Associate Manager of Operations

About Uber Freight & the Role

At Uber Freight, we are transforming the world's supply chains through innovation, reliability, and operational excellence. We are looking for an Associate Manager, Operations to lead the day-to-day execution and performance of our dedicated account operations team at our Center of Excellence in Rogers, Arkansas.

In this role, you will own the tactical playbook, drive continuous improvement, and manage a team of dedicated Logistics Specialists. Success requires strong leadership, problem-solving, self-governance, and a passion for customer relationship management. You will collaborate closely with internal operations teams (including 3PL partners, Accounts Payable, OS&D, and our Dray team), dedicated carrier managers, and key client stakeholders to ensure service excellence and operational efficiency.

This position is hybrid (2 days remote, 3 days in-office) and based in Rogers, Arkansas, with standard business hours (7:30 AM – 4:30/5:00 PM). Please note: During peak surge seasons, higher volumes require longer days and occasional weekend or after-hours support.

What You Will Do

• Lead the daily execution of transportation operations for the dedicated account, running the tactical playbook daily and remaining self-sufficient.
• Ensure key operational activities—including load coverage, 95% on-time service, dray team load building, and delivery updates—are completed accurately and on time.
• Monitor team performance and hold team members accountable for service expectations, operational execution, and company policies.
• Train, coach, and develop your team through regular 1:1s, performance reviews, mentoring, and ongoing feedback while actively encouraging team morale.
• Maintain strong relationships with client stakeholders, dedicated carrier managers, 3PL teams, and internal partners through proactive communication and issue resolution (being an over-communicator).
• Proactively identify, communicate, and resolve issues related to service, process execution, customer satisfaction, and operational performance.
• Review payment processing and collaborate with Accounts Payable and OS&D teams to ensure timely approvals and execution.
• Develop, maintain, and enhance daily/weekly reporting and documentation to ensure operational processes are roadmapped, repeatable, and transparent.
• Strategically identify opportunities to reduce costs and operational waste for the customer.
• Utilize Transportation Management Systems and reporting tools—including all TMS Modules (Execution, Error Correction, Financials, Dock Scheduler), the BNSF website, Retail Link, Excel/Google Sheets, and Tableau—to support daily execution and continuous improvement initiatives.

Basic Qualifications

• High school diploma or equivalent.
• 4+ years of relevant transportation, logistics, or supply chain experience.
• 2+ years of leadership experience.
• Proficiency with Transportation Management Systems (TMS).
• Proficiency in Microsoft Office Suite and Google Workspace applications.
• Proficiency in data manipulation and reporting tools, including comfort extracting and organizing data in Excel, Google Sheets, or Tableau.
• Strong self-motivation with exceptional organization, time management, and self-governance skills.

Preferred Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 5+ years of relevant transportation, logistics, or supply chain experience.
• 3+ years of leadership experience.
• Previous experience supporting large-scale CPG manufacturing supply chains.
• Familiarity across major transportation modalities (Intermodal, Truckload, LTL, and Rail), plus Dock Scheduler.
• Strong data mining and analytical experience, including data extraction, modeling, and visualization using tools such as Tableau, Excel, and Google Sheets.
• Demonstrated strengths in analytical problem-solving, process optimization, and customer relationship management.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.