AirTrunk

Manages hyperscale data centers for cloud

Technical Services Manager

Facilities ManagementConfirmed live in the last 24 hours

Full-timeHong KongNo salary listed

About the Job

Requirements

At least 5 years of experience in mechanical and electrical work in data centres (preferred), facilities, engineering operations, building monitoring systems, trades, or related fields.
Strong communication skills in English and Mandarin.
Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, and operations and maintenance manuals.
Ability to read and comprehend single-line diagrams.
Familiarity with customer portals, building management systems, and computerized maintenance management systems.
Experience with LV WR2, HV WR2, and maintenance of fire service installations.

Responsibilities

Support the Senior Technical Services Manager in data centre operations to achieve full uptime and compliance with customer service-level agreements.
Serve as the primary point of contact for the site Facilities Provider and supervise facilities management services, Smart Hands, security vendors, and other third-party vendors engaged directly by AirTrunk.
Support the Building Services Manager in property-related services.
Run an allocated portion of the data centre site or portfolio of customers, reporting and escalating issues and tasks to the Senior Technical Services Manager as required.
Lead and manage planning and coordination of preventive maintenance and repair works; manage the operating expenditure budget; and ensure change management, incident management, and safety procedures are followed, coordinating activities with customers as required.
Coordinate with the Development team on construction activity and installations to ensure system design, installation, and testing meet operational standards.
Ensure adherence to site operating procedures and required documentation, including standard, method, and emergency operating procedures, security procedures, risk assessments, safe work method statements, and environmental, health, and safety documentation.
Ensure compliance with site accreditations, including information security management systems, ISO 9001, ISO 14001, SOC 2, and PCI.
Maintain compliance with local regulatory requirements for environmental, building, fire, electrical, hydraulic, and occupational health and safety matters.
Monitor and manage outsourced service vendors and contractors, including cleaning of plant, equipment, pipework, and plant rooms.
Assist the Senior Technical Services Manager in preparing reports, change notices, and incident notices as required.
Attend witness testing of equipment during commissioning to validate sequences of operations and receipt of operational documentation.
Manage provisioning of data centre services, including connectivity, power services, deployment, and additional services delivered to customers.
Lead minor capital projects for customers and internal purposes.
Supervise operational metrics and data, and analyse risks.
Conduct regular property inspections of critical facilities, buildings, fixtures, fittings, concrete or structural elements, and architectural finishes, with support from the Building Services Manager.
Implement and administer inventory control programs and purchase parts and supplies.

Desired Qualifications

Experience successfully managing third-party service providers and negotiating service quotes and pricing.
Computer-aided design (CAD) experience.

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a hyperscale data centre company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering the digital infrastructure that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team including Building Services Manager (BSM), making an impact in a number of ways:

Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs

The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands & Security vendors as well as any other third-party vendors (including soft services) engaged directly by AirTrunk.

Supporting the BSM in property related services

Please note, this role will be based in our data centre in Hong Kong.

Your Day to Day

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;

Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers

Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards

Ensure adherence to site operating procedures (SOP, MOP, EOP, security) and any other documentation required by law, e.g. RA, SWMS and EHS

Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO9001, ISO14001, SOC2, PCI.

Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety

Monitor and manage the performance of outsourced services vendors and contractors, including cleaning of plant, equipment, pipework and plant rooms, etc.

Assist Senior Technical Service Manager to prepare reports, change and incident notices as when required.

Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation

Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers

Lead minor capital projects for customers/internal purposes

Supervise operational metrics, data and analyse risks

Conduct regular property inspections, including all critical facilities, building, fixtures, fitting which include concrete or structural elements and architectural finishing supporting by the Building Services Manager (BSM)

Implement and administer inventory control programs/purchase parts and supplies

Requirements:

5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, building monitoring systems, trades or related fields

Excellent collaborator with strong communication skills in English and Mandarin

Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals

Able to read and comprehend single line diagrams

Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services

Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems. CAD is a plus.

Exceptionally flexible, forward-thinking and motivated by change

Effective customer management skills and meeting chair experience

Experience of LV WR2, HV WR2 and maintenance of fire service installation

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

Now’s your chance to Grow@Hyperscale.

**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**

About the Company

AirTrunk

Manages hyperscale data centers for cloud

AirTrunk builds and runs large-scale data center campuses in the Asia-Pacific and Japan region to support cloud computing, content delivery, and large enterprise clients. Its hyperscale facilities house the physical infrastructure—space and power—needed for cloud services, delivering reliable, energy-efficient data center capacity under long-term lease contracts with major cloud providers. The company designs, constructs, and operates these campuses to provide scalable, predictable infrastructure for customers who require substantial storage and processing capacity. AirTrunk differentiates itself by focusing on APJ regional expertise, large-scale campus design, and emphasis on reliability and energy efficiency to meet hyperscale demand. Its goal is to accelerate the growth of cloud services across the APJ region by offering scalable, sustainable digital infrastructure through long-term partnerships with cloud service providers.

Company size: 501-1,000
Company stage: Debt Financing
Total funding: $9.9B
Headquarters: Sydney NSW, Australia
Founded: 2015

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