Host/Hostess

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Host/Hostess PT to join our Pier Sixty-Six Resort team! Focusing on our new high-end bar, located on the top floor of our iconic tower. This high-volume requires a passion for craft cocktails and live entertainment. The new hot spot in Fort Lauderdale will offer luxury products and service, in a dynamic environment. 

Reporting to the outlet General Manager the restaurant Hoste, you will support and provide excellent service at our prestige tower cocktail lounge, located on the top level of our iconic resort. This high-volume requires a passion for personalized service and guest engagement. The new hot spot in Fort Lauderdale will offer luxury products and service, in a dynamic environment.

Responsibilities

• Warmly greet guests upon arrival at the cocktail lounge, providing a personalized and hospitable welcome.
• Assist guests with seating arrangements, considering their preferences and group size, to ensure a comfortable and enjoyable experience.
• Manage the waitlist during peak hours, providing accurate wait time estimates and keeping guests informed of their status.
• Maintain a tidy and organized hostess station, including menus, reservation books, and seating charts, to facilitate smooth operations.
• Communicate effectively with servers and bartenders to coordinate seating assignments and ensure timely service for guests.
• Monitor the flow of guests in the lounge, anticipating and addressing any potential service issues or guest concerns.
• Assist with answering phone calls, taking reservations, and providing information about the cocktail lounge and resort amenities.
• Uphold the resort's standards of professionalism, courtesy, and hospitality at all times while interacting with guests and colleagues.
• Collaborate with other departments, such as food and beverage and guest services, to enhance the overall guest experience.
• Oversee guest inquiries, complaints, or special requests with professionalism and efficiency.
• Adhere to departmental policies and procedures.
• Effectively communicate with peers, management, line, and front-of-the-house employees
• Practice effective listening: (seek to understand)
• Perform related duties as required.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Adhere to proper grooming, dress and uniform standards as set forth by Resort policy.
• Be courteous to all guests and coworkers.
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
• Maintain complete knowledge of all outlet offerings.

• Perform any additional duties and responsibilities as assigned by the Supervisor or Management to support departmental operations and maintain exceptional guest service standards.

   

Qualifications

• Energetic, enthusiastic, and motivated individual
• Must be able to speak, comprehend, read, and write English.
• Must have effective communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods of time.

Experience, Education, & Licensure

• High School Diploma or GED recommended.
• Some College experience or Degree recommended.
• Minimum of one year Host or related experience required.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift while greeting and assisting guests.
• Ability to frequently bend, reach, stoop, stretch, and perform movements necessary to assist guests and complete seating and hosting duties.
• Ability to lift and carry menus, reservation books, supplies, small packages, and other items weighing up to 15 pounds.
• Ability to move throughout the restaurant, host stand, lobby, and designated guest areas to escort guests and coordinate seating arrangements.
• Ability to safely maneuver through dining areas while guests and service Team Members are moving throughout the restaurant.
• Ability to operate computers, tablets, telephones, reservation systems, and point-of-sale equipment for extended periods.
• Ability to perform repetitive hand and finger movements associated with typing, handling menus, managing reservations, and operating electronic devices.
• Ability to maintain visual attention to reservation systems, seating charts, guest information, and dining room activity.
• Ability to hear and communicate clearly with guests and Team Members in a busy restaurant environment.
• Ability to maintain balance and coordination while escorting guests and navigating dining areas.
• Ability to remain alert, attentive, and professional during extended shifts, including evenings, weekends, and holidays.
• Ability to work in varying environmental conditions, including indoor and outdoor dining areas.
• Ability to maintain a polished and professional appearance and demeanor while performing guest-facing responsibilities.

As a valued member of the CoralTree team, you will receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort