Guest Service Supervisor

Job Location:

Anantara Lawana Koh Samui Resort



Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Job Description

The Guest Service Supervisor position is required to strengthen Front Office operations and ensure consistent delivery of service standards. The role will supervise daily Guest Service Agent operations, handle guest concerns and service recovery, support smooth shift management, and assist the Front Office management team in coaching associates, improving operational efficiency, and enhancing overall guest satisfaction.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field
• Minimum 2 years of experience in Front Office, Guest Services, or a similar role within the hospitality industry
• Previous supervisory experience is preferred
• Strong communication and interpersonal skills
• Good problem-solving and guest complaint handling abilities
• Experience with Front Office systems and hotel management software
• Good command of English, both written and spoken
• Ability to lead, coach, and motivate team members
• Service-oriented with a positive attitude and professional appearance
 

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