Consumer Service Representative 1 - Consumer Service, Osprey

Join our Consumer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Consumer Service Representative I

Department: Consumer Service- Osprey

Work Location: Cortez, Co, Hybrid (work 3 days onsite)

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing:

The Consumer Service Representative is responsible for providing quality consumer support and service by accurately and efficiently handling incoming telephone calls regarding our products. Calls may include but are not limited to general inquiries, product troubleshooting, sales orders, availability, warranty replacements, and product specifications. The representative will seek to understand consumer needs and expectations and will address them with integrity and compassion while protecting brand and company image and reputation.

• Answers phone, e-mail, and inquiries to ensure consumer satisfaction by a variety of methods within the established guidelines.
• Implements Osprey’s All Mighty Guarantee (AMG) policies with the end user.
• Process claims and returns for consumers.
• Provides product feature and benefit information to the consumer.
• Assists with the development of standard operating procedures and references them as needed to complete quality, efficient, and accurate work.
• Masters' software programs used by the Consumer Services Team.
• Is a product expert and knows Legacy, current and upcoming products, and their feature differences.
• Communicates with consistency and clarity with internal and external customers.

Skills needed to be successful in this role:

• Consumer Goods Service experience. 
• Experience with Bluetooth, App, and Wi-Fi connectivity devices.
• Working knowledge of Microsoft Office applications (Word, Excel, Project, Power Point). 
• Customer Relations Management systems, and e-commerce platforms.
• Ability to sit for extended periods of time. 
• Ability to take 12+ calls per hour.
• Excellent interpersonal skills.
• Ability to understand and follow oral and written instructions.

Minimum Qualifications:

• High School diploma or General Equivalency diploma.

• 2+ years in customer service.

• Authorized to work in the United States on a full-time basis.

In Colorado, the standard base pay range for this role is $14.49 - $22.00 hourly. This base pay range is specific to Colorado and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees.

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

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For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer.  We are committed to fostering a diverse and inclusive workplace where all employees can thrive.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We will provide individuals with disabilities with reasonable accommodations to participate in the job application process.  To request an accommodation, please contact Human Resources at (915) 225-8000. 

Founded in 1968, Helen of Troy is a leading global consumer products company with operations across North America, South America, Europe, and Asia.  Our portfolio includes trusted brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank among the top brands in their consumer goods categories.

We grow and strengthen our brands through innovation, operational excellence, and a collaborative culture focused on delivering exceptional products and experiences for consumers worldwide.

The above statements are intended to describe the general nature and level of work performed and are not intended to be an exhaustive list of responsibilities.

Management reserves the right to modify the duties and responsibilities of the position at any time.