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Zalando

Online fashion retail marketplace and logistics

IT Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeLahr, Germany

About the Job

Requirements

  • Completed vocational training in an IT field, such as systems administrator, network administrator, IT specialist, or IT administrator.
  • Initial professional experience in systems administration, particularly in infrastructure, is desirable.
  • Take full responsibility for assigned tasks and proactively contribute ideas to improve support procedures, documentation processes, knowledge transfer, and IT structures.
  • Be able to work in interdisciplinary teams in a two-shift system.
  • Good written and spoken German and English skills; German proficiency must be at least C1.

Responsibilities

  • Maintain and troubleshoot the on-site IT infrastructure and serve as the first point of contact on site.
  • Provide practical first- and second-level support across the IT environment, including Windows, Linux, Android, and Apple devices, as well as network and server systems.
  • Ensure the stability and availability of systems supporting logistics operations.
  • Contribute to shaping IT structures at the site and support the site's development.
  • Work with on-site colleagues to achieve operational goals and continuously optimize processes.

About the Company

Zalando

Online fashion retail marketplace and logistics

Zalando operates as a European online marketplace for fashion and lifestyle items, selling clothing, shoes, and accessories directly to consumers and earning commissions from third-party sellers (plus Zalando Plus). Shoppers use its website or app to browse brands, and Zalando handles order processing and logistics, offering free delivery and free returns along with personalized recommendations and optional faster shipping for Plus members. It differentiates itself by combining direct sales with a large marketplace across 25 European markets, delivering a wide product range with strong logistics and a seamless shopping experience. Its goal is to remain a leading European online fashion retailer by connecting customers with many brands and improving convenience and services through technology and premium options.

Company size
10,001+
Company stage
IPO
Headquarters
Berlin, Germany
Founded
2008

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