Glow

Tech-enabled workers' compensation and accident coverage

Operations Specialist

InsuranceConfirmed live in the last 24 hours

Full-timeLahore, Punjab, PakistanNo salary listed

About the Job

Requirements

A bachelor's degree in Business Administration, Finance, or a similar field is required.
The role is open to candidates with 0–2 years of professional experience; fresh graduates are welcome to apply.
Strong written and verbal communication skills are required.
Candidates must have strong interpersonal skills and be able to collaborate with a team and work independently.
Candidates must be detail-oriented, methodical, highly organized, and process-oriented.
Candidates must be able to work in a fast-paced, high-pressure environment.
Proficiency in Microsoft Office, especially Excel, and CRM tools such as HubSpot is required.
Candidates must be comfortable working the night shift, 8pm–5am Pakistan time / 8am–5pm PST.
Candidates must be based in Lahore and able to work onsite in the office.

Responsibilities

Process new insurance applications, renewals, cancellations, and premium payments.
Conduct fact-finding to generate and follow up on insurance quotations and endorsements.
Maintain and update client records accurately in the database.
Call customers and insurance carriers to gather information, answer questions, and ensure timely processing.
Perform data entry efficiently and accurately.
Assist with internal and external audits and compliance checks.
Resolve issues or discrepancies in documentation or company records.
Handle customer queries and feedback professionally.
Support the creation of operational reports and analytics for management review.
Own the successful completion of operations projects and ensure timely delivery.
Follow established processes to deliver consistent, high-quality results.
Achieve and consistently exceed project goals and performance metrics.
Manage time effectively to complete daily goals and tasks.

Desired Qualifications

Knowledge of insurance policies, regulations, and procedures.
Previous experience in insurance operations or a similar role.
Experience working at a startup.

About Glow

At Glow, we believe insurance should empower small business owners — not slow them down. We're building a digital insurance platform that helps U.S.-based small businesses get the right coverage at the lowest price — not just once, but every year. We've raised a $22M Series A and are growing fast.

About the Role

As an Operations Specialist you'll work with our operations team on a variety of data-driven projects, including generating quotes and onboarding our new customers, all while making top-of-market pay. Success in this role is measured by being extremely process-oriented, methodical, organized, and comfortable working with Google Sheets, Microsoft Excel, and relevant tools. This is a hands-on, high-energy role with real opportunity to grow. You'll work onsite in Lahore, on a U.S. schedule, with direct coaching, training, and feedback from experienced leaders.

What You'll Do

Process new insurance applications, renewals, cancellations, and premium payments.
Conduct fact-finding to generate and follow up on insurance quotations and endorsements.
Maintain and update client records accurately in the database.
Get on calls with customers and insurance carriers to gather information, answer questions, and ensure timely processing.
Perform data entry tasks with efficiency and a high degree of accuracy.
Assist in internal and external audits and compliance checks.
Resolve any issues or discrepancies in documentation or company records.
Handle customers' queries and feedback professionally.
Support the creation of operational reports and analytics for management review.
Own the successful completion of operations projects, ensuring timely delivery.
Follow established processes to deliver consistent, high-quality results.
Achieve and consistently exceed project goals and performance metrics.
Manage time effectively to complete daily goals and tasks.

What We're Looking For

Bachelor's degree in Business Administration, Finance, or a similar field.
0–2 years of professional experience, ideally in a high-growth startup environment. (Fresh graduates are welcome to apply.)
Excellent written and verbal communication skills.
Exceptional interpersonal skills and a collaborative, team-player mentality, with the ability to work independently.
Strong attention to detail, methodical, highly organized, and process-oriented.
Ability to thrive in fast-paced, high-pressure environments.
Tech-savvy, with proficiency in MS Office (especially Excel) and CRM tools like HubSpot.
Comfortable working the night shift (8pm–5am Pakistan time / 8am–5pm PST).
Lahore-based and able to work onsite in our office.

Bonus Points

Knowledge of insurance policies, regulations, and procedures.
Previous experience in insurance operations or a similar role.
Experience working at a startup.

Why Join Glow?

This is an exciting time to join Glow as we scale our operations in Pakistan. As one of the first members of our retention team in the region, you'll have a unique opportunity to help build the foundation of our growth strategy. For those looking to advance their career with a company that values innovation and ambition, this role offers unmatched potential.

Join a fast-growing U.S. startup
Be part of the ground-floor team
Build skills that launch careers in customer success and tech
Night shift that works — consistent schedule, strong support, real growth

About the Company

Glow

Tech-enabled workers' compensation and accident coverage

Glow provides Workers' Compensation and accident insurance for employees, covering injuries at work and in personal life without raising employer premiums. It targets small to mid-size businesses and uses a tech-driven platform to reduce administrative costs, passing savings to clients while offering more coverage. The product blends workers' comp with accident insurance, funded by employer premium payments, and includes guided care to help employees through claims, cash benefits during hospitalization, and additional support when returning to work. Glow differentiates itself through cost efficiency, streamlined administration, and continuous coverage across on- and off-duty incidents. The company aims to give modern, affordable, comprehensive protection for employees while helping employers manage benefits cost-effectively.

Company size: 201-500
Company stage: Series A
Total funding: $41.5M
Headquarters: San Francisco, CA
Founded: 2018

Recently Posted Jobs

Explore more opportunities at Glow

See more jobs