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Rocket Lab Corporation

Builds rockets, satellites and space components

Senior IT Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeAlbuquerque, NM, USANo salary listed

About the Job

Requirements

  • At least 4 years of experience in IT support and a high school diploma or GED equivalent.
  • Operational experience with most of the listed areas and proficiency in at least two: Windows or Linux desktop operating systems, including imaging, maintenance, and troubleshooting; PC hardware, including desktop PC assembly, disassembly, and troubleshooting; networking infrastructure and basic TCP/IP/DNS troubleshooting; a scripting language; Active Directory and Group Policy.
  • Experience participating in and supporting a medium-to-complex, end-to-end IT project across requirements gathering, planning, implementation, testing, stakeholder coordination, and ongoing operational support.
  • Familiarity with common AI platforms, including writing effective prompts, evaluating AI-generated outputs, and identifying opportunities to use AI to improve service delivery and operational efficiency.

Responsibilities

  • Carry out day-to-day functions required to efficiently deliver IT services.
  • Track and update support desk incident, request, problem, change, and project tickets, along with related documentation.
  • Build strong relationships and serve as the subject matter expert for IT Support.
  • Provide instruction, guidance, technical support, and documentation to different teams.
  • Support Launch and Mission Operation during launch periods.
  • Work various shifts as needed, including evenings and weekends, and participate in an on-call rotation as needed.
  • Occasional domestic travel may be required.
  • The position may require prolonged periods of sitting, standing, walking, and computer work, with occasional exposure to moderate levels of noise, dust, and fumes in production areas.

Desired Qualifications

  • Certifications in ITIL or CompTIA++.
  • Experience with cloud-based technologies such as Azure, AWS, and O365.
  • Familiarity with virtualization technologies and public/private cloud environments.
  • Experience with Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) tools such as Ansible and Terraform.
  • Experience in fast-paced, high-tech industries such as semiconductors or aerospace, supporting engineers, labs, manufacturing, and critical operations such as mission control, launch, and test operations.

About the Company

Rocket Lab Corporation

Builds rockets, satellites and space components

Rocket Lab builds and launches rockets, designs satellites and sells spacecraft components for commercial operators, governments and defense customers. Its Electron rocket carries small satellites on dedicated missions, while its Space Systems business supplies complete spacecraft and the hardware and software needed to operate them. Customers pay for launch services, satellite development, component sales and mission support, giving the group business beyond sending its own rockets into space. The company is developing Neutron, a larger reusable rocket intended for constellation deployment and other heavier missions. Rocket Lab's operating business began in 2006 and the group is headquartered in Long Beach, California.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Long Beach, CA
Founded
2006

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