IT Analyst

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

Supports the IT function in the implementation, maintenance, support, testing, and continuous improvement of SAP Supply Chain Management solutions, with primary focus on SAP Service Parts Planning (SPP). Works with business partners and IT teams to analyze requirements, troubleshoot application and integration issues, support change requests, and ensure reliable operation of business-critical SCM processes.

What You Will Do:

• Supports, maintains, and improves SAP SPP and SCM business processes, including SPP Planning Engine, Demand Capture, DRP and Deployment, SNC, CIF, Global ATP, Segmentation, Stocking/De-Stocking, Manage Demand, Forecasting, EOQ, and Safety Stock.
• Performs root cause analysis of application, process, interface, and integration issues and recommends appropriate solutions.
• Supports and improves existing SAP interfaces, functions, and integrated business processes.
• Performs functional/component testing, manual unit testing, and integration testing to validate solutions against agreed business requirements.
• Supports error analysis and resolution during testing and production support activities.
• Follows established ITSM incident management processes and supports resolution of P2, P3, and P4 incidents.
• Communicates with business partners to understand issues, assess business impact, explain resolutions, and coordinate with relevant support teams.
• Performs end-to-end Change Request Management, including requirement gathering, preparation and review of functional requirement documentation, testing, implementation support, and required controls.
• Ensures adherence to applicable governance and control requirements, including SOX compliance.
• Collaborates with other application and technical teams to ensure successful integration across SAP SCM, ECC, APO, CRM, and EWM landscapes.
• Contributes to the implementation, customization, maintenance, and continuous improvement of the Global Template / SCM Core Solution.
• Ensures timely delivery of high-quality solutions and documentation.
• Demonstrates strong analytical, problem-solving, communication, and interpersonal skills, with flexibility to support rotational shifts as required.

Degree Requirement:

Bachelor’s degree in Engineering (BE/B.Tech), or equivalent relevant experience where applicable.

What You Have::

Core Application Systems

Knowledge of major production application systems used to support supply chain and service parts planning processes, ability to apply functional knowledge of SAP SCM and SAP SPP in support, maintenance, testing, and implementation activities.

Working Knowledge

• Demonstrates functional knowledge of SAP SCM Procurement / Materials Management and related business processes.
• Demonstrates knowledge of SAP SPP, including Planning Engine, Demand Capture, DRP, Deployment, Forecasting, EOQ, Safety Stock, and stocking/de-stocking processes.
• Understands key business functions and services supported by SAP SCM applications.
• Uses functional specifications, process documentation, support procedures, and Global Template documentation to troubleshoot and support applications.
• Applies 3–5 years of relevant SCM/SAP functional experience to application support and improvement activities.

Problem Solving

Knowledge of approaches, tools, and techniques for recognizing, analyzing, and resolving application, operational, integration, and process problems; ability to apply structured problem-solving techniques to diverse support situations.

Working Knowledge:

• Performs structured root cause analysis for SAP SPP process, application, and interface issues.
• Follows established problem reporting, incident management, and escalation procedures.
• Analyzes P2/P3/P4 incidents and coordinates resolution with appropriate technical, functional, and business teams.
• Evaluates business impact and identifies appropriate corrective or preventive actions.
• Demonstrates analytical thinking and applies disciplined troubleshooting techniques to complex application issues.

Application Design, Architecture

Knowledge of SAP application design and functional solution principles:

Ability to translate business requirements and process needs into appropriate functional solutions within the SAP SCM landscape.

Working Knowledge:

• Understands the functional architecture of SAP SPP and SCM solutions and their interaction with related SAP systems.
• Participates in the evaluation and design of changes to existing SAP SCM/SPP functionality.
• Understands dependencies between business processes, application functionality, interfaces, master data, and integration components.
• Contributes to functional solution design while considering performance, reliability, integration, security, and Global Template standards.
• Understands the implications of solution changes across integrated systems and business processes.

System Testing:

Knowledge of system and software testing, ability to plan, execute, document, and support functional, unit, and integration testing to ensure quality throughout the application life cycle.

Working Knowledge

• Executes assigned functional/component and unit testing against agreed business and functional requirements.
• Performs manual unit and integration testing for new functionality and change requests.
• Documents test results, defects, issues, and supporting evidence in accordance with established processes.
• Supports analysis and resolution of errors identified during testing.
• Validates fixes and application changes before implementation into production environments.
• Coordinates with functional, technical, integration, and business teams to ensure end-to-end solution quality.
• Communication and Collaboration

Support:

Ability to communicate effectively with business partners, application teams, technical teams, and other stakeholders to support effective delivery and resolution of SAP SCM/SPP requirements and issues.

Working Knowledge:

• Communicates effectively with business partners to understand application issues and requirements.
• Clearly explains issue impact, root cause, proposed resolution, and implementation considerations.
• Collaborates with other functional and technical teams to resolve cross-application and integration issues.
• Produces clear functional, testing, change, and support documentation.
• Demonstrates strong written, verbal, interpersonal, and cross-team communication skills.

Required Qualifications and Experience

• 3–5 years of relevant experience with strong functional knowledge of SCM Procurement or Materials Management.
• Bachelor’s degree in Engineering (BE/B.Tech).
• Experience working with SAP SPP and relevant planning and supply-chain processes.
• Experience in implementation, customization, or maintenance of a Global Template / SCM Core Solution.
• Knowledge of integration between SCM and other SAP components.
• Experience with integrated ECC, APO, CRM, and EWM landscapes is an added advantage.
• Knowledge of Tidal or similar job-scheduling tools is an added advantage.
• Knowledge or experience related to S/4HANA conversions is an added advantage.
• Strong analytical and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability and flexibility to work in rotational shifts.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

November 13, 2026 - November 19, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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