Business Support Manager - Strategic Projects, Securities and Pricing Operations
No salary listed
Senior, Expert
Gurugram, Haryana, India
Hybrid
Software Engineering
About the job
Requirements
- Strong proficiency in VBA and Excel Macros, Python, SQL, and PowerShell or shell scripting.
- Experience with C#/.NET or web technologies such as HTML and JavaScript is an advantage.
- Capability in querying, manipulating, and optimizing relational databases, including SQL Server, Oracle, and Microsoft Access, and handling complex data models.
- Thorough understanding of the Software Development Life Cycle for rapid End-User Computing development, including unit testing, regression testing, user acceptance testing, and change governance.
- Six to ten years of experience in Operations Support, Business Support, Process Automation, or Technical Business Analysis within Financial Services, Banking, or Global Shared Services.
- In-depth understanding of corporate End-User Computing, Model Risk, or Operational Risk frameworks and regulatory audit expectations.
- Track record of managing end-to-end tactical projects and balancing multiple conflicting priorities.
- Interpersonal and communication skills sufficient to explain technical concepts to non-technical operations leaders.
- Analytical problem-solving ability to diagnose complex operational defects and formulate pragmatic technical solutions under tight deadlines.
- Autonomy, proactive ownership, and accountability in driving projects from ideation to delivery.
Responsibilities
- Maintain, monitor, and oversee the inventory of End-User Computing tools and User-Developed Applications (EUCs/UDAFs) used across Operations, keeping documentation current and tracking active status.
- Conduct periodic health checks, user access reviews, performance diagnostics, and system testing on in-scope EUCs to prevent operational downtime.
- Identify redundant, obsolete, or high-risk EUCs and support migration to enterprise-grade, IT-supported applications or modern low-code and automation platforms.
- Review, refactor, and amend existing codebases, including VBA/macros, SQL, Python, Access/Excel data models, and PowerShell, in response to operational workflows, regulatory updates, or system migrations.
- Serve as a Tier 2/Tier 3 technical escalation point for critical EUC failures; conduct root-cause analyses and deploy emergency hotfixes and permanent patches.
- Establish version control standards, technical runbooks, architecture diagrams, and release logs for code updates.
- Lead structured discussions with Operations managers to capture operational pain points, gather functional and technical specifications, and evaluate the feasibility of proposed EUCs or automation workflows.
- Design, build, test, and deploy scalable, fit-for-purpose EUC solutions and automation scripts that follow clean coding standards and enterprise security guidelines.
- Manage delivery milestones for strategic departmental projects, coordinating development timelines, user acceptance testing, sign-offs, and go-live schedules.
- Enforce compliance with internal Risk & Control standards, including End-User Computing Policy, data protection, change control management, and model validation protocols where applicable.
- Embed security controls in EUCs, including role-based access control, data encryption, secure audit trails, and data masking and personally identifiable information compliance.
- Support internal and external audits, Compliance Quality Assurance reviews, and Management Control Assessments by providing traceability of EUC changes, validation testing, and control effectiveness.
- Develop user guides and standard operating procedures, and deliver training sessions to operational teams on newly built or upgraded tools.
- Advise operations leadership by identifying process bottlenecks, data discrepancies, and opportunities for workflow optimization.
- Monitor user adoption, evaluate post-deployment feedback, and drive continuous optimization cycles.
Desired Qualifications
- Exposure to enterprise workflow and automation platforms such as Power Automate, Alteryx, UiPath, SharePoint lists, and APIs.
About the company
Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1812
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Simplify's Take
What believers are saying
- Revenue is expanding: Citi reported $24.8 billion in the June 2026 quarter, up 14% year over year.
- US parents get protected time: eligible Citi employees receive 16 weeks of bonding leave at full base pay.
- Institutional deposits are sticky: Citi says around 80% of Services deposits come from clients with relationships exceeding 15 years.
What critics are saying
- Lending losses remain substantial: Citi's net credit losses reached $2.4 billion in the June 2026 quarter.
- Australian hybrid roles require office time: Citi sets a minimum of three office days weekly for designated hybrid positions.
- Job cuts carry a cost: Citi booked roughly $500 million in severance in the March 2026 quarter.
What makes Citi unique
- Corporate payments move at scale: Citi processes around $6 trillion daily through its Treasury and Trade business.
- Deposits move beyond banking hours: Citi Token Services transfers cash between participating Citi branches around the clock.
- Employees use a shared AI workspace: Citi's Stylus platform reaches over 180,000 people for research and multi-step workflows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Paid Vacation
- Paid Sick Leave
- Paid Holidays