K

KPN

Nationwide telecom and ICT services provider

Learning & Knowledge Specialist

Instructional Design & Curriculum DevelopmentPosted on Nov 9
Full-timeAmsterdam, Netherlands€80 /hrHybrid

About the Job

Requirements

  • Hbo work-and-thinking level.
  • Experience in learning and development, knowledge management, content management, communications, or program support.
  • Strong experience with Microsoft 365, especially SharePoint, PowerPoint, Word, and Teams.
  • Ability to translate complex topics into clear and accessible content.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaborate effectively with subject-matter experts and other stakeholders.
  • Comfort working in a dynamic transformation environment; proactive and assertive, and willing to ask questions.
  • Excellent spoken and written Dutch and English; the trainings are conducted in English.

Responsibilities

  • Improve, supplement, and maintain existing Unlock Data training materials.
  • Translate input from subject-matter experts into clear, engaging, practical learning content.
  • Help prepare presentations, workshops, and knowledge sessions.
  • Keep training materials consistent, relevant, and up to date.
  • Use feedback to continually improve content and the learning experience.
  • Improve the structure, usability, and quality of the Unlock Data SharePoint and Confluence environments.
  • Organize documentation, templates, presentations, training materials, and knowledge articles.
  • Improve document structure, naming conventions, metadata, and version control.
  • Identify outdated, duplicated, or missing content and coordinate improvements.
  • Prepare workshops, presentations, and communications materials.
  • Support onboarding and knowledge sharing.
  • Maintain program documentation, action items, and planning.
  • Provide practical support within the program as needed.
  • Identify opportunities to simplify and improve content, knowledge sharing, and ways of working.

Desired Qualifications

  • Affinity with data, data management, or digital transformation; knowledge of data warehouses or data marts is helpful but data mesh or data governance expertise is not required.
  • Experience with Confluence or other digital learning and knowledge platforms.
  • Experience in a large corporate organization or transformation program.

About the Company

KPN

Nationwide telecom and ICT services provider

KPN provides telecommunications and IT services in the Netherlands. They run national fixed and mobile networks, including a large fibre footprint and 5G, to deliver consumer services such as telephony, broadband internet, and TV, often bundled in fixed-mobile packages under multiple brands. For businesses and government, they offer connectivity plus IT services like cloud, cybersecurity, data networks, data centres, workplace management, and IoT, along with wholesale access to their networks for other providers. Their goal is to connect the Netherlands with reliable telecom and IT services, grow recurring revenues, maintain market leadership, and expand capabilities in fibre, 5G, cloud, cybersecurity, and IoT while supporting wholesale partners and investing in relevant technologies.

Company size
10,001+
Company stage
IPO
Headquarters
Rotterdam, Netherlands
Founded
1989

Recently Posted Jobs

Explore more opportunities at KPN

See more jobs