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moomoo

Global investing platform offering data tools

Institutional Account Services Specialist

Sales & TradingConfirmed live in the last 24 hours
Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Finance, Business, Economics, Accounting, or a related discipline is required.
  • At least 5 years of relevant experience in brokerage operations, securities, wealth management, investment banking, or financial services is required.
  • Strong understanding of brokerage account lifecycle and securities operations is required.
  • Familiarity with KYC/AML requirements and financial-services regulatory frameworks is required.
  • Strong attention to detail and ability to manage multiple priorities are required.
  • Strong analytical, problem-solving, and organisational skills are required.
  • Excellent written and verbal communication skills are required.

Responsibilities

  • Manage end-to-end servicing of client brokerage accounts, including account opening, maintenance, amendments, transfers, and closures.
  • Serve as a primary point of contact for account-related enquiries and service requests.
  • Coordinate client onboarding and ensure all required documentation is complete and properly maintained.
  • Handle client requests relating to account information, statements, confirmations, fees, settlements, and account administration.
  • Build working relationships with clients and internal stakeholders.
  • Resolve client issues promptly and escalate complex matters where appropriate.
  • Ensure account servicing activities comply with applicable regulatory requirements, internal policies, and procedures.
  • Support KYC/AML, client due diligence, periodic reviews, and account documentation requirements.
  • Identify and escalate potential operational, compliance, or client risks.
  • Maintain appropriate records and documentation for audit and regulatory purposes.
  • Work with Compliance and Onboarding teams on account-related reviews and remediation.
  • Assist with source-of-wealth write-ups of clients where applicable.
  • Establish service standards and monitor turnaround times and quality.
  • Identify opportunities to improve workflows, controls, and client service processes.
  • Develop and maintain standard operating procedures and process documentation.
  • Provide management with regular reporting on account volumes, service levels, outstanding issues, and operational risks.

Desired Qualifications

  • Mandarin proficiency is a plus.

About the Company

moomoo

Global investing platform offering data tools

Moomoo is a global investing platform that provides stocks, ETFs, options, and crypto with real-time market data and a set of trading tools. It helps users make informed decisions by offering features like real-time quotes, technical analysis tools, and in-depth order book data all in one place. Its products are designed to be easy for beginners while powerful enough for experienced traders, combining accessible data with advanced analytics to support a wide range of investment strategies. Compared to other platforms, moomoo stands out by offering a broad mix of assets across markets and a comprehensive toolkit in one place, focusing on both user-friendliness and depth of analysis. The company’s goal is to help global investors grow their financial potential over time, empowering people at all levels of experience to pursue their investment journey.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Palo Alto, CA
Founded
2018

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