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Lookers

UK automotive retailer with multiple brands

Service Advisor

Service Advising & EstimatingConfirmed live in the last 24 hours
Full-timeBattersea, London, UK£32k - £38k /yrIn-person

About the Job

Requirements

  • Previous experience in a similar role within the automotive industry is required.
  • Ability to build rapport with colleagues and customers and communicate clearly, including explaining technical information concisely.
  • Knowledge of cars and a passion for customer service.
  • Ability to work independently using initiative and as part of a team.

Responsibilities

  • Book MOTs, services, and other repair work for customers.
  • Advise customers about warranty coverage and upsell additional parts and accessories that benefit the customer.
  • Liaise with the Aftersales department to organize and schedule appointments based on workload and call volumes.
  • Manage a high volume of customers daily, including telephone calls and online booking queries.
  • Inform customers of turnaround times and communicate effectively while their car is in the workshop.
  • Maintain accurate customer records and update systems when bookings are made.

Desired Qualifications

  • Previous experience using Kerridge or ADP, and knowledge of other essential dealer systems, would be an advantage.

About the Company

Lookers

UK automotive retailer with multiple brands

Lookers is a large UK-based network of car dealerships that buys, sells, and services vehicles. It makes money by selling new and used cars, providing aftersales services, parts, and financing through its showrooms and service centers across the country. The company grows by acquiring regional dealerships and consolidating brands, giving it a broader footprint and more diverse offerings. Since 2023, Lookers is owned by Global Auto Holdings Limited, backed by Alpha Auto Group, which gives it greater scale and resources to compete in the auto market. Lookers’ key difference from competitors is its long history of growth through strategic acquisitions that expanded its brand mix and geographic reach, creating a wide nationwide network. Its goal is to maintain leadership in UK automotive retail by expanding its dealership network, offering a full range of vehicle brands and services, and leveraging its scale to stay competitive.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Manchester, United Kingdom
Founded
1908

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