Swissport

Global airport ground handling and cargo

HR Specialist

HR Operations & CoordinationPosted on Nov 10

Full-timePhoenix, AZ, USA$24 /hrIn-person

About the Job

Requirements

Have 1–2 years of experience in a similar or regulated environment, such as an airport, government, corporate security, or HR administration.
Have strong attention to detail and accuracy in data entry and documentation.
Be proficient in Microsoft Excel, including data tracking, filtering, reporting, and formulas.
Have experience managing or supporting audits and regulatory compliance.
Be able to track and manage employee statuses, including onboarding and credentialing timelines.
Be able to manage sensitive information confidentially and responsibly.
Have a high school diploma or equivalent.
Be able to pass a criminal background check and obtain required airport security clearances.
Be proficient in spoken and written English.
Be able to collaborate on projects and maintain effective relationships.

Responsibilities

Work closely with Training and Operations teams to confirm onboarding completion and credentialing eligibility.
Facilitate submission of paperwork for background checks and fingerprinting to process badges and seals for new hires, ensuring regulatory requirements are met, including valid identification and supporting documents.
Manage and track badge and seal issuance, updating system records accurately.
Coordinate badge and seal renewals by tracking expiration dates and proactively communicating with departments to ensure timely compliance.
Maintain complete and up-to-date badge-status records, including active, expired, terminated, and pending statuses.
Support internal and external audits by ensuring data accuracy and complete documentation.
Provide regular reporting on active headcount versus badge and seal status, and on compliance metrics.
Maintain precise and accurate data entry in all systems and adhere to data-retention policies.
Communicate badge and seal processes and deadlines clearly to employees and team leads.
Perform other HR support tasks, including front desk duties, filing, and employee assistance.

Desired Qualifications

An associate degree or higher is preferred.
Be familiar with Transportation Security Administration regulations, airport security protocols, and badging systems.
Have experience with employee onboarding or credentialing software.
Have a strong customer service background in compliance-driven environments.

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The HR Specialist/Coordinator is responsible for processing and managing airport identification credentials, including badges and access seals, in compliance with TSA and airport security regulations. This role ensures accurate tracking of employee statuses, supports audits, and helps maintain current headcount data from training through active employment. The ideal candidate is detail-oriented, thrives in a high-volume, fast-paced environment, and excels in coordination and record management.

The expected pay rate is $24.00/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

- Work closely with Training and Operations teams to confirm onboarding completion and eligibility for credentialing.
- Facilitate submission of paperwork for background checks and fingerprinting to process badges and seals for new hires, ensuring all regulatory requirements are met (ie. Valid IDs, supporting documents)
- Manage and track badge and seal issuance then updating status to reflect in system records accurately.
- Coordinate and manage badge and seal renewals by tracking expiration dates and proactively communicating with departments to ensure timely compliance.
- Maintain complete and up-to-date records of badge statuses (e.g., active, expired, terminated, pending).
- Support internal and external audits by ensuring data accuracy and documentation completeness.
- Provide regular reporting on active headcount vs badge/seal status, and compliance metrics.
- Maintain precise and accurate data entry in all systems and ensure adherence to data retention policies.
- Communicate badge/seal processes and deadlines clearly to employees and team leads.
- Perform various other HR tasks to support team such like, but not limited to front desk, filing, employee assistance, etc..

Your profile

- Proven ability to work in a fast-paced, high-volume setting with shifting priorities.
- 1–2 years of experience in a similar or regulated environment (e.g., airport, government, corporate security, HR admin).
- Strong attention to detail and accuracy in data entry and documentation.
- Proficient in Microsoft Excel (data tracking, filtering, reporting, and formulas).
- Experience managing or supporting audits and regulatory compliance.
- Demonstrated ability to track and manage employee statuses, including onboarding and credentialing timelines.
- Excellent organizational, time-management, and communication skills.
- Ability to manage sensitive information confidentially and responsibly.
- High school diploma or equivalent required; associate degree or higher preferred.
- Must be able to pass a criminal background check and obtain required airport security clearances.
- Able to collaborate on projects, maintain effective relationships
- Proficiency in spoken and written English

Preferred Qualifications:

- Familiarity with TSA regulations, airport security protocols, and badging systems.
- Experience with employee onboarding or credentialing software.
- Strong customer service background in compliance-driven environments.

What we offer

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

About the Company

Swissport

Global airport ground handling and cargo

Swissport is the world’s largest provider of airport ground services and a major player in air cargo handling. It delivers the behind-the-scenes work that keeps flights moving, including baggage handling, de-icing, passenger services support, ramp operations, aircraft servicing, and cargo logistics, at hundreds of airports across 44 countries. Its products and services work by offering an integrated suite of ground handling solutions that airport operators and airlines outsource to ensure timely, safe, and efficient turnaround of aircraft and cargo. Swissport differentiates itself through scale, an extensive global network, and a history of mergers and acquisitions that have built a broad, standardized service offering and deep operational expertise across markets. The company’s goal is to be the leading, globally connected provider of ground handling and cargo services, helping airlines run smooth operations and minimize turnaround times even under challenging conditions.

Company size: 10,001+
Company stage: Acquired
Total funding: Not listed
Headquarters: Zurich, Switzerland
Founded: 1997

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