IT Specialist

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary
Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications. Architects and delivers AI-enabled enterprise solutions across the PSLD supply chain landscape, sitting at the intersection of applied Artificial Intelligence and deep supply chain domain expertise. Defines which AI ecosystem Caterpillar adopts for a given business problem and translates complex supply chain processes into scalable, compliant, measurable digital capability. 

This is a hands-on architecture role with enterprise influence: evaluates and benchmarks competing AI platforms, establishes reference architectures, architecture standards and governance guardrails, and embeds agentic and generative AI patterns into the way Caterpillar plans, sources, distributes and services parts worldwide — while sustaining continuity of the existing .NET, React, SAP-integrated, Mainframe application estate. 

What You Will Do:
• Provide consulting services to internal business groups on process improvement projects designed to improve their business results.
• Analyze, define and document client's requirements, and revise existing systems logic challenges, as necessary.
• Monitor client experiences and feedback on the use of business applications; enhance system productivity, as needed.
• Participate in identifying, evaluating, and developing systems that are cost effective and meet business requirements.

• Ecosystem selection: Independently evaluate, benchmark and recommend the optimal AI ecosystem — Anthropic Claude, Microsoft Copilot / Azure OpenAI, Google Gemini and comparable frontier models — against cost, accuracy, latency, context window, tool-calling maturity, data residency and enterprise security criteria. 
• Copilot & Agentic AI adoption: Lead the PSLD adoption roadmap for Microsoft 365 Copilot, Copilot Studio and agentic AI — identifying high-value use cases, running pilots, measuring adoption and productivity impact, and scaling proven agents into production. 
• Architecture standards: Establish, publish and govern architecture standards, design patterns and technology guardrails for AI and application development across PSLD. 
• Reference architecture: Define and own reference architectures for RAG, multi-agent orchestration, MCP-based tool integration, fine-tuning vs. prompt-engineering trade-offs, and model routing / fallback strategies. 
• Build vs. buy: Produce objective decision frameworks and proof-of-concepts that guide leadership investment decisions across competing AI platforms and licensing models. 
• Responsible AI: Embed evaluation harnesses, hallucination controls, prompt-injection defences, into every deployed solution, aligned to Caterpillar enterprise AI governance

Automation strategy: Own the PSLD automation portfolio — assess processes for RPA, Power Platform, workflow or agentic automation; prioritise by feasibility, complexity and ROI; and retire or rationalise legacy automations. 
• Platform modernization: Drive modernization across applications, Microsoft 365, Power Platform, RPA,. NET, Mainframe, SAP integrations and data platforms — moving from bespoke point solutions toward reusable, governed enterprise capability. 
• Technical debt reduction: Assess the existing application estate, define a modernization roadmap, and sequence remediation against business risk and value.  Set engineering standards, conduct design and code reviews, and mentor developers on AI-assisted SDLC practices using GitHub Copilot and agentic tooling. 
• Act as the technical authority in leadership forums, presenting architecture options and trade-offs in clear, business-oriented terms. 
• Drive reusability — build shared AI components, prompt libraries, connectors and accelerators consumable across PSLD and the wider enterprise. 

Degree Requirement
Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Systems or equivalent.

• Minimum 12 years of progressive IT experience, including 5+ years designing and delivering enterprise-scale applications. 
• Minimum 3 years of hands-on experience delivering production AI / GenAI solutions in an enterprise environment. 
• Demonstrable experience delivering technology solutions for supply chain, manufacturing or logistics business functions. 
• Proven record of architecture ownership on at least one large, multi-system, cross-functional programme. 
  

What You Have

Technical Skills – Required 
• AI Platforms & Models: Working depth across Anthropic Claude, Microsoft Copilot / Microsoft 365 Copilot, Azure OpenAI and Google Gemini. Able to articulate comparative strengths, cost profiles and enterprise fit, and to justify platform selection with evidence. 
• Copilot & Agentic AI: Microsoft 365 Copilot, Copilot Studio, custom agents and connectors, agent governance, adoption measurement and change management. 
• GenAI Engineering: Prompt engineering, RAG pipelines, vector search and embeddings, function/tool calling, MCP, agent orchestration frameworks, model evaluation and benchmarking, guardrails and observability. 
• AI-Assisted SDLC: GitHub Copilot, spec-driven development, automated test generation (e.g. Playwright), AI-generated documentation and governance agents. 
• Application Engineering: Microsoft .NET / C#, React, REST and event-driven APIs, microservices and secure integration patterns. 
• Cloud & Data: Microsoft Azure (App Services, Functions, API Management, Azure AI Services, Key Vault); Snowflake or equivalent cloud data platform; SQL Server; data modelling for analytics and AI workloads. 
• Automation & Low-Code: Microsoft Power Platform (Power Apps, Power Automate, Power BI, Copilot Studio) and RPA tooling such as UiPath, Automation Anywhere or Blue Prism. 
•  Security & Compliance: Secure-by-design application architecture, identity and access management, vulnerability remediation, and partnership with infrastructure and security teams. 
• Engineering Practice: Azure DevOps / Git, CI/CD, containerization, automated testing, application security, performance engineering and cost optimization.

Preferred 
•Certifications such as Microsoft Azure Solutions Architect Expert, Azure AI Engineer, APICS CPIM/CSCP, or equivalent. 
• Experience with agentic architectures in a regulated or global-trade context. 
• Exposure to heavy manufacturing, dealer networks or aftermarket parts distribution. 
• Prior experience within Caterpillar PSLD or an equivalent parts and logistics organisation 

 Experience coordinating delivery across business, SAP, infrastructure and security teams in a global enterprise.

Skill Descriptors

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Expert:
• Gains agreement on the problem-solving process, risk assessment, decision points, and criteria.
• Trains others in the process of eliciting alternatives and assessing their impact.
• Orchestrates the resolution of high-impact and cross-functional problems.
• Successfully organizes problem solvers and stakeholders for high-impact problems.
• Predicts and explains long-term trends and implications for alternatives.
• Monitors industry for best practices and new techniques in problem-solving.

Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.
Level Extensive Experience:
• Collaborates with an extended professional technology network to help clients effectively identify, plan for and accomplish technology objectives.
• Supervises others in advising a range of clients across a myriad of products, technologies, services and solutions in a relevant technology domain.
• Identifies and evaluates emerging technologies and advises clients regarding their potential business impacts.
• Effectively consults with and conveys technology concepts, business impacts and other advice to senior client levels.
• Trains others in developing technology business, channel management and client coaching.
• Leverages formal certifications in mastery of multiple areas of technology in demonstrating credibility for client consulting.

Application Design, Architecture: Knowledge of application design and architecture principles and practices; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.
Level Expert:
• Advises others on the technical design of high-impact, multi-technology complex applications.
• Contributes to the establishment and implementation of best practices for application design.
• Leads in evaluating and selecting emerging application design tools and techniques.
• Designs cutting-edge application architectures that push the boundaries of current technology standards.
• Directs the development of technical standards for application design.
• Fosters a culture that promotes innovative approaches to application design and architecture.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Level Expert:
• Creates leadership positions in identifying and implementing new tools and techniques.
• Shares expertise and his/her broad experience in using modeling tools for multiple requirements.
• Implements best practices for functional and information analysis and maintains the requirements definition.
• Provides insight into developing diverse and multiple requirements analyses.
• Monitors industry and vendor products in terms of improvements and enhancements.
• Establishes and communicates on advance technical standards for each stage of requirements analysis.

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
Level Expert:
• Consults with others on system and/or technology integration efforts.
• Monitors system and technology integration trends and directions.
• Plays a leadership role in defining systems integration processes and practices.
• Designs complex interfaces, integration strategies and plans.
• Holds an industry wide conference on system integration and migration issues, problems and considerations.
• Demonstrates extensive experience with system and technology integration.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Level Expert:
• Champions the employment of technology to maximize system test throughput and coverage.
• Builds testing and software QA methodologies and practices for the organization.
• Advocates appropriate levels of quality by resolution of important defects.
• Leads the team in testing activities and provides technical guidance on multiple testing projects.
• Directs the identification, investigation, reporting and follow-up with design teams for all issues raised during the testing process.
• Solicits and evaluates feedback from business process owners during pilot and parallel testing.

Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.
Level Extensive Experience:
• Designs and implements software infrastructure and core technologies.
• Develops software architecture and data management policies and procedures.
• Resolves issues regarding the implementation of heterogeneous open systems.
• Evaluates the management of software configuration facilities and practices.
• Coaches on the essential elements of software architecture, platforms and products.
• Facilitates internal and external cooperative and distributed alignment and processing of systems software infrastructure.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
Level Extensive Experience:
• Emphasizes the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future.
• Creates trouble reports for all issues found and reviews solutions for completeness and correctness.
• Directs the resolution of communications problems in multi-vendor environments.
• Resolves a variety of hardware, software, and communications malfunctions.
• Coaches others on advanced diagnostic techniques and tools for unusual or performance-related problems.
• Facilitates the distribution of releases reports and correction packages to departments or clients.

Additional Information 
This role may require occasional travel to Caterpillar facilities and business partner locations. 
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply. 
 
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

This position requires working onsite five days a week.Visa Sponsorship is not available for this position.

Posting Dates:

November 12, 2026 - November 18, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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