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Gigi

Agentic AI-powered media manager for agencies

GTM Team Member - Account Management, Ads

Account ManagementConfirmed live in the last 24 hours
Full-timeToronto, ON, Canada

About the Job

Requirements

  • 3–8 years of experience in customer-facing roles such as account management, media agency, or consulting.
  • Strong analytical skills and the ability to synthesize complex data into compelling narratives.
  • Comfort working in fast-moving, ambiguous environments where solutions must be shaped as well as implemented.

Responsibilities

  • Own end-to-end deployment of Gigi across newly added customers.
  • Own adoption across existing customers so they use the product effectively to achieve their business goals.
  • Own upsell and cross-sell opportunities across assigned customers.
  • Translate customer needs into clear internal documentation and run feedback loops with Engineering to drive platform improvements.
  • Partner with Product, Engineering, Design, and leadership to ensure the product meets customer needs.
  • Work directly on the product by writing and refining the skills, prompts, and guardrails that determine how Gigi operates a live customer account.

Desired Qualifications

  • Experience in advertising or ecommerce, particularly retail media, Amazon Ads, or DV360.
  • Strong product instincts, including writing clear product requirements documents, defining success metrics, and contributing customer insight to the product roadmap.
  • Experience building with or around large language models and AI agents, including prompting, evaluation, guardrails, tooling, or workflow design.

About the Company

Gigi

Agentic AI-powered media manager for agencies

Gigi builds an agentic AI-powered media manager for agencies that buy on Amazon DSP. It offers an AI “hired” agent that autonomously executes media management tasks, enabling full-funnel campaign creation, optimization, and measurement by integrating Amazon DSP with Amazon Marketing Cloud into a single workflow. Agencies can train the AI agent on their processes, use custom AMC queries for audience insights, and operate in a secure, first‑party data environment inside the Gigi 1P Platform. This product differentiates itself by turning media planning and buying into a shared, automated service that scales client work without a proportional increase in staff, effectively helping agencies improve operating margins. The goal is to streamline repetitive tasks, free media managers to focus on strategy, and provide a bespoke software layer tailored to each agency’s workflows.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Toronto, Canada
Founded
2023

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