and dashboard information to provide an overall status of site-level global support activities.
- Own the Factory OT/IT infrastructure and masterplan at the site.
- Implement and coordinate Factory OT/IT projects at the site.
- Communicate Factory OT/IT infrastructure solutions and services to Quality, Production, Maintenance, Engineering, and Mars MGS teams.
- Liaise with the OT Security Team and immediately escalate critical issues to its resources.
- Promote effective use of Factory OT/IT infrastructure services by providing training and guides and raising awareness of available IT tools and services.
- Act as the functional expert for site Factory IT and understand business change problems and opportunities.
- Manage external contractors performing Factory OT/IT tasks, ensure they complete induction processes, and supervise their work in accordance with site safety standards.
- Ensure all site work follows Mars standards.
- Drive food safety and other industry-specific compliance and regulatory requirements.
- Follow guidelines and procedures provided by the regional OT/IT organization.
- Establish and follow key performance indicators and service-level agreements for each service provided.
- Prepare the OT/IT infrastructure masterplan, ensure availability of critical spare parts, and manage obsolescence.
- Actively manage all accounts in the factory environment according to guidance from global security teams.
- Adhere to the Food Safety Policy and be responsible for personal and contractor safety.
About the company
Mars, Incorporated makes and sells a wide range of food, confectionery, and petcare products worldwide, with brands like M&M’s, Snickers, Milky Way, Dove, Orbit, Skittles, Pedigree, and Royal Canin, and it also operates pet health services through networks such as AniCura, Banfield, BluePearl, and VCA. Its products come from integrated manufacturing and distribution systems, delivering everyday treats and meals as well as veterinary care through a global network of partners. Mars differentiates itself through its diversified portfolio, long family ownership, and the Mars Five Principles—Quality, Responsibility, Mutuality, Efficiency, and Freedom—that guide decisions and actions. The company aims to help communities prosper and improve social and environmental outcomes while growing its business and scale.
Company Size
10,001+
Company Stage
Debt Financing
Total Funding
$27B
Headquarters
McLean, Virginia
Founded
1911
Get referred to Mars
See people who can refer or advise you
Simplify's Take
What believers are saying
- Mars Impact Fund granted over $13 million in 2026 to resilience and animal wellbeing.
- Mars Snacking added 600 Chicago jobs and committed $100 million to headquarters expansion.
- Mars completed CA$180 million Ontario upgrades in 2026, lifting pet nutrition and snack capacity.
What critics are saying
- Nature's Bakery closes Hazelwood by September 2027, signaling integration waste and demand misreads.
- Mars Wrigley cut 307 Newark jobs and relocated headquarters, exposing ongoing restructuring pressure.
- A failed Kellanova integration would erase expected scale benefits and hand rivals PepsiCo share.
What makes Mars unique
- Mars runs pet care, snacking, and food with 2026 Google Cloud Gemini Enterprise rollout.
- Mars controls nine billion-dollar snacking brands after Kellanova approval on 2026-09-09.
- Mars owns VCA, Banfield, Royal Canin, and global pet distribution across 145 markets.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Professional Development Budget
- Conference Attendance Budget
- Performance Bonus