Financial Advisor Operations Consultant

At Cetera, we are focused on continuously improving the firm and advisor experience. The Business Operations Consultant is aligned to designated firms and works proactively with firm operational leadership to identify inefficiencies, recurring service challenges, adoption gaps, and improvement opportunities across Cetera's people, processes, systems, and platforms. This role develops and drives structured improvement plans, coordinates cross-functional resources, and delivers measurable outcomes that strengthen operational health, satisfaction, retention, and platform adoption.

What you will do

• Own the operational efficiency and effectiveness relationship for assigned firms, building trusted partnerships with principals, COOs, operations leaders, and other key decision-makers.
• Develop, maintain, and execute firm-specific improvement and success plans with documented priorities, measurable outcomes, KPI and SLA targets, assigned ownership, quarterly business reviews, and regular progress reporting.
• Identify operational opportunities, risks, and priorities by analyzing service trends, firm feedback, advisor experience insights, firm health indicators, service consumption, adoption trends, operational performance, and satisfaction metrics.
• Provide operational consulting, enablement, training, and onboarding support while aligning internal resources to address productivity gaps, improve platform adoption, and increase operational effectiveness.
• Serve as the firm's operational advocate and accountable driver for recurring and systemic issues by coordinating cross-functional teams, removing barriers, and ensuring improvements are completed and communicated.
• Coach firm leadership on sustainable engagement standards, operational best practices, and service models that reduce avoidable service demand and recurring escalations.
• Partner with Advisor Experience Specialists, Regional Growth Teams, Channel Shared Services Engagement Leaders, operational leadership, and other internal business partners to support operational readiness and business and growth initiatives.
• Translate the firm experience into actionable business insights by identifying trends, quantifying impact, and recommending improvements to operational effectiveness, advisor experience, and firm satisfaction.

What you need to have

• Bachelor's degree or an equivalent combination of education and relevant business experience.
• Minimum of 4 years of experience in service, sales support, relationship management, operations, consulting, or advisor-facing support within wealth management or financial services.
• Demonstrated ability to develop structured improvement plans, establish measurable KPIs and SLA targets, and drive cross-functional accountability through completion.
• Strong analytical, consultative, communication, facilitation, and relationship-management skills, including the ability to translate operational data and firm feedback into practical recommendations.
• Experience using reporting, CRM, or business intelligence tools; familiarity with Tableau, Snowflake, Salesforce, or similar platforms is preferred.
• SIE, Series 7, and Series 66, or Series 63 and Series 65, required.

Other requirements

• This role is hybrid and requires regular in-person attendance during scheduled workdays in accordance with the Company's Hybrid Workplace Policy.

Compensation

The base annual salary range for this role is $78,000 to $95,000, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost-of-labor considerations.

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