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Cresta

Builds AI agents and coaching for call centers

Senior Product Engineer

AI Application EngineeringConfirmed live in the last 24 hours
Full-timeRemote in USA

About the Job

Requirements

  • At least 5 years as a software or machine learning engineer on user-facing systems, with strong full-stack engineering skills.
  • Experience building and shipping products or major features with significant end-to-end ownership.
  • Hands-on experience with large language models, AI agents, AI workflows, or applied machine learning products.
  • Strong product judgment and ability to simplify complex technical ideas into intuitive user experiences.
  • Comfort working in ambiguous problem spaces where the right answer is not yet obvious.
  • Ability to move quickly from idea to prototype while maintaining strong engineering rigor.
  • Strong communication skills, especially when explaining technical concepts to cross-functional audiences.

Responsibilities

  • Build zero-to-one AI product experiences from early concept through prototype, validation, and productionization.
  • Work with users, product managers, designers, researchers, engineers, and customer-facing teams to identify high-impact opportunities.
  • Translate ambiguous customer needs and product ideas into clear workflows, interfaces, and technical designs.
  • Build and improve AI agent development, testing, evaluation, monitoring, and optimization workflows.
  • Use product data, user feedback, and evaluation results to understand what is working and what needs to improve.
  • Create clear demos, product notes, technical documentation, and recommendations that help teams align and move faster.
  • Help define the product and technical bar for AI-native experiences.

Desired Qualifications

  • Experience designing and building evaluation and testing frameworks for machine learning systems.
  • A practical approach to validation, including user research, instrumentation, metrics, and evaluation.
  • Previous experience in a startup or fast-paced product environment.

About the Company

Cresta

Builds AI agents and coaching for call centers

Cresta builds AI software for customer contact centers: AI agents that handle calls and chats on their own, plus live coaching for the human agents who work alongside them. In 2018, years before ChatGPT, it put a transformer model, the design behind today's chatbots, to work guiding support agents in real time at Intuit, its first customer. Companies pay yearly for software that listens to conversations as they happen, prompts agents with answers and next steps, and studies every call to show managers what top performers do differently. Cresta was founded in 2017 at Stanford's AI Lab, with self-driving car pioneer Sebastian Thrun among its co-founders, and is based in Sunnyvale, California.

Company size
501-1,000
Company stage
Acquired
Total funding
$276M
Headquarters
Sunnyvale, CA
Founded
2017

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