Retail Sales Support Specialist

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Brand Sales Support Specialist, also known as a Vendor Paid Merchandise Selling Support Colleague, is a product expert and assists customers with product selection, executes to merchandise standards, and maintains selling floor presentations for the brand or specific vendor they represent. You will support our customer-readiness standards by delivering a memorable customer experience and maintaining a neat, clean and organized shopping environment.

We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience

• Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer

• Ensure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floor

• Maintain department recovery standards, including selling floor and fitting rooms

• Drive and exceed department goals by executing Macy’s initiatives to actively drive the business

• Maintain communication with vendors and Managers for support on driving sales and event promotions

• Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner

• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.

Communication: Comfortable communicating with customers and peers.

Adaptability: Able to adapt quickly to changing priorities and multi-task in a fast-paced environment.

Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s and vendor educational resources.

Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

• Enjoy meeting people, learning about them, and sharing information

• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

• You can handle electronic devices with no problem

• Must be able to:

  • Understand and communicate effectively with customers, co-workers, and supervisors

  • Read and understand employment policies and safety rules/procedures in English

• No Education or Experience Required

Essential Physical Requirements You Will Perform

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.

• Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders

• Reaching, including above eye level

• Requires close vision, color vision, depth perception, and focus adjustment

• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

STORES00

Salary Range Minimum: 16.50

Salary Range Maximum: 20.63