Zūm

Tech-driven school transport platform with safety

Dispatcher

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeOakland, CA, USAIn-person

About the Job

Requirements

High school graduate or equivalent.
Computer skills, including knowledge of Word, Excel, Outlook, and basic office equipment.
Ten-key and data-entry skills, with the ability to maintain accuracy and speed.
Basic clerical and math skills.
Oral and written communication skills, including the ability to respond and present professionally to callers and visitors.
Prioritization, organization, coordination, and time-management skills to develop and maintain manual and computerized filing systems, coordinate and prioritize multiple tasks to meet deadlines, and apply protocols to coordinate the flow of materials and correspondence in the Department.
Ability to handle a wide range of demanding inquiries from internal and external sources effectively and diplomatically.

Responsibilities

Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure daily coverage of all routes.
Ensure drivers’ direct and indirect daily activities are assigned and completed on time.
Communicate relevant driving-assignment details to drivers to ensure proper execution.
Assist drivers with routing directions and direct them to perform special services when required.
Recommend appropriate disciplinary action, up to and including suspension or discharge, for staff violations of company policies.
Respond to emergency calls, facilitate the emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when a route problem occurs.
Notify stakeholders and location personnel about route-assignment changes, emergencies, accidents, breakdowns, and other service disruptions.
Maintain route documentation and records—including contract requirements, customer information, route changes, maps, vehicle details, bus assignments, and driver details—to provide accurate information to customers and comply with district and state requirements.
Coordinate vehicle service and mechanical repairs with the Maintenance Supervisor to assure uninterrupted service delivery.
Maintain compliance with dispatch standard operating procedures.
Handle customer concerns and requests for information promptly and professionally.
Escalate unresolved issues to management as appropriate.

Salary Range: 35 to 37 (Currency: USD) (Pay period: per-hour-wage)

About Zūm:

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 7,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Responsibilities:

Direct and monitor daily assignments; schedule drivers and assign vehicles to ensure daily coverage of all routes
Ensure direct and indirect daily activities of drivers are assigned and accomplished on time
Communicate all relevant details of driving assignments to drivers to ensure proper execution
Assist drivers with routing directions and direct them to perform special services when required
Recommend appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies
Respond to emergency calls, facilitate emergency response network, coordinate mechanical service repair, and assign replacement buses and drivers when there is a problem on a route
Notify stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns, or any other event that will disrupt service
Maintain route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements
Coordinate vehicle service and mechanical repairs with the Maintenance Supervisor to assure uninterrupted service delivery
Maintain high compliance to dispatch standard operating procedures
Handle customer concerns and requests for information in an expeditious and professional manner
Escalate unresolved issues to management as appropriate

Requirements:

High School graduate or equivalent
Excellent computer skills with knowledge of Word, Excel, and Outlook; and knowledge of basic office equipment
Demonstrated ten-key and data entry skills; with the ability to maintain accuracy and speed
Basic clerical and math skills
Excellent oral and written communication skills with excellent interpersonal skills
Computer literacy, preferably in word processing and spreadsheets
Excellent oral communication skills to respond and present professionally to callers and visitors
Prioritization, organization, coordination, and time management skills to develop and maintain manual and computerized filing systems, coordinate and prioritize multiple tasks to meet deadlines, and apply protocols to coordinate the flow of materials and correspondence in the Department
Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in $35 - 37/hr.

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Zūm