Outlet Host/Hostess

It is the primary responsibility of the host position to be friendly and courteous, while greeting,seatingand engaging the guests during their dining experience.

Essential Duties and Responsibilities:

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.

• Maintain a professional and positive attitude at all times

• Maintain complete knowledge of the menu offerings

• Escort guest to their table

• Monitor the seated guests and respond to guest needs

• Communicate clearly over the radio to management and otherhostto ensure that the restaurantoperatesefficiently.

• Thank guests with genuine appreciation and provide a fond farewell.

• Answer restaurant telephone courteously and efficiently

• Speak to guests and co-workers using clear,appropriateand professional language

• Anticipate guests service needs, engage guests in conversationregardingtheir stay, property services, and area attractions/offerings

• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.

• Maintain cleanliness of work areas throughout the shift.

• Notify management of maintenance repair issues.

QUALIFICATIONS

• Minimum six (6) months of related experiencerequired

• Able toworka varied work schedule to include nights, weekends, and holidays.

• Musthave excellent communication skills.

• Be flexible and adaptable to change. 

SKILLS

• Strong leadership and interpersonal skills 

• Excellent interpersonal,oraland written communication skills.

• Meticulous,organizedandaccurate

• Extreme confidentiality.

• Familiarity with a variety of computer systems and applications.

• Be flexible to work varying shifts and time schedules as needed.

• Communicate effectively with all levels of employees and guests.

• Manage multiple details and tasks concurrently in a changing environment.

• Able to work effectively in a team environment.

• Analyze and think about howpossible solutionsimpact onthe entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.

• Ability to walk distances.

• Ability to lift 30 to 40 lbs.

• While performing the duties of this job, the employee isfrequentlyrequired to stand; walk; use hands to finger, handle, or feel; reach with hands and arms,talkor hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depthperceptionand ability to adjust focus.

• The Casino environment is hectic,fast-pacedand often crowded and noisy. May be exposed to casino related environmental factorsincluding, butnot limited to excessive noise and constant exposure togeneralpublic.