Full-Time
Enterprise AI for autonomous customer service
No salary listed
San Mateo, CA, USA
Remote
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Netomi provides an enterprise AI platform that automates customer service at scale in regulated industries. Its agentic AI watches customer journeys in real time and proactively resolves issues across chat, email, messaging, and voice using a no-code deployment that integrates with CRMs and CMS. It offers an Auto-pilot mode for autonomous resolution and a Co-pilot mode to assist human agents, and it can handle very high volumes while meeting standards like ISO 27001, SOC2, and GDPR. A partnership with Adobe helps embed AI into software layers to anticipate customer needs, aiming to reduce support costs and boost customer satisfaction by resolving the majority of inquiries autonomously.
Company Size
201-500
Company Stage
Series C
Total Funding
$147.5M
Headquarters
San Mateo, California
Founded
2016
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Netomi has announced expanded availability of its agentic AI platform on Microsoft Azure Kubernetes Service, featuring deeper integration with Microsoft Dynamics 365 and availability through Microsoft Marketplace. The San Francisco-based company serves Fortune 500 enterprises across travel, hospitality, insurance, banking, retail, media and telecommunications. The platform enables AI agents to reason over dynamic customer scenarios whilst maintaining policy enforcement and operational control. Key features include situational awareness at runtime, embedded governance, continuous telemetry and parallel workflow orchestration. The Dynamics 365 integration provides scene-based customer interactions, pre-emptive agent assistance and continuous knowledge alignment via SharePoint. Microsoft customers can deploy Netomi using existing Azure agreements and apply committed Azure spend towards the platform. Netomi's clients include Delta Air Lines, United Airlines, MetLife and the NBA.
Netomi CEO Puneet Mehta predicts the customer experience market will reach $5 trillion by 2030, driven by AI adoption. He sees AI and cryptocurrency as complementary technologies, with autonomous agents requiring blockchain-based payment rails for real-time transactions. Mehta's comments follow Netomi's recent $110 million Series C funding round, backed by Accenture Ventures and Adobe Ventures. The CEO believes stablecoin demand will increase as AI systems need efficient payment infrastructure to operate autonomously.
Netomi, an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost, h...
Technology startup Netomi has raised $110 million in a Series C funding round led by Accenture Ventures, the startup’s chief executive told Reuters this week.
Netomi, an AI company, has filed notice with the US Securities and Exchange Commission to raise $55 million in new funding. The filing was submitted under Regulation D, which allows companies to sell securities without registration under the Securities Act of 1933. Companies must file such notices within 15 days after the first sale of securities in the offering. The date of first sale is when the first investor becomes irrevocably contractually committed to invest. No additional details about the funding round, including investors or valuation, were disclosed in the SEC filing.