Tesla

Makes electric cars, robotaxis and grid batteries

Virtual Body Repair Estimator

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeOakleigh South, AustraliaNo salary listed

About the Job

Requirements

At least 2 years of automotive or body repair estimation experience.
Strong knowledge of Australia and New Zealand automotive repair standards, insurer procedures, and collision workflows.
Proficiency in Dealer Management Systems, Microsoft Outlook and Office, and digital tools.
Ability to communicate verbally and in writing for remote collaboration.
Ability to handle multiple priorities, organise workloads, meet deadlines, and solve problems independently.
Attention to detail and customer service focus.
Ability to build cooperative relationships with teams, insurers, and the public.
Relevant qualifications such as Panel Beating, Spray Painting, or Motor Mechanic qualifications.

Responsibilities

Generate accurate body repair estimates using Dealer Management Systems, following Tesla-specific procedures and targeting 8–10 estimates per day.
Document damages with photos and draft or order replacement parts from Tesla warehouses.
Communicate with insurance partners to submit claims, process supplementary estimates within 30 minutes, and secure approvals.
Respond to emails, SMS messages, missed calls, and customer inquiries within 30 minutes.
Collaborate remotely with Australia and New Zealand teams to handle state-specific variances, insurer protocols, and third-party assessments, while recording data accurately in Dealer Management Systems.
Adapt to fortnightly site rotations, manage high-volume queues, and contribute to team key performance indicators by optimising productivity and efficiency.

Desired Qualifications

Experience with application programming interface integrations, insurer upload platforms, or artificial intelligence-driven estimation tools.
Willingness to cross-train in management roles for career advancement and adaptability to high-volume demands or shifting priorities.

Category	Vehicle Service
Location	Oakleigh South
Requisition ID	287148
Type	Full-time

Job Description

<div class="MSWordContent"><p>Are you a detail-oriented estimator with a passion for cutting-edge automotive tech? Tesla is seeking experienced Body Repair Estimators to join our innovative Virtual Body Repair Estimation Team in Australia and New Zealand. This virtual team will be managing 5 major sites across Australia and New Zealand, with the role requiring onsite work from our centralised hub in Oakleigh South, VIC. In this position, you'll deliver lightning-fast, accurate damage assessments, collaborate virtually with on-site teams and insurers, and ensure Tesla owners get back on the road with world-class service. Work with advanced EV technology, SI-driven tools, and a forward-thinking team that's redefining collision repairs. If you're excited about sustainable mobility and thrive in a high-impact, virtual environment, this is your opportunity to drive real change. Be part of Tesla's mission to accelerate the world's transition to sustainable energy—apply today and electrify your career! </div>

Job Responsibilities

Generate accurate body repair estimates using Dealer Management Systems, following Tesla-specific procedures and targeting 8-10 estimates per day.
Document damages with photos, draft/order replacement parts from Tesla warehouses.
Communicate proactively with insurance partners to submit claims, process supplementary estimates within 30 minutes, and secure approvals.
Respond to emails, SMS, missed calls, and customer inquiries in under 30 minutes.
Collaborate remotely with ANZ teams to handle state-specific variances, insurer protocols, and third-party assessments, while recording all data accurately in Dealer Management Systems.
Adapt to fortnightly site rotations, manage high-volume queues, and contribute to team KPIs by optimising productivity and efficiency.

Job Requirements

2-3+ years of automotive/body repair estimation experience; relevant certifications (e.g., Panel Beating, Spray Painting, or Motor Mechanic qualifications).
Strong knowledge of ANZ automotive repair standards, insurer procedures, and collision workflows.
Proficiency in Dealer Management Systems, Microsoft Outlook/Office, and digital tools; excellent verbal/written communication for remote collaboration.
Adaptable, self-motivated, and results-driven, with the ability to handle multiple priorities, organise workloads, meet deadlines, and solve problems independently.
Keen attention to detail, customer service focus, and passion for innovative technologies.
Proven ability to build cooperative relationships with teams, insurers, and the public.
Preferred Qualifications:
Experience with API integrations, insurer upload platforms, or AI-driven estimation tools.
Willingness to cross-train in management roles for career advancement and adaptability to high-volume demands or shifting priorities.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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