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Transcom

Outsourced AI-driven CX solutions provider

Customer Service Representative in German

Customer SupportConfirmed live in the last 24 hours
Full-timeTirana, AlbaniaIn-person

About the Job

Requirements

  • C1 German proficiency in spoken and written communication.
  • Basic knowledge of the Microsoft Office suite, good typing speed, and accuracy.
  • Developed communication and interaction skills.
  • Effective written and oral communication.
  • Independence, motivation, organization, and openness.

Responsibilities

  • Provide professional customer service by responding to customers through appropriate communication channels, including chat and email.
  • Identify and assess customer needs to ensure their satisfaction.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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