Financial Services Representative

Location : Address

5020 E. Beltline Ave. NE

Location : City

Grand Rapids

Location : Postal Code

49525

Responsibilities

JOB SUMMARY:

• Under supervision, and in accordance with existing procedures and systems, provides a variety of member service functions involving the receipting and/or disbursing of funds, (i.e. checks, money orders, traveler’s checks), open accounts/loans and have in-depth conversations with members to uncover unique and personalized solutions. Work involves constant and direct dealing with Credit Union members and potential members, and requires the ability to accurately record information and communicate effectively. Work will be performed on the teller platform, drive-thru window and/or FSR desk.

KEY JOB RESPONSIBILITIES:

• Must be an excellent listener and possess the ability to uncover opportunities for expanding the member’s relationship. To do this, the individual must possess great interviewing skills to uncover the true needs of our members.
• Must be a problem solver, have extremely strong evaluative skills, possess the ability to follow through on all of the details of the interaction, and take ownership of it from start to finish.
• Must be very experienced and skilled in our products and services.
• Must be able to work all hours that the branch is open, serving members, as well as the time needed to open or close the branch.
• Assumes responsibility for performing efficient, effective, and accurate performance of Teller functions, account openings, lending applications and documents, account maintenance documents.
• Performs Teller duties including receiving and processing deposits, loan payments, and transfers; processing cash advances, travelers’ checks, cashiers’ checks, money orders, government bonds, and similar transactions; disbursing cash or check withdrawals; receiving and processing payroll deduction starts, stops, and increases. Prepares proper receipts.
• Assists Head Teller by occasionally balancing vault and monitoring ordering, dispensing, shipping and balancing cash.Must display a positive attitude at all times and have a passion for serving our members.
• Must demonstrate very high energy, an interest in continuous learning and embrace challenge and change.
• Helps to ensure that Teller functions are correctly performed and are in accordance with established polices and standards. Ensures that all security procedures are followed and that all member service standards are exceeded.
• Assists in maintaining an inventory of cashier's checks, money orders, receipts, and other negotiable items for use in the Teller area.
• Assists in keeping ATMs and MWBCs filled and functional.
• Is expected to consistently meet (and/or exceed) monthly sales goals.
• Is expected to consistently look for ways to improve and streamline processes.
• Is expected to perform at the highest level with minimal day-to-day oversight.
• Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members only.

Qualifications

• High school diploma or general education degree (GED); Associate’s Degree in business or related field is preferred.
• 3+ years of experience working in a professional environment. Experience working in a retail or financial services environment and knowledge of financial services and products.
• 3+ years of strong sales-oriented experience, preferably in a financial institution or related field.
• Has real world financial experience – either personally or professionally.
• Understands the differences in products and services offered by other financial institutions to those offered by the Credit Union.
• Has ability to read, write and comprehend simple business correspondence and effectively present information in one on one and small group situations.
• Has ability to operate standard office technology, equipment and tools.
• May occasionally be required to lift and/or move up to 50 pounds.
• Must truly enjoy and like people. The ability to positively engage quickly and maintain that engagement throughout the entire transaction process is critical.
• Can balance empathy and logic in working with Credit Union members to help them reach their intended goals.
• Must have very strong interpersonal skills and exude a positive attitude at all times.
• Must maintain a professional appearance and demeanor at all times. Must be the subject matter expert (SME) in the Teller role for others to model behaviors, skills, and tasks from.

Who We Are

Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First highlights:

• 500+ team members
• 32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2025 Best & Brightest in the Nation
• 2025 Best & Brightest in Metro Detroit
• 2025 Best & Brightest in West Michigan
• 2025 Best Credit Unions to Work For
• 2025 Crain’s Cool Places to Work in southeast Michigan
• 2025 Detroit Free Press Top Workplaces
• 2025 Financial Services Top Workplaces
• 2025 Fall Culture Excellence Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.