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Swissport

Global airport ground handling and cargo

Balanceiro

Customer SupportUpdated on Nov 10
Full-timeBrasília, Brasilia - Federal District, BrazilNo salary listedIn-person

About the Job

Requirements

  • The role requires customer focus, communication, commitment to continuous improvement, attention to detail, ability to work in adverse weather conditions, flexibility to work different shifts, numerical ability, and ability to follow processes and procedures.
  • The role requires the ability to work under pressure and in adverse weather conditions.

Responsibilities

  • Provide required and necessary services to passengers and customers.
  • Arrange reservations, ticket issuance, baggage dispatch, and check-in; receive passengers and VIPs; and assist passengers with special needs, including unaccompanied minors and people with physical disabilities.
  • Handle passenger complaints.
  • Inspect and verify passenger documentation.
  • Provide boarding passes and rebook passengers affected by delays and cancellations.
  • Process baggage and calculate fees when necessary.
  • Direct passengers to customs, immigration, and quarantine when necessary.
  • Make announcements when required.
  • Assist ramp agents to ensure wheelchairs, baby strollers, and security-checked baggage are available for loading and delivery to arriving passengers.
  • Operate equipment such as jet bridges, computers, and reservation and ticketing software.
  • Prepare all work-related documentation.
  • Immediately report incidents, accidents, and personal injuries to the immediate supervisor or Swissport Safety department in accordance with Swissport's SMS.
  • Ensure facilities and/or services are not used to commit acts of unlawful interference against civil aviation.
  • Act in accordance with applicable laws, standard operating procedures, and Swissport policies.
  • Perform other related duties as requested.

About the Company

Swissport

Global airport ground handling and cargo

Swissport is the world’s largest provider of airport ground services and a major player in air cargo handling. It delivers the behind-the-scenes work that keeps flights moving, including baggage handling, de-icing, passenger services support, ramp operations, aircraft servicing, and cargo logistics, at hundreds of airports across 44 countries. Its products and services work by offering an integrated suite of ground handling solutions that airport operators and airlines outsource to ensure timely, safe, and efficient turnaround of aircraft and cargo. Swissport differentiates itself through scale, an extensive global network, and a history of mergers and acquisitions that have built a broad, standardized service offering and deep operational expertise across markets. The company’s goal is to be the leading, globally connected provider of ground handling and cargo services, helping airlines run smooth operations and minimize turnaround times even under challenging conditions.

Company size
10,001+
Company stage
Acquired
Total funding
Not listed
Headquarters
Zurich, Switzerland
Founded
1997

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