N

Netomi

Enterprise AI for autonomous customer service

Human Resources Business Partner

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeSan Mateo, CA, USANo salary listedRemote

About the Job

Requirements

  • At least 7 years of progressive HR experience, including significant experience as an HR Business Partner or similar role.
  • Experience supporting employees and leaders within the United States.
  • Strong knowledge of U.S. employment practices and federal and state employment regulations.
  • Experience working in a technology, SaaS, AI, or high-growth organization is strongly preferred.
  • Demonstrated experience managing complex employee relations and performance matters.
  • Strong coaching and influencing skills and the ability to effectively partner with senior leaders.
  • Experience with performance management, talent reviews, organizational design, employee engagement, and change management.
  • Strong judgment and discretion when handling confidential and sensitive employee matters.
  • A data-oriented mindset and the ability to use HR metrics and insights to influence decisions.
  • Comfort operating in an environment where priorities evolve quickly and processes continue to scale.
  • Excellent written and verbal communication skills.

Responsibilities

  • Partner with U.S. business leaders to understand organizational priorities, team dynamics, and talent needs.
  • Provide guidance on organizational design, workforce planning, team effectiveness, and people-related decisions.
  • Act as a trusted advisor and coach to managers and senior leaders.
  • Use people data, trends, and insights to identify organizational opportunities and recommend solutions.
  • Partner with global People teams to ensure consistency while adapting programs to U.S. business and regulatory requirements.
  • Serve as a primary HR point of contact for employees and managers across the U.S.
  • Manage employee relations matters, including performance concerns, workplace conflicts, investigations, disciplinary actions, and sensitive employee situations.
  • Coach managers on effective people management, feedback, documentation, and difficult conversations.
  • Ensure employee matters are handled consistently and fairly, and in accordance with company policies and applicable U.S. employment laws.
  • Drive performance management processes, including goal setting, performance reviews, development planning, and performance improvement plans.
  • Partner with leaders on talent reviews, succession planning, high-potential identification, and career development.
  • Support promotion and compensation review processes in partnership with People leadership.
  • Help managers build stronger teams through effective feedback, coaching, and development practices.
  • Partner with leadership to strengthen employee engagement, communication, and organizational culture.
  • Analyze employee feedback and engagement data and translate insights into actionable plans.
  • Support global initiatives focused on employee experience, recognition, retention, and manager effectiveness.
  • Champion an inclusive, high-performance culture aligned with company values.
  • Support organizational changes, including restructuring, leadership transitions, team expansion, and evolving operating models.
  • Help leaders effectively communicate and manage change across their teams.
  • Identify organizational risks and proactively recommend solutions.
  • Support integration and scaling of new teams, functions, and business initiatives.
  • Partner with People Operations on onboarding, offboarding, benefits, leave management, employee documentation, and other employee lifecycle processes.
  • Maintain strong working knowledge of federal and relevant state employment regulations.
  • Partner with internal and external legal counsel when required on complex employee relations or compliance matters.
  • Ensure HR practices, documentation, and processes are scalable and compliant.

Desired Qualifications

  • Experience working in a technology, SaaS, AI, or high-growth organization.

About the Company

Netomi

Enterprise AI for autonomous customer service

Netomi provides an enterprise AI platform that automates and optimizes customer service for large-scale, regulated industries. Its agentic AI watches real-time customer journeys and proactively resolves issues across chat, email, messaging, and voice, often without human help. The platform combines proprietary natural language understanding with no-code workflow automation, enabling rapid deployment and seamless integration with legacy systems, and it offers Auto-pilot for autonomous resolution and Co-pilot to assist human agents. It handles very high request volumes, maintains strong security standards (ISO 27001, SOC2, GDPR), and partners with Adobe to embed AI into software layers, aiming to reduce support costs and improve customer satisfaction.

Company size
201-500
Company stage
Series C
Total funding
$147.5M
Headquarters
San Mateo, CA
Founded
2016

Recently Posted Jobs

Explore more opportunities at Netomi

See more jobs