Manager, Operations

Job Description

The Manager, Operations is responsible for managing the overall assigned shift operations to optimize production and quality while reducing costs. The manufacturing shift manager oversees multiple manufacturing process through hands-on leadership. Ensures departments are meeting expectations through building credibility, mastering products and manufacturing processes, evaluating Supervisors and Leads capabilities and building and solidifying relationships with key managers.  Supervises all associates, directly or indirectly, and takes responsibility of the assigned shifts day to day operations.  The Manufacturing Shift Manager drives performance, productivity improvements and develops both machine and staff utilization lowering the company’s CPU.

Want to join a key team that helps the world read?

Ingram Content Group UK Ltd, is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Lightning Source gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide bookselling channel in the industry. 

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Salary: Circa £60K depending on experience

Schedule:

• Night shift: 6:00 p.m. to 6:00 a.m.
• Rotating schedule (3 days on, 4 days off)
• Includes periodic weekend coverage and scheduled reserve shifts throughout the year
• Detailed schedule and annual calendar will be reviewed during the interview process

Experience:

• At least 5 years’ experience as a Manufacturing/Production Shift Manager or similar position
• At least 5 years’ experience working with a Warehouse / Production / Distribution Management System
• At least 5 years’ warehouse experience in a fast paced, high volume environment

Education:

• Preferred: Relevant manufacturing/engineering degree
• Preferred: Six sigma or Lean certification
• Essential: GCSE Maths, English, science

Essential Job Duties:

• Effectively manage all operations to ensure KPI’s targets and business objectives are met and maintained within production, quality, cost, delivery.
• Ensure operations are conducted in compliance with LSI global quality specifications, whilst meeting customer SLA’s.
• Coordinates with other LS Departments, to resolve customer complaints, rush orders and meet client needs.
• Organise and facilitate daily Team Leader and Supervisor meetings, ensuring effective and relevant communications throughout all areas of responsibility, prioritising workloads and ensuring maximum process efficiency
• Initiate and implement best practice process, techniques and drive lean manufacturing and 5S
• Work alongside the other 3 Manufacturing Shift Managers to ensure ‘4 shift manufacturing consistency’, correct manning levels, holiday cover where applicable and identify cross functional training needs for development of all shop floor staff and Team Leaders, completing training records to the required standard.
• Develop others to support the site talent and succession plan
• Ensure all activities on site are carried out in a safe manner, in line with policies, ensuring that all Health, Safety and Environmental statutory requirements are met
• Ensure consistency in the application of the companies disciplinary, grievance and absence procedures
• Interviews applicants, approves hiring decision and oversees training, 
• Record accident information as required, followed by, completing any incident reports; carrying out follow-up investigations
• In addition to the above the Manufacturing Shift Manager will perform other duties as reasonably requested by the management team

Skills:

• Good interpersonal, leadership and motivation skills
• Intermediate level excel
• Experience working in a FMCG environment or any exposure of fast-paced manufacturing operation
• Good knowledge of Continuous improvement & the Lean Principles
• Possess safety qualification preferable IOSH or NEBOSH
• Excellent communicational skills are required at all levels; both verbally and written, with specific emphasis on:
• Experience with co-ordinating and supervising work activities including shift personnel
• Resilient
• Excellent communicator
• Positive team player
• Self-starter

Essential Physical Demands:

• Ability to walk and stand as needed
• Ability to grip/grasp as needed 
• Ability to lift/carry in full range of motion up to 60lbs as needed
• Ability to push/pull in a warehouse environment up to 70lbs force to push as needed
• Ability to bend, squat/kneel, twist/turn, climb, crawl, reach above shoulder, and type/keyboard frequently
• Ability to work a flexible schedule which could include nights and weekends & ability to travel as needed
• Ability to be trained and operate power industrial equipment
• Exposure to wide range of temperatures

Qualifications

Additional Information

Perks/Benefits

• Competitive salary
• Life Assurance
• Discretionary bonus scheme 
• Single healthcare cover
• Continuous Professional Development and Training Opportunities
• Free Hot drinks
• Long Service Awards
• Cycle to Work Scheme 

Compensation: 60000 to 60000 (GBP) (YEARLY)