Team Leader

Job Description

What You’ll Do

As a Team Leader, you will drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues. You will collaborate closely with the management team to support the daily running of the store, uphold excellent operational standards, and create a high performing and engaged colleague experience.
You will provide clear direction, daily coaching, and in-the-moment feedback to ensure colleagues understand expectations, deliver great service, and maintain strong store standards. With a consistent focus on size availability, stock fill, and merchandising execution, you will help maximize sales while creating a fast, friendly, and efficient shopping experience for customers.
Daily, you will collaborate with managers across the store to support colleague performance, manage operational priorities, and contribute to a positive, inclusive, and high-engagement culture. Here is how it looks in action:
•    Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
•    Deliver excellent store standards by ensuring the sales floor is well-presented, merchandised, and fully replenished.
•    Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities.
•    Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
•    Support day-to-day store operations, including opening, closing, and store duty management when needed.
•    Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
•    Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development.
•    Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.

Qualifications

What You’ll Get

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. We’re committed to your success and will provide you with a robust onboarding period. Here, you’ll be empowered to succeed. As we rapidly expand across the globe, we’ll give you the tools that you need to excel. We’ll also offer you competitive benefits and work life balance – we know your life outside of the store is important.

Additional Information

What You’ll Bring

As a Team Leader, you will report into the Department Manager & support the store by leading and developing a team of Sales Associates. Here is what you will bring to the role:

•    The ability to lead, motivate, and manage a team effectively, fostering a positive and supportive working environment.
•    Strong customer service skills with the ability to deliver a great shopping experience and resolve issues confidently.
•    Good organizational and time management skills, with the ability to prioritize and manage multiple tasks.
•    The ability to think on your feet, solve problems, and adapt to changing store needs or customer demands.
•    Clear and effective communication skills for interacting with customers, colleagues, and management.
•    Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.
•    Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies.  Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.  

Excited? Good. Because it’s energizing to put your skills to work, in a growing global business committed to helping people express themselves – and feel a sense of belonging. Apply to be part of Primark’s future, today… and enjoy career growth, our way.

The pay range for this role is: $27.00 - $28.50 This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate’s geographic region of work, job-related knowledge, skills, and experience, among other factors.

To perform the essential functions of this position, colleagues must be able to satisfy the following physical requirements, with or without reasonable accommodation.
This position requires the ability to constantly stand and walk for extended periods, up to eight hours per shift, on hard-surface floors. 

Colleagues must frequently bend, stoop, crouch, kneel, twist, and reach at or above shoulder level while completing merchandising activities.

The role requires frequently lifting, carrying, pushing, and pulling merchandise, fixtures, signage, and visual display materials weighing up to 25 pounds, and occasionally lifting items weighing up to 50 pounds independently or with assistance when appropriate. 

Colleagues must be able to move, position, dress, and manipulate mannequins weighing up to 50 pounds, either independently or with assistance when appropriate.

Colleagues must frequently climb, descend, and work from ladders or step stools while installing signage, adjusting displays, retrieving materials, and completing other merchandising tasks. 

The position requires constantly performing tasks requiring manual dexterity, including assembling displays, handling merchandise, using hand tools, operating handheld devices, and completing detailed visual presentation work.

The position also requires movement throughout the sales floor and stockroom, occasional use of stairs where applicable, and occasional work in varying temperature conditions, including outdoor areas or storage spaces where applicable. Depending on assigned responsibilities, colleagues may receive training on the safe use of equipment such as balers, manual pallet jacks, and electric pallet jacks and may be required to operate such equipment when properly trained and authorized. In no circumstances are colleagues who are under 18 permitted to use balers, manual pallet jacks, or electric pallet jacks.

Primark will provide reasonable accommodations as required by applicable law to enable qualified individuals with disabilities to perform the essential functions of their job. Applicants or colleagues who require an accommodation should contact People & Culture at [email protected] to begin the interactive process.
 
Frequency Definitions: (Constantly: 67%–100% of the time, frequently: 34%–66% of the time, occasionally: 11%–33% of the time, rarely: 1%–10% of the time).
 
Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. Excited? Good. There’s real accountability and ownership here as you shape your store, team’s futures, and steer sales. It’s energizing to put your skills to work, in a growing local and global business committed to helping people express themselves- and feel a sense of belonging. Because you thrive outside your comfort zone. Apply today to start your Primark journey!

Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email [email protected] with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.