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Keyloop

Automotive retail technology platform and ecosystem

Implementation Consultant - Accounts

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeMontreal, QC, CanadaNo salary listed

About the Job

Requirements

  • Experience and a proven track record in finance, customer relationship management, technical, or enterprise resource planning deployments in consultancy or small and medium-sized enterprise roles.
  • A relevant business background and a proven track record acting as a key point of contact or subject-matter expert in product delivery.
  • Ability to define and maintain standard end-to-end business processes for optimal software delivery and work with other teams to support customers.
  • A process-driven approach, experience handling considerable change, and ability to work under pressure.
  • Commercial awareness, business acumen, and strong analytical skills.
  • Ability to advise, persuade, and influence people professionally and effectively.
  • Strong verbal and written communication skills, including French communication skills.
  • Flexibility, integrity, and problem-solving skills.
  • Ability to communicate clearly and accurately, prioritize work effectively, adapt approaches, and continually assess and respond to department and customer needs.

Responsibilities

  • Provide expertise internally and to customers in the assigned region for delivery of associated products, including dealer management systems, manufacturer systems, country-specific products, layered applications, acquired products, and partner applications.
  • Deliver assigned customer and internal project activities to the quality and time-management expectations in the signed order and within legal frameworks.
  • Engage with customers remotely and onsite to conduct discovery, documentation, configuration, training, and post-go-live support in line with the Surestart deployment methodology.
  • Maintain knowledge and product readiness through product reviews and formalized knowledge-management materials, including collateral, artifacts, and testing documentation.
  • Maintain a standard blueprint for product delivery and embed product-specific knowledge and processes to support efficient delivery.
  • Attend product reviews to ensure product alignment with the blueprint and readiness to deploy products; provide feedback to product teams based on field data and findings.
  • Identify product-delivery problems and work to resolve them; balance priorities and support the Lead Consultant with fact-based decisions.
  • Communicate and share knowledge with internal and external parties, participate in cross-team sessions, and collaborate across departments.
  • Identify customer needs, suggest process and procedure improvements, and assist peers, project managers, and project leads with escalations and technical discussions.
  • Organize, install, and configure software deployments and additional software purchased by customers.
  • Support consultants with configuration issues and keep team leads informed of obstacles and work progress.
  • Travel to customer sites locally or internationally as required; train, advise, and support customers.
  • Ensure project delivery is on budget, on time, and to quality standards; complete assignments within required timeframes and maintain internal work-progress records and weekly timesheets.
  • Drive operational excellence through Surestart and collaboration with peers and team members; provide ideas to reduce installation time and improve efficiency.
  • Support customers using the core product in their markets, drive product adoption and usage, and generate revenue opportunities through self-service.

Desired Qualifications

  • Knowledge of the automotive industry.
  • Knowledge of the Autoline system.

About the Company

Keyloop

Automotive retail technology platform and ecosystem

Keyloop provides software platforms for automotive retailers and OEMs, covering the full showroom-to-workshop journey and connecting dealers, OEMs, and customers through a unified ecosystem. Its product suite includes tools for sales, service, inventory, parts, and data analytics, all accessed through a single, scalable platform used in 90+ countries by thousands of retailers and OEMs. Keyloop differentiates itself with an automotive-focused, end-to-end ecosystem that integrates multiple systems and departments to create cohesive customer experiences and loyalty. The goal is to boost efficiency, improve service and sales experiences, and grow margins by leveraging connected data.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Hungerford, United Kingdom
Founded
2014

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