OSU Physicians

Multi-specialty faculty practice group for a health system

Lead Medical Assistant - Family Practice Services

Clinical Support & Patient AdministrationUpdated on Nov 6

Full-timeColumbus, OH, USA$22.09 - $33.13 /hrIn-person

About the Job

Requirements

Internal candidates must have certification and two years of tenure with OSUP, including one year in a Senior role; alternatively, they must have two years of tenure with OSUP, including one year in a Senior role, and at least seven years of prior Medical Assistant experience, which may include internal or external experience.
External candidates must have two years of certification or seven years of overall Medical Assistant experience.
Candidates must meet all Medical Assistant knowledge, skills, and abilities requirements.
Candidates must be able to motivate, direct, and retain Medical Assistants.
Candidates must have leadership, training, and communication skills.

Responsibilities

Assist management with the day-to-day operations of clinic operations relating to the medical support role and patient care.
Demonstrate strong clinical skills and expertise with relevant systems and processes.
Model, train, and promote high-functioning clinical support staff across experience levels.
Lead the day-to-day work and productivity of patient care staff.
Advise and assist staff in resolving patient or customer concerns and addressing clinic operations issues.
Perform routine specialized medical procedures according to established clinical protocol.
Serve as a clinical preceptor to enhance training and address staff skill deficiencies.
Assist management with scheduling, daily work assignments, hiring, training, employee engagement, performance management, identifying service or operational improvements, and reinforcing management expectations.
Promote the organization’s high-quality, compassionate patient care.

Desired Qualifications

Prior experience in a preceptor designation is preferred.
Current Basic Life Support certification is preferred.
Experience with electronic medical records is preferred.
Medical Assistant certification is preferred.

Overview

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Responsibilities

Purpose: The Lead Medical Assistant (MA) will be instrumental in assisting management in the day to day operations of the clinic operation as it pertains to the medical support role and patient care. This position will demonstrate strong clinical skills and expertise of all relevant systems and processes. They will be expected to model, train, and promote high functioning clinical support staff from all experience levels.

Knowledge, Skills and Abilities:• Meets all Medical Assistant KSA’s• Fosters an environment of camaraderie and teamwork• Ability to motivate, direct and retain Medical Assistants• Possesses excellent leadership, training and communication skills.• Promote the organization’s high quality, compassionate care of patients

Duties and Responsibilities:

• Successfully performs the responsibilities of a Senior Medical Assistant.• Leads the day to day work and productivity of patient care staff.• Advise and assist staff on problem solving patient/customer concerns; as well as address issues associated with clinic operations.• Performs specialized medical procedures of a routine nature, as dictated by established clinical protocol.• Serves as clinical preceptor to enhance training and improve any skill deficiency amongst staff.• Aids management in a variety of areas such as but not limited to scheduling, daily work assignments, hiring, training, employee engagement, performance management, identifying areas for service or operational improvement, and reinforcing established expectations from management, and scheduling.

Qualifications

Internal Candidates

Certification AND 2 years of tenure with OSUP, with one year being in a Senior role OR
2 Years of tenure with OSUP, with one year being in a Senior role AND
A minimum of 7 years prior MA experience, may be inclusive of internal or external experience

External Candidates

2 years Certification or 7 years of Medical Assistant Overall experience
Prior experience working in a preceptor designation preferred.

Preferences: Current BLS Certification. Experience with EMR. Medical Assistant Certification.

Pay Range

USD $22.09 - USD $33.13 /Hr.

Compensation: 22.09 to 33.13 (USD)

About the Company

OSU Physicians

Multi-specialty faculty practice group for a health system

OSU Physicians, formally Ohio State University Physicians, Inc., is a multi-specialty medical group that manages the outpatient faculty practices of The Ohio State University Wexner Medical Center and delivers primary and specialty care across central Ohio. It runs the clinical operations behind these practices at more than 100 outpatient facilities, and its OSUP Community Medical Group provides family medicine, internal medicine, and related services. Beyond patient care, the group supplies administrative infrastructure for its physician practices, handling billing, compliance, credentialing, HR, and managed care administration. What sets it apart is its role as the practice-management backbone of an academic health system, aligning institutional and departmental resources with faculty physicians. The goal is to deliver high-quality, patient-focused outpatient care while keeping the medical center's faculty practices running.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Columbus, OH
Founded: 1995

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