C

Clay

Combines many data sources with AI for sales teams

Growth Strategist - Strategic, Deployment Strategist

Account ManagementConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USA$190k - $210k /yrHybrid

About the Job

Requirements

  • At least 6 years of experience in customer-facing roles such as Customer Success Manager or Account Manager at a B2B software-as-a-service company, including meaningful experience managing large or executive-level accounts.
  • A track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
  • Experience navigating and influencing at the executive or C-level with customers and internally.
  • Strong relationship-building and communication skills, with the ability to operate as a senior stakeholder in high-stakes situations.
  • A systems-thinking mindset, including noticing bottlenecks, building scalable processes, and pursuing continuous improvement.
  • Technical aptitude and curiosity, including comfort digging into product capabilities and connecting them to business outcomes.

Responsibilities

  • Own a portfolio of Clay's largest and most strategic accounts, building deep relationships and firsthand knowledge of the customer base.
  • Bring curiosity and customer focus to every account, setting the standard for the enterprise tier.
  • Drive expansion pipeline across accounts by finding new growth pathways through multithreading, discovering new use cases, and deepening the value of existing use cases.
  • Build multi-year account strategies, navigate complex organizational structures, and drive expansion within the most valuable accounts.
  • Develop deep product fluency, help customers connect go-to-market ideas to platform capabilities, and surface product pain-point patterns to the appropriate teams.
  • Partner with Sales, Product, Engineering, and Marketing to represent the voice of the largest customers and directly influence roadmap and go-to-market strategy.
  • Own forecasting, key performance indicator tracking, and executive reporting on expansion, retention, and account health across the portfolio.
  • Contribute to and help evolve the playbooks and operating model for engaging, retaining, and growing the largest accounts.

Desired Qualifications

  • Familiarity with the go-to-market space is a strong plus, but is not required.

About the Company

Clay

Combines many data sources with AI for sales teams

Clay builds software that sales and marketing teams use to find and contact likely customers, with data from many outside providers and AI agents in one workspace. It coined the job title GTM engineer in 2023 for people who build automated systems to find and win customers, and the role has since spread across tech companies. Users fill spreadsheet-like tables of companies and people with contact details and company facts from data vendors, while its AI agent Claygent researches each account on the web. The results feed email campaigns, ads, and customer databases, and companies pay for plans that include credits for data and for automated actions. Clay was founded in 2017 and is based in New York City.

Company size
201-500
Company stage
Series D
Total funding
$317M
Headquarters
New York City, New York
Founded
2017

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