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Merlin Entertainments

Manages branded visitor attractions and parks

Engineering Supervisor

Equipment MaintenancePosted on Nov 5
Full-timeOrlando, FL, USA$32 /hrIn-person

About the Job

Requirements

  • An associate degree in electrical engineering or at least two years of vocational or technical training is required.
  • Proficiency in using electrical testing devices and job-related hand tools is required.
  • Comprehensive working knowledge of a technical or specialty area, including operations, methods, and practices, is required.
  • Skill in Siemens programmable logic controller (PLC) controls programming and troubleshooting is required.
  • Ability to read electrical schematics and interpret written English is required.
  • The role requires verbal and written communication and customer relations skills.
  • Ability to obtain related licensure or certification required for the position or by law is required.
  • Ability to meet the physical requirement of weighing and maintaining less than 280 pounds due to ladder weight limitations is required.
  • Ability to operate heavy power equipment, including boom lifts and scissor lifts, is required.
  • Ability to work at heights of 200 feet or more is required.
  • Ability to identify and use hand tools and small power tools, and to use and carry ladders up to 20 feet tall, is required.
  • Ability to hear, listen, and communicate with others is required.
  • Ability to sit and stand for long periods is required.
  • Ability to use basic computer tools is required.
  • Ability to wear necessary personal protective equipment is required.
  • Ability to move throughout all areas of the attraction with or without reasonable accommodation is required.
  • Ability to stand, sit, and/or walk continuously and perform job functions for a full shift with a meal break, with or without reasonable accommodation, is required.
  • Ability to bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, and crouch is required.
  • Ability to grasp, turn, and manipulate objects of varying size and weight using fine motor skills and hand-eye coordination is required.
  • The role may involve working with corrosive materials and occasional exposure to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps, batteries, and hazardous waste, as well as a loud work environment.
  • Employees must follow safe working procedures, use only tools and equipment for which they have been trained, report incidents to their line manager, and cooperate with investigations in accordance with applicable laws.

Responsibilities

  • Manage ride and facilities operations, including ride safety and maintenance, preventative maintenance regimes, inspections, training, repairs, and contractor control.
  • Ensure all rides are maintained to the required standard with minimal downtime, health and safety requirements are met, and required procedures and documentation are in place.
  • Ensure paperwork is completed correctly, parts and stores requisitions are submitted for items used or required, and breakdowns and repairs are recorded in the work order system.
  • Monitor, inspect, and repair ride systems promptly; investigate potential issues and resolve them before they affect ride availability.
  • Work with train site engineers on ride systems to improve their ability to maintain and repair the ride.
  • Ensure ride controls, systems, components, and lighting are in good working order; liaise with external contractors and keep relevant documentation and safety checks current.
  • Complete daily checks and start-up and close procedures in a timely manner, ensure paperwork is correct, and organize monthly preventative maintenance in accordance with ADIPS, ASTM, NEC, state, and local standards.
  • Minimize ride downtime and monitor issues involving capsules, drives, lighting, and regular testing of mechanical and electrical control systems.
  • Schedule annual ride shutdowns in coordination with the Engineering Manager and business needs.
  • Ensure the attraction offers a premium visitor experience and follow up on issues that affect ride experience quality.
  • Work with the Engineering Manager to keep expenditure within budget, monitor ride-related costs, control external contractor expenditure, and source alternative suppliers to maximize value for money.
  • Attend company training programs, use the Personal Development Plan with the line manager to identify growth areas, maintain contact with counterparts in the Florida Division and other Merlin attractions, and assist at other Merlin sites when required.
  • Build and develop a maintenance team, coach and develop team members, foster a supportive and professional environment, and use formal counseling and disciplinary procedures when required.
  • Carry out reasonable tasks requested by the line manager and develop positive relationships with other departments and colleagues throughout the Merlin Group.
  • Promote health, safety, and environmental practices at work.
  • Assist with site controls equipment installation, test cycles, repairs, and system overhauls; train staff on ride-specific components; and service and maintain tools and test equipment.
  • Inspect ride systems and controls for issues or potential issues and complete repairs and improvements to prevent downtime.
  • Maintain documentation of ride installations, inspections, maintenance, and repairs of system failures involving site ride-controlled components.
  • Keep site facilities and building fabric safe and in good working order, and develop and maintain written risk assessments and safe working systems.
  • Perform scheduled preventative maintenance to ensure ride control systems are properly maintained and operating correctly; handle emergency service calls during or after hours when directed or required.
  • Complete service repairs, replacements, upgrades, adjustments, and calibration of ride control systems and components in accordance with tasking, maintenance, and troubleshooting instructions.
  • Perform system checks and assist with ride control system start-ups for serviced or installed jobs.
  • Coordinate with company or external installation service providers and vendors to arrange service and resolve problems; participate in site final walks or completion activities for service turnover on assigned jobs.
  • Conduct training and development for site technicians.
  • Perform other duties as assigned and other tasks reasonably expected within the scope and grading of the role.
  • As a manager or supervisor, ensure team risk assessments and safe working procedures are in place, employees understand their health, safety, and security obligations, practices are monitored, procedures and assessments are regularly reviewed, incidents are appropriately investigated, and corrective actions are taken as needed.

About the Company

Merlin Entertainments

Manages branded visitor attractions and parks

Merlin Entertainments operates a global portfolio of branded visitor attractions, including theme parks and experiences. It owns and runs properties such as LEGOLAND Parks, Sea Life centers, The Dungeons, Madame Tussauds, and the London Eye, combining rides, shows, and interactive experiences to attract paying visitors. The company grows by acquiring and integrating well-known brands and venues, then operating them as unified, brand-driven experiences across multiple countries. Its competitive edge comes from scale, a diverse mix of world-famous brands, and a track record of expanding via strategic acquisitions to create a broad, international attraction network. The goal is long-term growth and value creation by expanding its branded attractions footprint and improving operating performance, while staying private to focus on sustained development rather than quarterly market pressures.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Poole, United Kingdom
Founded
1999

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