Mandarin Oriental Hotel Group
Operates luxury hotels and residences globally
Guest Service Agent
About the job
- Possess 2 years of luxury hotel experience.
- Have reading, writing, and oral proficiency in English and Italian.
- Demonstrate attention to detail, strong interpersonal skills, and a multitasking approach.
- Greet and escort guests promptly to their rooms.
- Handle the cash drawer properly as outlined in the Mandarin Oriental Hotel Group Controller's manual.
- Check the cash float at the beginning and end of each shift to ensure that the amounts are correct.
- Address special guest preferences recorded in guest history profiles.
- Stay current with hotel developments and procedures by attending daily Front Office briefings and regularly reviewing the Front Office communications board.
- Provide quality service with colleagues by responding to guest requests promptly, efficiently, and courteously during check-in, check-out, and throughout the guest experience.
- Arrange fulfillment of guest services by working with Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues.
- Communicate clearly with the Night Auditor and Accounts Department.
- Establish a good working knowledge of the Accounts Department to facilitate guest and management requests for historical data.
- Provide assistance to guests in the street lobby.
About the company
Mandarin Oriental Hotel Group operates a collection of luxury hotels, resorts, and residences around the world. Each property reflects the group’s oriental heritage and sense of place, delivering upscale accommodations and service to guests. The group’s core product is the management and operation of high-end hotels and residences; its properties typically feature refined design, premium amenities, and personalized guest experiences. The brand differentiates itself through its distinctive combination of luxury standards and oriental charm, with a focus on exceptional facilities, attentive staff, and consistent quality across locations, supported by a pipeline of new developments in desirable markets. The goal is to be widely recognized as the best global luxury hotel group by providing 21st-century luxury with oriental charm, growing through selective expansion while maximizing long-term profitability and shareholder value.
Company Size
10,001+
Company Stage
Acquired
Total Funding
$214.8M
Headquarters
Hong Kong
Founded
1963
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Simplify's Take
What believers are saying
- September 2026 brought Paul Jones back to Mandarin Oriental, Bangkok for its 150th anniversary.
- June 2026 opened Mandarin Oriental Punta Negra, Mallorca, expanding the Mediterranean footprint.
- March 2026 results showed 10% like-for-like RevPAR growth and 45 hotels worldwide.
What critics are saying
- Jardine Matheson offered to buy Mandarin Oriental's remaining 12% in 2026, ending public scrutiny.
- Hong Kong flagship renovation and Middle East conflict already cut 2026 profits and occupancy.
- Luxury rivals Four Seasons, Rosewood, and Aman keep opening stronger trophy assets in 2026.
What makes Mandarin Oriental Hotel Group unique
- Jardine Matheson ownership funds multi-year flagship renovations and disciplined expansion.
- Mandarin Oriental brands heritage assets like Bangkok, Qianmen, and Old Cataract into premium experiences.
- Its asset-light management contracts scale the brand without heavy capital intensity.
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Benefits
Health Insurance
Wellness Program
401(k) Retirement Plan
Flexible Work Hours
Professional Development Budget
Training Programs
Employee Discounts
Company Social Events
Growth & Insights and Company News
6 month growth
↑ 13%1 year growth
↑ 13%2 year growth
↑ 13%Two Azerai properties rank among Asia's top 10 Hotels. Ke Ga Bay, Vietnam, September 10, 2026 / TRAVELINDEX / Azerai Ke Ga Bay and Azerai La Residence, Hue have earned places among Asia's elite for service excellence, ranking No. 9 and No. 10 respectively in the "Top 10 Hotels for Service" category in Smart Travel Asia's Best in Travel Poll 2026. The results, drawn from votes by international frequent travelers, appear in the September edition of the 23-year-old online magazine, long regarded as an important bellwether of travel trends across the region. Among the other top winners in the category were Raffles Sentosa Singapore, Mandarin Oriental Bangkok and The Peninsula Hong Kong. Both Azerai hotels are celebrated for delivering the attentive, personalized service that defines the boutique collection founded by legendary hotelier Adrian Zecha. Guests experience warm Vietnamese hospitality through discreet service, anticipatory care and thoughtful touches that create meaningful stays - whether in the peaceful coastal setting of Ke Ga Bay or amid the cultural heritage of the former imperial capital. Azerai Ke Ga Bay, an all-suites-and-villas resort, is located a comfortable 2.5-hour drive from Ho Chi Minh City on a new highway. It sits on 4.5 hectares of lush gardens, framed to the east by Hon Ba Island with its historic lighthouse and to the west by soaring sand dunes. Azerai La Residence, Hue is centered around a 1930 colonial mansion originally built for the French Resident Superieur. Its distinctive streamline moderne art deco architecture features long horizontal lines and nautical details. "This ranking is a direct reflection of our team's genuine care and commitment to every guest," said Julian Moore, General Manager of Azerai Ke Ga Bay. "At Azerai Ke Ga Bay we strive to offer gentle luxury and personalized service that feels both effortless and heartfelt, allowing visitors to truly connect with the beauty and tranquility of our coastal home." "We are deeply honored by this recognition from Smart Travel Asia readers," added Minh Phan Trong, General Manager of Azerai La Residence, Hue. "Exceptional service is at the heart of everything we do. Our team's passion for sharing Hue's rich heritage through warm, attentive hospitality continues to define the guest experience at our historic property." This latest recognition follows earlier honors this year from Travel + Leisure, in which both Azerai properties were named among Vietnam's finest upcountry hotels (Azerai Ke Ga Bay at No. 5 and Azerai La Residence, Hue at No. 6), with Minh also recognized as one of Vietnam's top General Managers. Azerai Ke Ga Bay has also been selected as a finalist nominee in the "Best Beach Resort of the Year" in the Gourmet VIetnam Awards 2026. The Azerai brand is known for simple elegance, refined design and discreet, attentive service in places of unique beauty and cultural interest. ABOUT AZERAI Azerai is a distinctive story and brand of resorts offering guests elegance, refined design, and discreet and attentive service in places of unique beauty and cultural interest. The brand was formed by hotelier Adrian Zecha, and the name is derived from Zecha's initials and the latter part of a Persian word, caravanserai, which references the storied old inns of the Middle East.
Two luxury condos could reshape Daytona Beach Shores. By Clayton Park and Kairi Lowery, Daytona Beach News-Journal USA Today Network via Reuters Connect Updated September 8, 2026 3:56 PM Gift Article Multi-million dollar luxury condominium towers are a common sight in Florida's largest coastal cities like Miami or Tampa. In the Palm Coast, they're a rarity. That could soon change, though, as two developers are willing to spend millions of dollars in hopes of bringing more high-end clients to the Daytona Beach area. Valor Real Estate Development of Clearwater is currently working to build The Aston Martin Residences, an 18-floor luxury condominium building in collaboration with British carmaker Aston Martin, in Daytona Beach Shores. The planned 18-story, 86-unit building is expected to break ground in 2027, and offers condos ranging in price from $1.5 million to $10 million. "Florida's luxury condominium market remains remarkably strong, but today's buyers are sophisticated and increasingly selective," Moises Agami, CEO of Valor Real Estate Development, said. "They want exceptional locations, distinctive products and confidence that what they are buying will continue to be desirable over the long term." Crystal Anderson, the owner of Oceans Luxury Realty, is planning another luxury condo project down the road, the LIV condos. Construction will start on the 16-story, 74-unit building next year, and prices are expected to average $1 million for each condo. "What we're finding is that buyers really want the views and state-of-the-art amenities," said Anderson. "But in our area, you can't be so amenity-heavy that people can't afford it." Other state high-end real estate projects In South Florida, Property Markets Group (PMG) and Lion Development Group are teaming up to develop "the first music-branded residence in Miami": the Palm Tree Residences Miami. One project partners is music producer Kygo, who has worked with a number of recording artists, including Selena Gomez, Ed Sheeran and Imagine Dragons. The planned 37-story, 483-unit tower at 1018 N. Miami Ave. in downtown Miami is expected to be ready for occupancy in 2030. Prices start at $550,000. Miami-based PMG is partnering with LNDMRK Development to create "the first artist-branded residential development inspired by the work of Frida Kahlo." The influential early 20th century Mexican painter's life was the subject of the 2002 movie "Frida" starring Salma Hayek. The two-tower 244-unit Frida Kahlo Wynwood Residences in Miami's Wynwood arts district offers condos starting in the $500,000s. The project is slated for completion in 2029. Mandarin Oriental coming to West Palm Beach Toronto developer Great Gulf is partnering with Mandarin Oriental Hotel Group to create a 31-story, 87-unit luxury condo complex called Mandarin Oriental Residences, West Palm Beach. The waterfront project at 5400 N. Flagler Drive is expected to break ground in 2027 with a 2031 target completion date. Prices start at $3.5 million. Other West Palm Beach projects include Nora House, an 11-story, 117-unit complex in the city's downtown NORA district. The project is expected to break ground in 2027 with a 2029 completion target. Prices start at just under $2 million. The developers are NDT Development, Place Projects and Wheelock Street Capitol. Delray Beach-based Kolter Urban and Jupiter-based Perko Development Partners are teaming up to develop Maison d'Or, a 19-story, "ultra boutique waterfront condominium" in West Palm Beach. Each of the 39 units will offer "a highly private residential experience and sweeping water views." The project at 3705 S. Flagler Drive is expected to break ground by year's end with a late 2028 target completion date. Prices start at $5.7 million. Flagler County is also getting Ritz-Carlton condos In Flagler County, BH Group and Orlando's Unicorp National Developments are teaming up to develop The Ritz-Carlton Residences, Hammock Dunes. The planned twin-tower 12-story luxury condo project will offer 128 "private residences" on 6.8 acres of oceanfront property at 197-201 Avenue De La Mer in Palm Coast's Hammock Dunes area. The target completion date is 2027 or 2028. Prices start at $3 million. Florida's west coast home to many high-end projects, too In downtown St. Petersburg, Clearwater-based Valor plans to soon break ground on the 29-story, 164-unit Roche Bobois St. Pete Tower. The project at 344 4th St. South is slated for completion in 2029. Its features include "more than 20,000 square feet of lifestyle amenities furnished with bespoke Roche Bobois pieces," according to Valor. Roche Bobois is a French designer and manufacturer of high-end furniture. Prices for condos start at $600,000. PMG and St. Petersburg-based Feldman Equities are teaming up to develop a luxury condo project called Waldorf Astoria Residences St. Petersburg. Touted as "the city's first luxury hotel-branded residence," the 50-story tower will feature 163 units offering "a truly refined haven through the Waldorf Astoria brand's relentless commitment to personalized service." Construction is scheduled for completion in 2030. Prices start at $2.9 million. In downtown Sarasota, Kolter Urban is developing the 20-story, 117-unit 1000 Boulevard of the Arts. Touting "private resort-style amenities," the waterfront project is expected to break ground this fall with a 2028 target completion date. Prices start at $1.4 million. Ritz Carlton Residences, Sarasota Bay is a 20-story, 78-unit development nearing completion by year's end at 555 Quay Commons in downtown Sarasota. According to developer Kolter Urban, the condos will feature "Ritz-Carlton service and extensive waterfront wellness and resort-style amenities." Prices start at $3.7 million. PMG is partnering with Sarasota-based MoneyShow to develop One Park Sarasota, an 18-story, 86-unit complex under construction in downtown Sarasota. The project touts "lavish amenities and breathtaking views of Sarasota Bay, the city skyline, and unobstructed views of The Bay Park." Completion is slated for 2027. Prices start at $2.7 million. In Naples, Kolter Urban and Aventura-based BH Group are partnering to develop the six-story, 12-unit Olana Naples Residences at 1121 Gulf Shore Blvd. in the Coquina Sands neighborhood. The project featuring "estate-style" condos is expected to break ground this fall with a 2028 target completion date. The half-floor villas don't come cheap. Prices start at $30 million. Kolter Urban is also the developer of 3300 Gulf Shore, an eight-story, 51-unit condo project going up in Naples. The complex will feature a private marina with 16 boat slips, resort-style pools, a zen wellness center and a dedicated concierge for "seamless, luxury coastal living." The project is on track to be completed in late 2027. Prices start at $3.7 million. Clayton Park is a journalist for the USA TODAY Network-Florida. He covers everything from insurance, utilities and home prices to groceries, gas and auto prices as the Florida consumer pocketbook reporter. If you have news tips, please send them to [email protected]. You can get all of Florida's best content directly in your inbox each weekday by signing up for the free newsletter, Florida TODAY, at https://news-journalonline.com/newsletters. Reporting by Clayton Park and Kairi Lowery, Daytona Beach News-Journal / The Daytona Beach News-Journal USA TODAY Network via Reuters Connect This story was originally published September 8, 2026 at 3:39 PM.
Keynote speaker at The Hellenic Initiative's Accelerate Greece 2026 program in Toronto. The Hellenic Initiative has officially announced George Stroumboulis as the keynote speaker for Accelerate Greece 2026, taking place September 21-26, 2026, in Toronto, Canada. Accelerate Greece is The Hellenic Initiative's flagship startup acceleration program, designed to support Greece's most promising technology companies as they prepare to scale internationally. Each year, a select group of founders is chosen to participate in an immersive week of mentorship, executive workshops, investor introductions, and strategic networking with leading entrepreneurs, venture capital firms, angel investors, and industry experts from across North America. George Stroumboulis will share insights from building Ideoli Group into a multinational lighting solutions provider operating across more than 30 countries. Throughout his entrepreneurial journey, he has built businesses spanning Europe and North America, successfully co-founded and exited an LED technology company that later became publicly traded, and has helped establish Ideoli as a trusted global partner to internationally recognized brands including Tesla, Microsoft, Aston Martin, Mandarin Oriental, and Hilton. His keynote will focus on building businesses beyond borders, developing meaningful international relationships, navigating the realities of global expansion, and embracing resilience when entrepreneurship doesn't go according to plan. Drawing from decades of firsthand experience, George will share practical lessons on scaling internationally, earning trust across cultures, and creating long-term business success through relationships rather than transactions. "The greatest investment we can make in Greece isn't in buildings or infrastructure - it's in the entrepreneurs bold enough to build its future." - George Stroumboulis As part of the program, participating companies will receive mentorship from experienced founders and industry leaders while gaining exclusive access to the Elevate Festival, one of Canada's leading innovation and technology conferences. Founders will participate in investor meetings, pitch coaching, networking events, startup showcases, and curated introductions designed to accelerate their global growth. Accelerate Greece continues to play an important role in strengthening the connection between Greece's entrepreneurial ecosystem and the North American investment community, helping innovative founders expand internationally while showcasing the next generation of Greek entrepreneurship. Welcome Reception Event Details: Convivium Dining Community Monday, September 21, 2026 6:00 pm - 9:30 pm Dress Code: Business casual About The Hellenic Initiative Canada. The Hellenic Initiative Canada (THI Canada) is a national charitable organization dedicated to investing in the future of Greece through entrepreneurship, economic development, and social impact. As part of the global Hellenic Initiative network, THI Canada brings together business leaders, philanthropists, and members of the Greek diaspora to support initiatives that create lasting opportunities for Greece's next generation. By fostering innovation, supporting startups, and strengthening connections between Greece and North America, The Hellenic Initiative Canada helps entrepreneurs access mentorship, funding, strategic partnerships, and international networks that enable them to compete on a global stage. About Accelerate Greece. Accelerate Greece is The Hellenic Initiative Canada's flagship startup acceleration program, created to help Greece's most promising technology startups and scale-ups expand internationally. Held annually in Toronto, the week-long program provides an immersive experience featuring executive education, mentorship from experienced founders and industry experts, investor introductions, networking opportunities, and practical workshops covering topics such as fundraising, intellectual property, pricing, legal considerations, financial management, and global scaling. Participants also receive exclusive access to the Elevate Festival, where they engage directly with venture capital firms, angel investors, corporate innovators, and startup leaders from across Canada and the United States. Through world-class mentorship and meaningful cross-border connections, Accelerate Greece empowers Greek entrepreneurs to build globally competitive companies while strengthening the innovation bridge between Greece and North America. Invigorate your business podcast. Other press features. September 8, 2026
Mandarin Oriental Bangkok announces the appointment of Paul Jones as new General Manager. Posted On September 8, 2026 CPP-LUXURY Paul Jones began his career in Asia with the Mandarin Oriental in 2005 as Director of Operations at Mandarin Oriental, Bangkok. He was promoted to General Manager of Mandarin Oriental, Singapore in 2008, where he oversaw the success of several renovations, and then to Mandarin Oriental, Taipei upon its opening in 2012 In 2016, Paul joined Mandarin Oriental, Tokyo as General Manager. In 2016, Paul joined Mandarin Oriental, Tokyo as General Manager, where he led the team to new successes, including receiving numerous awards. Among them, being ranked in Conde Nast Traveller US and UK's "Gold List", winning the "Trip Advisor - Traveller's Choice Award 2020" for the best hotel in Japan, and obtaining the Forbes Travel Guide's five stars for the ninth consecutive year in 2023.
Mandarin Oriental invites guests to experience two cities in one trip. Sep 4, 2026 (C) Mandarin Oriental and Tradewind Aviation Mandarin Oriental, Boston and Mandarin Oriental, New York recently introduced the Harbour to Harbour experience, a curated, two-city journey showcasing the distinct character of two of America's most celebrated destinations. Through Oct. 15, the offer combines accommodations at either hotel with an exclusive 10 percent savings on private charter travel through Tradewind Aviation. "Harbour to Harbour reflects our commitment to creating distinctive experiences that extend beyond our hotels," said Marcel Thoma, general manager, Mandarin Oriental, New York, and area vice president, Operations. "Together with Tradewind Aviation, we've created a seamless way for guests to discover the unique character of both Boston and New York in a single journey." The experience highlights local experiences and recommendations curated by each property. A key aspect of the partnership is Mandarin Oriental's partnership with Tradewind Aviation, offering guests exclusive savings on private charter flights between Boston and New York. Recommended airports include Laurence G. Hanscom Field in Bedford, Massachusetts, and the Million Air private terminal at Westchester County Airport. Prior, guests enjoy dedicated private terminals, expedited boarding and personalized service while avoiding commercial travel to allow more time to experience each destination. Located in Boston's Back Bay, Mandarin Oriental, Boston provides convenient access to city experiences like the Freedom Trail and Boston Harbor. The residential-style accommodations are complemented by intuitive service, wellness offerings and dining at Ramsay's Kitchen. Overlooking Central Park from Columbus Circle, Mandarin Oriental, New York pairs breathtaking views with wellness and dining experiences. 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