Night Manager

Mandarin Oriental, Costa Navarino is looking for a Night Manager to join our Front of House team, for season 2027.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

The Night Manager is responsible for overseeing overnight hotel operations while acting as the Manager on Duty, ensuring that guest needs, preferences, and pre-arrangements are handled efficiently and in accordance with Legendary Quality Experience and Forbes standards. The role also includes addressing operational matters, ensuring guest safety, and completing all required night audit tasks accurately and on time. The Night Manager reports to the Front of House Manager.

As Night Manager, you will be responsible for the following duties:

• Ensure all overnight operational tasks are completed accurately and in a timely manner, in accordance with established procedures and hotel standards.
• Complete all Night Audit procedures, including end-of-day processing, verification of financial transactions, cashiering, system closing, and preparation of required reports.
• Act as Manager on Duty throughout the night, taking overall responsibility for the hotel’s overnight operations, guest safety, and any matters requiring immediate managerial attention.
• Assisting the guests upon their arrival and departure, ensuring a smooth, efficient, and personalized experience.
• Independently master general tasks and duties related to Front Office and Guest Experience when required during the night shift.
• Respond to guest requests ensuring service is delivered with efficiency in collaboration with the rest of colleagues on duty in the night.
• Handle guest complaints and concerns promptly and professionally, following resort policies and ensuring appropriate follow-up when required.
• Handover relevant overnight incidents, guest feedback, operational matters, and outstanding issues to Management and the appropriate departments for follow-up.

As Night Manager, we expect from you:

• Valid EU Passport or Hellenic Residence Permit.

• Experience in the luxury hospitality industry in a similar position.

• Proficiency in English, Greek and an additional language is preferred.

• Good computer skills. HMS, Alliants or Alice knowledge is preferred.

• Driving license is required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen.
• Three complimentary meals per day at our Colleague restaurant.
• Uniform and laundry of uniform.
• Private Medical Insurance.

We’re Fans. Are you?