Operations Automation Associate

Job Description

About the Role

The Associate, Operations Automation owns the automation, data and AI tooling that keeps Carousell Luxury's day-to-day operations running: marketing data pipelines and the marketing spend and ROI dashboard, TikTok Live and Instagram automation, pricing tools and competitor intelligence, internal tools for merchandisers, our Shopify storefronts, weekly business review (WBR) reporting pulled directly from Postgres, and troubleshooting of order processing and payments issues.

This is a hands-on technical role: you'll write scripts and queries, build and maintain internal dashboards and tools, and work directly with production data sources and APIs, not just low-code/no-code automation.

Key Responsibilities

• Build and maintain data pipelines from Meta, Google, Instagram and Shopify into our shared database, and run the marketing spend/ROI dashboard, order attribution and customer LTV views

• Build and maintain live commerce and social automation: TikTok Live to Shopify sync (orders, refunds, relisting sold items) and automated Instagram posting

• Build and run pricing tools for merchandisers, including competitor intelligence , and AI-assisted attribute detection; support authentication workflows

• Develop and support internal tools and maintain our Shopify storefronts (Carousell Luxury and Luxury Lexicon): collections, templates, emails and bug fixes

• Pull, query and model data directly from Postgres to produce WBR (and related MBR/QBR) reports and performance metrics for leadership

• Troubleshoot order processing. Act as backup for the Operations Automation lead, covering internal admin tools, POS and payments issues during leave

• Analyse current business processes to identify automation opportunities, proposing solutions that improve efficiency and reduce cost

• Partner with IT, Operations, Customer Support and Finance to integrate and deploy automation and reporting solutions

• Monitor and maintain automated systems and internal tools, addressing issues and ensuring reliability and performance

• Create and maintain comprehensive documentation for automated processes and generate reports on automation performance and metrics for the management team

Qualifications

You Have

• At least a Bachelor's degree in computer science, information technology, engineering, business, or a related field

• Working proficiency in Python and SQL (Postgres), and strong Excel/Gsheet skills

• Experience building or maintaining automations, internal tools or dashboards in a business operations context

• Ability to learn fast and work independently in a fast-paced, ambiguous environment

• Ability to multi-task and work to standard operating procedures

• Strong ownership and commitment to high-quality, reliable work

• A positive, can-do attitude and good problem-solving skills

• Shopify experience is a plus

• Comfortable coworking with AI tools (e.g. Claude, Gemini, ChatGPT) to speed up scripting, data analysis and troubleshooting

Nice to Have

Technical Skills

• Experience with scripting/automation beyond low-code tools (e.g. Python, scheduled jobs, APIs)

• Familiarity with direct database access and querying (Postgres or similar)

• Basic understanding of payments or e-commerce checkout flows

• Knowledge of basic IT infrastructure and systems

Analytical Skills

• Ability to troubleshoot automation and data pipeline issues independently

• Understanding of process mapping and improvement

Communication and Collaboration

• Effective communication with cross-functional stakeholders

• Comfortable working with some supervision while building domain knowledge

Professional Development

• Eagerness to learn and upgrade skills

• Participation in relevant training and workshops

Additional Information

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement. 

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement.