Engineering Manager - Integrations

Mark43 is a public safety technology company trusted by over 200 police forces worldwide. We build AWS cloud-native software that police forces and emergency services rely on in their most critical moments, from managing custody records to dispatching officers in the field.

We're part of a 400-person global company, but the UK team operates with startup energy: small enough that your work is visible, big enough that you're backed by serious investment.

We're hiring an Engineering Manager to provide hands-on technical leadership for the team building integrations that make our platform work seamlessly with the systems public safety agencies depend on.

What You'll Do

We are seeking an Engineering Manager - Integrations who will serve as the technical leader for the engineers responsible for integrations between Mark43's core platform and mission-critical third-party systems. You'll combine people leadership with managing delivery timelines of business-critical integrations. Shaping architecture, leading complex implementation work, reviewing designs and code, and helping the team solve difficult distributed-systems problems. You'll partner closely with Product, Engineering, and other technical teams to turn customer and operational needs into reliable APIs, data pipelines, and messaging layers. This is a hybrid role requiring at least three days per week in our Manchester office to support strong team collaboration.

• Coordination and collaboration with the US-based counterpart to ensure alignment with technology and business goals.

• Making and guiding architecture decisions across REST APIs, message queues, data pipelines, webhooks, and event-driven workflows.

• Lead the design and delivery of complex, high-impact integrations from discovery through production, breaking ambiguous problems into clear technical approaches and executable plans.

• Stay hands-on through design reviews, code reviews, prototyping, debugging, and targeted implementation work, especially on the team's most complex or high-risk problems.

• Drive technical excellence in reliability, scalability, security, performance, error handling, testing, observability, and operational readiness for mission-critical distributed systems.

• Partner closely with Product, Engineering, customers, and partner technical teams to define API contracts, integration patterns, technical trade-offs, and sequencing for roadmap work.

• Mentor engineers through technical coaching, pairing, feedback, and thoughtful delegation, helping them grow their judgement and take on increasingly complex ownership.

• Manage and support the engineers on the team through regular 1:1s, clear expectations, feedback, career development, and a healthy, inclusive team environment.

What You'll Need

• 6+ years of professional software engineering experience, with significant experience designing and operating backend services, distributed systems, and system integrations.

• Demonstrated technical leadership on complex engineering projects, including architecture, design reviews, implementation strategy, and mentoring other engineers.

• Strong hands-on experience with APIs, webhooks, asynchronous messaging, data pipelines, and technologies relevant to our stack such as Java, TypeScript/JavaScript, RESTful services, SQL/MySQL, and cloud-native systems.

• Experience leading engineers through a mix of technical direction, coaching, project leadership, and people management, with the judgement to know when to guide, delegate, or step in directly.

Nice to Have

• Prior experience in public safety, government software, or regulated domains.

• Familiarity with CI/CD pipelines, observability tooling, and cloud-native practices.

What We Offer

• 28 days holiday plus UK bank holidays

• Private medical, dental, and vision insurance through AXA Health and BUPA, fully paid for you and your dependents

• 18 weeks paid parental leave for primary caregivers plus a ramp-back programme

• Income protection (75% of salary) and death in service cover (4x salary), fully paid

• Pension through Nest with 3% employer contribution

• Gym reimbursement for you and your partner

• Equipment allowance to set up your home office

• AI tooling including Claude Code Enterprise licences

• Spring Health membership with therapy sessions and mental wellness tools, fully covered

• Company performance-based bonus

• Paid sabbatical of one month at your five-year anniversary

• Biannual hackathons, learning budget, and a team that genuinely invests in your growth

What We Value

• Humility. You know the best ideas win, no matter where they come from. You ask questions before making assumptions and you're as happy being wrong as being right, because either way, the team gets to a better answer.

• Inclusivity. You respect expertise in all its forms and actively seek out perspectives different from your own. You make space for others and assume good intent.

• Excellence. You care deeply about technical quality in the systems you build, the designs you review, and the decisions you make. You set a high bar, lead by example, and help engineers develop the judgement to meet it independently.

• Diligence. You take ownership, mind the details, and understand that the software this team builds is used in moments that genuinely matter. You stay close to the technical details, surface risks early, and make sure the team delivers responsibly without cutting corners.

Location

This role is based at our Central Manchester office and follows a hybrid work model. 

Applicants must be authorised to work in the UK. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

This role may require you to complete Non-Police Personnel Vetting (NPPV) security clearance up to level 3.