Operations Specialist
About the job
- A bachelor's degree in Business Administration, Finance, or a similar field is required.
- Applicants should have 0–2 years of professional experience; fresh graduates are welcome.
- Strong written and verbal communication skills are required.
- Strong interpersonal skills and the ability to collaborate and work independently are required.
- Attention to detail, methodical work habits, organization, and a process-oriented approach are required.
- Ability to work effectively in fast-paced, high-pressure environments is required.
- Proficiency with Microsoft Office, especially Excel, and CRM tools such as HubSpot is required.
- Ability to work the night shift, 8pm–5am Pakistan time / 8am–5pm PST, is required.
- Applicants must be based in Lahore and able to work onsite in the office.
- Process new insurance applications, renewals, cancellations, and premium payments.
- Conduct fact-finding to generate and follow up on insurance quotations and endorsements.
- Maintain and update client records accurately in the database.
- Call customers and insurance carriers to gather information, answer questions, and ensure timely processing.
- Perform data-entry tasks efficiently and accurately.
- Assist with internal and external audits and compliance checks.
- Resolve issues or discrepancies in documentation or company records.
- Handle customer queries and feedback professionally.
- Support the creation of operational reports and analytics for management review.
- Own the successful completion of operations projects and ensure timely delivery.
- Follow established processes to deliver consistent, high-quality results.
- Achieve and consistently exceed project goals and performance metrics.
- Manage time effectively to complete daily goals and tasks.
- Knowledge of insurance policies, regulations, and procedures.
- Previous experience in insurance operations or a similar role.
- Experience working at a startup.
About the company
Glow provides Workers' Compensation and accident insurance for employees, covering injuries at work and in personal life without raising employer premiums. It targets small to mid-size businesses and uses a tech-driven platform to reduce administrative costs, passing savings to clients while offering more coverage. The product blends workers' comp with accident insurance, funded by employer premium payments, and includes guided care to help employees through claims, cash benefits during hospitalization, and additional support when returning to work. Glow differentiates itself through cost efficiency, streamlined administration, and continuous coverage across on- and off-duty incidents. The company aims to give modern, affordable, comprehensive protection for employees while helping employers manage benefits cost-effectively.
Company Size
201-500
Company Stage
Series A
Total Funding
$41.5M
Headquarters
San Francisco, California
Founded
2018
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Simplify's Take
What believers are saying
- Glow's site promised 20% savings in August 2026, reinforcing price-led SMB demand.
- The November 2022 $22.5 million Series A funded product expansion and carrier partnerships.
- Glow's 2026 updates show continued active site maintenance, signaling ongoing commercial focus.
What critics are saying
- Pie Insurance expanded to Connecticut in January 2026, intensifying SMB workers' comp competition.
- Glow remains California-licensed in 2026, limiting geographic reach versus national carriers.
- Bootstrapped scale looks brittle; Latka listed just 157 employees against $41.8 million revenue in 2023.
What makes Glow unique
- Glow bundles workers' compensation, injury cash benefits, and guided care in one workflow.
- Glow's payroll sync and instant quotes simplify SMB insurance administration across California and beyond.
- Oura partnered with Glow for stress and sleep insights, extending beyond pure claims handling.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Stock Options
- Paid Vacation