Full-Time

Human Resources Business Partner

Netomi

Netomi

201-500 employees

Enterprise AI for autonomous customer service

No salary listed

San Mateo, CA, USA

Remote

Category
People & HR (1)
Required Skills
Data Analysis

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Requirements
  • At least 7 years of progressive human resources experience, including significant experience as a Human Resources Business Partner or similar role.
  • Experience supporting employees and leaders within the United States.
  • Strong knowledge of United States employment practices and federal and state employment regulations.
  • Demonstrated experience managing complex employee relations and performance matters.
  • Strong coaching and influencing skills with the ability to effectively partner with senior leaders.
  • Experience with performance management, talent reviews, organizational design, employee engagement, and change management.
  • Strong judgment and discretion when handling confidential and sensitive employee matters.
  • A data-oriented mindset with the ability to use human resources metrics and insights to influence decisions.
  • Comfort operating in an environment where priorities evolve quickly and processes continue to scale.
  • Excellent written and verbal communication skills.
Responsibilities
  • Partner with United States business leaders to understand organizational priorities, team dynamics, and talent needs.
  • Provide guidance on organizational design, workforce planning, team effectiveness, and people-related decisions.
  • Act as a trusted advisor and coach to managers and senior leaders.
  • Use people data, trends, and insights to identify organizational opportunities and recommend solutions.
  • Partner with global People teams to ensure consistency while adapting programs to United States business and regulatory requirements.
  • Serve as a primary human resources point of contact for employees and managers across the United States.
  • Manage employee relations matters, including performance concerns, workplace conflicts, investigations, disciplinary actions, and sensitive employee situations.
  • Coach managers on effective people management, feedback, documentation, and difficult conversations.
  • Ensure employee matters are handled consistently, fairly, and in accordance with company policies and applicable United States employment laws.
  • Drive performance management processes, including goal setting, performance reviews, development planning, and performance improvement plans.
  • Partner with leaders on talent reviews, succession planning, high-potential identification, and career development.
  • Support promotion and compensation review processes in partnership with People leadership.
  • Help managers build stronger teams through effective feedback, coaching, and development practices.
  • Partner with leadership to strengthen employee engagement, communication, and organizational culture.
  • Analyze employee feedback and engagement data and translate insights into actionable plans.
  • Support global initiatives focused on employee experience, recognition, retention, and manager effectiveness.
  • Champion an inclusive, high-performance culture aligned with company values.
  • Support organizational changes including restructuring, leadership transitions, team expansion, and evolving operating models.
  • Help leaders effectively communicate and manage change across their teams.
  • Identify organizational risks and proactively recommend solutions.
  • Support integration and scaling of new teams, functions, and business initiatives.
  • Partner with People Operations on onboarding, offboarding, benefits, leave management, employee documentation, and other employee lifecycle processes.
  • Maintain strong working knowledge of federal and relevant state employment regulations.
  • Partner with internal and external legal counsel when required on complex employee relations or compliance matters.
  • Ensure human resources practices, documentation, and processes are scalable and compliant.
Desired Qualifications
  • Experience working in a technology, software-as-a-service, artificial intelligence, or high-growth organization.

Netomi provides an enterprise AI platform that automates customer service at scale in regulated industries. Its agentic AI watches customer journeys in real time and proactively resolves issues across chat, email, messaging, and voice using a no-code deployment that integrates with CRMs and CMS. It offers an Auto-pilot mode for autonomous resolution and a Co-pilot mode to assist human agents, and it can handle very high volumes while meeting standards like ISO 27001, SOC2, and GDPR. A partnership with Adobe helps embed AI into software layers to anticipate customer needs, aiming to reduce support costs and boost customer satisfaction by resolving the majority of inquiries autonomously.

Company Size

201-500

Company Stage

Series C

Total Funding

$147.5M

Headquarters

San Mateo, California

Founded

2016

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Simplify Jobs

Simplify's Take

What believers are saying

  • April 30, 2026 Series C raised $110 million for deployments and R&D.
  • Reuters said Netomi had about 170 employees, supporting focused execution and lower burn.
  • Azure and Dynamics 365 access should accelerate enterprise sales through existing Microsoft budgets.

What critics are saying

  • March 2025 Transcom litigation seeks over $15 million, risking cash and reputation.
  • Netomi depends on OpenAI, Anthropic, and Google models, exposing margins and control.
  • Microsoft, Salesforce, and Zendesk can bundle native CX AI and squeeze Netomi by 2027.

What makes Netomi unique

  • June 2026 Azure Marketplace listing embeds Netomi inside Microsoft customer workflows.
  • Accenture Ventures and Adobe Ventures validate Netomi’s governance-first enterprise CX positioning.
  • Netomi handles chat, email, and voice for United Airlines, Paramount, and DraftKings.

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Benefits

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

-2%

2 year growth

-1%
Associated Press
Jun 16th, 2026
Netomi launches governed agentic AI platform on Microsoft Azure and Dynamics 365

Netomi has announced expanded availability of its agentic AI platform on Microsoft Azure Kubernetes Service, featuring deeper integration with Microsoft Dynamics 365 and availability through Microsoft Marketplace. The San Francisco-based company serves Fortune 500 enterprises across travel, hospitality, insurance, banking, retail, media and telecommunications. The platform enables AI agents to reason over dynamic customer scenarios whilst maintaining policy enforcement and operational control. Key features include situational awareness at runtime, embedded governance, continuous telemetry and parallel workflow orchestration. The Dynamics 365 integration provides scene-based customer interactions, pre-emptive agent assistance and continuous knowledge alignment via SharePoint. Microsoft customers can deploy Netomi using existing Azure agreements and apply committed Azure spend towards the platform. Netomi's clients include Delta Air Lines, United Airlines, MetLife and the NBA.

FlipIt Money
Jun 11th, 2026
Netomi raises $110M as CEO predicts AI customer experience market to hit $5T by 2030

Netomi CEO Puneet Mehta predicts the customer experience market will reach $5 trillion by 2030, driven by AI adoption. He sees AI and cryptocurrency as complementary technologies, with autonomous agents requiring blockchain-based payment rails for real-time transactions. Mehta's comments follow Netomi's recent $110 million Series C funding round, backed by Accenture Ventures and Adobe Ventures. The CEO believes stablecoin demand will increase as AI systems need efficient payment infrastructure to operate autonomously.

Business Wire
Apr 30th, 2026
Netomi Raises $30 Million Series B to Address the Post-pandemic Labor Crisis With Its Customer Experience AI

Netomi, an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost, h...

Reuters
Apr 30th, 2026
AI customer service startup Netomi raises $110 million

Technology startup Netomi has raised $110 ‌million in a Series C funding round led by Accenture Ventures, the startup’s chief executive told Reuters this week.

intelligence360
Dec 2nd, 2025
Netomi raises $55M in new funding round

Netomi, an AI company, has filed notice with the US Securities and Exchange Commission to raise $55 million in new funding. The filing was submitted under Regulation D, which allows companies to sell securities without registration under the Securities Act of 1933. Companies must file such notices within 15 days after the first sale of securities in the offering. The date of first sale is when the first investor becomes irrevocably contractually committed to invest. No additional details about the funding round, including investors or valuation, were disclosed in the SEC filing.