Head of Product Support

Provide leadership and technical direction in the delivery of in-service support for 4 products, covering both domestic and export customers with associated project budget accountabilities and responsibility for supporting business winning activities

Salary: Up to £75,000 depending on experience

Dynamic (hybrid) working: 1-2 days per week on-site due to workload classification

Security Clearance: British Citizen or a Dual UK national with British citizenship.

Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

You typically need 5 years of continuous UK residency.  Not having spent five years in the UK may not automatically disqualify you, but please be aware we cannot guarantee the outcome of the security clearance process and this may impact your ability to work for MBDA; these are processed on a case by case basis.

What we can offer you:

• Company Bonus: Bonus of up to 30% of base salary
• Pension: maximum total (employer and employee) contribution of up to 14%
• Car Allowance: £300 per month
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more
• Healthcare: The Healthcare will be for the applicant only.

The opportunity:

Provide leadership and technical direction in the delivery of in-service support for 4 products, covering both domestic and export customers with associated project budget accountabilities and responsibility for supporting business winning activities. Working with Customers, Customer Support, Engineering, B&P, Sales & Business Development, Project Procurement, Partners and Suppliers the Head of Product Support will maintain the support strategy, evolve, plan and deliver comprehensive, cost-effective, in-service support for their product range. The delivery of this in service support capability is critical to system availability along with user capability/satisfaction and thus MBDA reputation.

You will be leading a team of multi-skilled managers and support engineers working in a dynamic environment delivering for our in service customers and users, responding to issues and requests for help as they arise, as well as planning and implementing measures to ensure our ability to continue doing so until the out of service date for each system.

What we're looking for from you:

·         Educated to technical degree standard or have appropriate equivalent industry experience

·         A good understanding and practical experience of UK In Service operational needs with the ability to see User, Procurer, and Supplier perspectives

·         Knowledge of relevant internal / external national and international standards, policies, and processes (e.g. DEF-STAN 00-60/00-600)

·         An ability to work in an international environment (customers, team members and suppliers)

·         Effective people management skills and leadership behaviours

·         A good understanding and working knowledge of support models utilised within the Aerospace and Defence domain.

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given

MBDA is a leading defence organisation.  We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more…

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

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