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AB InBev

Brews, markets, and distributes beverages globally

Agent - Customer Service

Customer SupportUpdated on Nov 13
Full-timeMontreal, QC, Canada

About the Job

Requirements

  • A college diploma or relevant experience in customer service or retail sales.
  • Excellent communication skills in French and English, including mastery of telephone protocol.
  • A welcoming, empathetic, solutions-oriented approach.
  • Initiative, organizational skills, and attention to detail.
  • Proficiency in the Windows environment and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

  • Respond to telephone calls and service tickets through the BEES CARE platform while meeting established service standards.
  • Work closely with distribution and sales teams to support customer requests effectively.
  • Perform administrative tasks, including correcting invoices, tracking deliveries, supporting the internal application, guiding and educating customers on processes, and managing the loyalty program.
  • Provide coverage for digital customers who are not supported by a field sales representative.
  • Participate actively in team meetings and contribute to continuous service improvement.
  • Provide occasional reception support at the head office during absences or vacations.

Desired Qualifications

  • Knowledge of the SAP program.

About the Company

AB InBev

Brews, markets, and distributes beverages globally

AB InBev is a multinational brewer and beverage company with a portfolio of more than 400 beer brands, including Budweiser, Corona, Stella Artois, Leffe and Hoegaarden, plus non-alcoholic drinks. It operates breweries, packaging, and distribution across the Americas, Europe, Africa, and Asia-Pacific, producing and delivering beer and other beverages to markets around the world. Its products are created through large-scale brewing and then packaged, marketed, and distributed through its global network. The company differentiates itself through its extensive brand lineup, geographic reach, and ongoing investments in packaging, digital products, and sustainable brewing practices, including programs for agriculture, water stewardship, energy and emissions reduction, and responsible drinking. AB InBev’s goal is to lead the world’s beer and beverage categories by growing its brands responsibly, expanding distribution, and making its operations more sustainable over time.

Company size
10,001+
Company stage
IPO
Headquarters
Leuven, Belgium
Founded
1952

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