Lead ServiceNow Developer
SITA
Lead ServiceNow Developer
SITA
Global travel IT solutions for airlines
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM:
We are looking for an experienced Lead ServiceNow Developer to join our team and drive the development, configuration, implementation, integration, and support of ServiceNow solutions across the organization.
This role is ideal for a hands-on ServiceNow professional with strong technical expertise who enjoys working closely with business stakeholders to deliver scalable and innovative solutions. While strategic platform ownership and architecture responsibilities are not the primary focus of this role, we are seeking candidates with practical experience in Customer Service Management (CSM) and Sales & Order Management (SOM), particularly in enterprise environments.
The successful candidate will possess strong development skills, a proactive mindset, and the ability to translate business requirements into high-quality technical solutions. You will collaborate with cross-functional teams, support platform enhancements, and contribute to the continuous improvement of ServiceNow services and capabilities.
WHAT YOU’LL DO
Work closely with internal and external stakeholders to understand business requirements and translate them into scalable ServiceNow solutions.
Gather, analyze, and document functional, technical, and process requirements.
Design, develop, configure, customize, and maintain ServiceNow applications and workflows.
Deliver technical consulting and software development services across the ServiceNow platform, including enhancements, new functionality, and ongoing support.
Lead development and configuration activities for Customer Service Management (CSM) and Sales & Order Management (SOM) solutions.
Participate in the implementation, enhancement, optimization, and support of ServiceNow CSM and SOM modules within enterprise environments.
Build and maintain integrations between ServiceNow and external systems using REST APIs, SOAP APIs, Integration Hub, and other integration technologies.
Develop and support custom applications, workflows, automations, and business rules using ServiceNow best practices.
Configure and customize forms, workflows, UI policies, UI actions, business rules, catalogs, service portals, and related platform components.
Perform platform maintenance activities, including incident resolution, defect management, performance optimization, upgrades, patches, and user administration.
Support ServiceNow release planning and testing activities, ensuring new features and updates are effectively evaluated and implemented.
Ensure consistency across Development, QA, and Production environments.
Create and maintain technical documentation, testing artifacts, and operational procedures.
Support end users through troubleshooting, training sessions, demonstrations, and knowledge transfer activities.
Identify opportunities for process improvement and recommend innovative ServiceNow solutions that enhance business performance and customer experience.
ABOUT YOUR SKILLS:
Experience & Certifications
Required Skills
Nice to Have
WHAT WE OFFER
We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡Flex Week: Work from home up to 2 days/week (depending on your team’s needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex Location: Take up to 30 days a year to work from any location in the world.
🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.
🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process
SITA provides IT and communications solutions for the air transport industry, serving airlines and airports worldwide. Its products cover areas such as passenger check-in, flight operations messaging, baggage tracking, and airport-to-airline communications, all delivered through a global network of integrated software systems and services. The company connects airlines, airports, ground handlers, and other partners to enable smooth travel operations and better customer experiences. What sets SITA apart is its long history (nearly a century) and its deep, industry-wide reach; it focuses on interoperability and end-to-end integration across the entire air transport ecosystem, backed by partnerships and a shared infrastructure rather than standalone products. The company’s goal is to keep building connections that unite the fragmented aviation industry and to deliver better solutions that streamline operations and improve the travel experience for customers.
Explore more opportunities at SITA