Associate Store Manager
Knix
Associate Store Manager
Knix
Direct-to-consumer leakproof intimate apparel
Salary Range: 63200 to 70200 (Currency: CAD) (Pay period: per-year-salary)
As an Associate Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming, confidence-building experience from the fitting room to the sales floor. You are the performance driving force of your location. You don't just manage a store; you own the business, driving high-stakes results through a relentless focus on KPIs and a culture of radical accountability.
Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay increases.
Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions
Family - A Parental Leave Top-Up Program up to 80% of your salary
Savings and Retirement: Company GRSP Program that matches up to (3%) of your pay
Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
Product Discount - Generous employee discounts that offer up to 50% on your favourite Knix products
Career Advancement - Monthly, quarterly, and semi-annual awards and recognition and the opportunity to advance in your career - We are growing FAST
You are a collaborative leader who thrives acting as the right hand to a Store Manager.
You have a pulse on what Knix customers want and know how to attract, engage, and delight them throughout the client experience.
You thrive in a dynamic environment, bringing strong critical thinking skills to quickly assess situations and make informed decisions on the sales floor.
You understand what we all experience in fitting rooms and are a natural at making others feel comfortable.
You have business acumen to support critical thinking, a bias for action when decision-making, and an entrepreneurial mindset when problem-solving.
You’re a people-first leader who empowers + engages their team to drive business results.
You’re passionate about our customers and inspired by Knix and our mission.
Sales & Floor Leadership: Proactively drive sales volume by acting as the primary floor leader. Model best-in-class selling behaviors and provide real-time coaching to Assistant Managers and Associates to maximize sales and balance service.
KPI Management: Partner with the Store Manager to analyze business trends. Take ownership of specific KPIs (e.g., Conversion, UPT), creating action plans to influence them and pivoting floor coverage based on business needs.
Operational Excellence: Lead the "back of house" and operational standards, including training the team on cycle counting, inventory management best practices, shipment processing, and loss prevention to ensure stock accuracy.
Visual Merchandising: Ensure team members maintain the visual standards of the store at all times; assist in floor sets and merchandising updates to create a world-class shopping experience.
Marketing & Events: Execute on-the-ground logistics for special events and community building initiatives, utilizing marketing collateral to drive traffic and engagement.
Talent Development: Partner with the Store Manager on recruitment, hiring, and retention strategies. Take a lead role in the orientation and onboarding of new hires to ensure a memorable employee experience.
Strategic Support: Support with the openings and operations of future stores and pop-ups for Knix as needed. Deputize for the Store Manager in their absence, assuming full accountability for store operations and team performance.
Previous experience in a retail management role (Assistant Manager level or higher) leading a team in a high-volume environment.
Proven ability to coach and develop layers of leadership (mentoring Assistant Managers or Supervisors is a plus).
Demonstrated experience in driving specific KPIs and understanding how operational efficiency impacts the bottom line.
The ability to problem solve and exercise appropriate decision-making to produce optimal results in a fast-paced setting.
Experience planning + executing community events both in-store and out-of-store is an asset.
Open availability to ensure business needs are met including evenings, weekends, and holidays.
Knix creates functional intimate apparel and sells it directly to consumers, prioritizing comfort and practicality. Its flagship leakproof underwear uses a multi-layer, moisture-wicking, absorbent gusset to address menstruation and incontinence. The product lineup includes wireless bras, shapewear, activewear, swimwear, loungewear, and Kt by Knix for teens, sold via DTC, physical stores, and Amazon. In 2022, Essity bought 80% of Knix for about $400 million, and the goal is to provide reliable, reusable leakage solutions while growing the brand across North America.
Explore more opportunities at Knix